Staybridge Suites San Antonio-Stone Oak by IHG

Hotels
•
Staybridge Suites
8 (269 reviews)
808 North Loop 1604 East , San Antonio , us

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Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
BBQ facilities
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Location
Service
Breakfast options
Cons:
Cleanliness issues
Roaches in rooms
Old furniture

Categories

Cleanliness
6.71
Multiple reviews mention issues such as filth, roaches, and cleanliness concerns.
Service
8.68
Overall positive feedback about staff interaction and service efficiency.
Location
8.72
Location praised in numerous reviews as convenient and accessible.
Room Quality
7.17
Comments about old furniture and cleanliness issues indicated dissatisfaction with rooms.
Amenities
8.2
Mixed reviews on amenities, with some positive mentions but lack of sufficient facilities.
Value for Money
8.16
Some guests feel the price does not match the quality of their experience.
Food and Beverage
7.71
Breakfast received mixed reviews; some liked it while others found it mediocre.
Overall Experience
8.68
Despite some issues, many found their stay satisfactory overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 04:44

Property Description

Luxurious Suites with Fully Equipped Kitchens
Indulge in spacious suites at Staybridge Suites San Antonio- Stone Oak, complete with fully equipped kitchens, perfect for extended stays or quick getaways.

Complimentary Shuttle Services and Free Wi-Fi
Enjoy the convenience of complimentary shuttle services within a 5-mile radius of the hotel and stay connected with free Wi-Fi throughout your stay.

Premium Amenities for a Relaxing Stay
Unwind and recharge with luxury amenities such as an outdoor pool, hot tub, and gym at Stone Oak Staybridge Suites. Start your day right with a delicious buffet breakfast before exploring nearby attractions like The Club at Sonterra Golf Course.

Book your stay at Staybridge Suites San Antonio- Stone Oak for a memorable and comfortable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 269 reviews
Cleanliness: 6.71
Service: 8.68
Location: 8.72
Room Quality: 7.17
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 7.71
Overall Experience: 8.68
M
Marcos • family_with_children • us
6
Great stay, but with some cons
Pros:

The reception was friendly, and the whole check-in process went smoothly. The room and halls smelled good and clean. The room itself was clean and tidy. Breakfast was also good for what it was and had a nice variety. The basement parking was also very nice to have. The location was also close to the shops I wanted to go to.

Cons:

I mainly didn't like that there were roaches present in the kitchen and the restroom. Also, the water would spill out of the shower, so I had to clean it up.

2026-01-19 • via Nuitee
S
SAMUEL • family_with_children • us
4
Ugly. Furniture in the was torn and the suites are too small
Pros:

The breakfast was average

Cons:

No housekeeping service pn weekends except you are staying more a week or you arri ve before 5pm ti request service. Any late arrival is almost our of lock.
This is the first in my over 40 years of traveling with no housekeeping on weekends

2026-01-19 • via Nuitee
R
Robin • couple • us
1
If you don’t care about quality stay here this is the perfect place.
Pros:

Location and breakfast was ok.

Cons:

Not clean, pet area is limited to one small place. No one clean this area a lot of pet poop. I would not use this area at all there was only one poop bag station. To get to the poop bag station you’re subject to step in poop not cleaned at all. The room was filthy stained curtains, torn up furniture, floors not cleaned, paint missing off walls. The AC unit was so loud it sounded like an airplane engine starting and stopping. I mentioned this to front desk I was told remodeling was going on I didn’t get offended another room. This my first time staying here and it would be my last.

2025-12-28 • via Nuitee
P
Peela • solo_traveller • us
6
It’s Ok.
Pros:

Location

Cons:

Construction is going on. Phone doesn’t work. Ok staff and poor customer service

2025-12-18 • via Nuitee
A
Antionette • couple • us
2
2025-11-23 • via Nuitee
J
Javier • couple • us
10
Great overall stay, quiet and relaxing.
Pros:

Great breakfast menu, nice bed sheets and covers, good parking options.

Cons:

Pool closed at 10

2025-11-21 • via Nuitee
Z
Zatasha • couple • us
10
2025-11-10 • via Nuitee
M
Michele • couple • ca
7
it was nice overall and we loved they were so pet friendly.
Pros:

The service when something did not work was fast

Cons:

that they did not offer ice upon our arrival, the ice machine on our fridge did not work and it took someone over 45 minutes to figure out how it worked then we had to wait another hour to have ice.. this is unacceptable for the price we pay..guest should be offered ice like in all other places..and our ice machine should be supplying ice upon our arrival if not.. this was the only negative thing all else was great. Staff was very nice.

2025-11-10 • via Nuitee
J
Jessica • couple • us
10
2025-11-09 • via Nuitee
M
Martha • family_with_children • us
10
2025-11-03 • via Nuitee
C
Chris • couple • us
10
2025-10-19 • via Nuitee
P
Pasu • family_with_children • us
4
Room I had was very old with damaged furniture.
Pros:

Internet

Cons:

Cleanliness

2025-10-14 • via Nuitee
M
Marvin • couple • us
5
2025-10-13 • via Nuitee
M
Marc
10
Pros:

Nice , clean, renovated King Suite with a kitchen. Very comfortable bed. It was very quiet. We will be staying another night tonight.

2025-10-10 • via Nuitee
A
Aaron
10
Pros:

Friendly staff, lots of breakfast options. Very quiet

2025-10-09 • via Nuitee
S
Sirenia • couple • us
5
I don’t have comments
Pros:

The location

Cons:

The breakfast the egg taste horrible no flavor and when we we’re leaving our room the door didn’t close so they have to change us to another room

2025-10-06 • via Nuitee
C
Carolina • solo_traveller • us
10
It was great
Pros:

It was nice very relaxing

Cons:

Nothing

2025-10-05 • via Nuitee
Z
z • solo_traveller • us
9
Excellent
Pros:

Good service and manners.

Cons:

N/A

2025-10-03 • via Nuitee
P
PULLIAMS • couple • us
3
Staybridge Stay Then and Now
Pros:

The hotel location was convenient to the event I was attending. I liked the garage parking.

Cons:

Breakfast was mediocre. The room looked worn. I stayed at this hotel two years ago. My most recent stay was nowhere near as pleasant.

2025-10-02 • via Nuitee
C
Cynthia
6
Pros:

It suited all ages

2025-10-02 • via Nuitee