Hyatt Place Santa Fe

Hotels
Hyatt Place
8.6 (817 reviews)
4320 Cerrillos Road , Santa Fe , us

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Location
Cons:
Cleanliness issues
Parking fees

Categories

Cleanliness
7.56
Some concerns about room cleanliness with hairs on pillows and overall unsanitary breakfast area.
Service
9.53
Staff were friendly and helpful, contributing positively to the overall experience.
Location
9.07
Good location mentioned multiple times, though parking was a concern.
Room Quality
9.02
Rooms are generally nice and well equipped, though there were some issues noted.
Amenities
8.55
Mixed reviews on the amenities, with some mentioning missing toiletries and concerns about the hot tub.
Value for Money
8.01
Some guests felt charges like parking fees detracted from the overall value.
Food and Beverage
8.06
Breakfast had mixed reviews; some enjoyed it while others found it lacking in quality.
Overall Experience
9.03
Many guests expressed a desire to return, indicating a generally positive stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:11

Property Description

Luxurious Amenities

Indulge in a relaxing stay at Hyatt Place Santa Fe, where you can unwind in the hot tub or stay active in the fitness centre. The on-site restaurant ensures delightful dining experiences for all guests.

Modern Comforts

Each air-conditioned room is equipped with a flat-screen TV, offering entertainment at your fingertips. Enjoy the convenience of free toiletries and a hairdryer during your stay, adding a touch of luxury to your experience.

Convenient Location

Located just a short distance from popular attractions like the Georgia O Keeffe Museum and The Plaza, our hotel also offers free shuttle services for easy transportation. Book your stay now at Hyatt Place Santa Fe for a perfect blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAF

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.6
Based on 817 reviews
Cleanliness: 7.56
Service: 9.53
Location: 9.07
Room Quality: 9.02
Amenities: 8.55
Value for Money: 8.01
Food and Beverage: 8.06
Overall Experience: 9.03
F
fabien extended_group fr
9
Un peu éloigné du centre mais sinon bien
2026-08-29 via Nuitee
S
Steven couple us
9
2026-08-28 via Nuitee
J
Jana couple cz
9
2026-08-28 via Nuitee
M
Monica extended_group us
9
2026-08-27 via Nuitee
W
William solo_traveller us
10
Excellent, friendly and professional staff
2026-08-27 via Nuitee
E
Erin couple us
7
Beautiful but housecleaning staff needs attention
Pros:

The room was spacious and laid out really well. The air conditioning worked great and we slept well. Lots of amenities and the doors were nice and solid so we couldn’t hear neighbors

Cons:

The hotel staff handled this well from a customer service standpoint but there is still an issue with the cleaning staff that I can’t ignore.
When I pulled back my sheets on the bed for the very first time, there was a long hair and the sheets were wrinkled. The sheets and bed were obviously used and no one had changed them from the last person. I went to the front desk and explained and he brought me out a clean set. Then when I took off the dirty sheets (I had to do all of this after 10pm after getting dressed again) and when I took off the fitted sheet, there was a dead bee on the mattress cover. That was really unpleasant to see.
When we checked out, they were good enough with customer service to give us a discount which we appreciated. We liked the hotel. I’m not sure if I’ll be back though because of the low standard of housekeeping that I experienced.

2026-08-26 via Nuitee
L
louisarmstrng Business Brooklyn, New York
10
Total enjoyment
Pros:

Very clean rooms, maintenance free, Staff personnel to assist you and ensure that you have a most enjoyable stay.
Breakfast menu varies, however, the two cooks always prepare a hot meal with scramble eggs, sausages, green chili, waffles, sautéed potatoes and more surprises. Five star menu.

2026-08-25 via Tripadvisor
L
Larry couple us
9
it was a nice place to stay and would probably stay there again if I visit Santa Fe
Pros:

a large guest room

Cons:

Breakfast needed something more appetizing than powdered eggs and paper-thin bacon. But then, I know it is a free breakfast afterall.

2026-08-24 via Nuitee
K
Kesica family_with_children pl
1
You’ll find better in Old Town Santa Fe for the same price!
Pros:

Helpful front desk staff, provided a room change when the assigned room was dirty and offered free bottled water and tea as compensation.

Cons:

Dirty rooms with feathers (?), dust and crumbs all over floor and behind bed. Bed sheets with several hairs of different lenghts and colours inside. Thin windows letting in all the noise from the highway including several police sirens every night. Also, the walls were very thin and we kept hearing a phone ringing in another room NON STOP throughout the day and night (not sure why it kept calling and why there was no response)… Overall very bad value for money - a run down and poorly managed property, expected better from a Hyatt place especially one pricing itself at over 350 USD a night.

2026-08-24 via Nuitee
I
Iker couple us
6
Aceptable
Pros:

La habitación estaba muy bien, grande, limpia y en buen estado.

Cons:

- La cama no nos pareció muy cómoda.
- El agua de la piscina daba la sensación de estar muy sucia.
- El personal de recepción no fue muy agradable.
- El desayuno no fue muy bueno, bastante mejorable.
- Hotel demasiado caro para la ubicación que tiene, ya que está a las afueras de Santa Fe.

2026-08-21 via Nuitee
S
Sharon couple us
4
Pros:

Staff, clean common areas, breakfast

Cons:

The bed was extremely bad, to the point that we could not sleep.

2026-08-21 via Nuitee
J
JoenConnieSciolino NONE Apex, North Carolina
10
Great as always!
Pros:

My wife and I have come to SF twice every year, for a week, for the last 12 years.
We were fortunate to find this little Hyatt Place gem, and meet Carmen. She was genuinely warm and cheery and we look for her every time we return. She always remembers us and makes us feel like family. The staff here are always great!
The rooms are clean and quiet and we feel safe here. The breakfast changes every day, but always has a good variety of hot and cold food, and it's free! The location is about 10 mins to the Railyard district and 12 mins to the main square. Plenty of great art, restaurants, shopping, and attractions in all directions from this hotel.
It's comfortable and feels like home every time we return.
Lots of familiar smiling faces, always a few new ones, and Carmen is still here! Yay!

2026-08-19 via Tripadvisor
C
Claudia family_with_children ch
9
Convenient hotel for travellers
Pros:

The Hyatt Place is located in a strip mall outside the city centre where you are close to lots of stores, supermarkets, other hotels, and restaurants. The drive downtown takes approximately 12 minutes. The hotel is as described and pictured on Booking.com, so you will not have any negative surprises: the rooms are very convenient and spacious, offering both space to work and relax. The pool are is also very nice and provided a good opportunity to relax. My family also used the gym which was not particularly big, but good enough for our needs. Overall, the hotel is a convenient choice for families and travellers in general who do not need to be downtown.

Cons:

Breakfast is slightly better than what you encounter on average, but the seating area is quickly crowded and several tables are located in the lobby. This does not make for a relaxed start to the day. There is some seating space outside, but due to wildfires nearby it could not be used.

2026-08-19 via Nuitee
J
James 老沈 solo_traveller cn
10
Pros:

员工非常热情好客

2026-08-17 via Nuitee
M
Michael couple us
8
2026-08-13 via Nuitee
C
Case solo_traveller us
8
Pros:

The size of the room

Cons:

The pool was a little loud

2026-08-11 via Nuitee
G
Guide723967 Family Austin, Texas
4
Extremely poor service
Pros:

While my stay at this hotel was OK, the following experience has led to my very poor review. I started calling the day after I left to report and look for a jacket and slacks that I had left in a drawer. A month later, my items have not been "found." I feel there is a culture of staff being allowed to take guests' left clothing in this hotel, so I do NOT recommend it.

2026-08-10 via Tripadvisor
E
elizabeth solo_traveller us
10
Pros:

Las persona muy atentas y el cosinero muy atento también muy rico el desayuno

Cons:

Un poco sucio y el baño necesita mantenimiento y el colchón del sofácama muy vieja y se sentían la base del sofácama

2026-08-10 via Nuitee
J
Jacqueline couple us
10
The staff very friendly and informative
Pros:

Yes very clean and pleasant

Cons:

Nothing

2026-08-07 via Nuitee
R
Rosario solo_traveller us
9
Pros:

Everything thanks

2026-08-06 via Nuitee