Hotel Puerto Azul

Hotels
Independent
9.2 (23 reviews)
Del Lomo, 24, Puerto de la Cruz, Santa Cruz de Tenerife, 38400 , Puerto de la Cruz , ES

Pets allowed

Facilities

Full-service spa
Front entrance ramp
Express check-out
Free WiFi
Luggage storage
Express check-in/check-out
Outdoor furniture
Elevator
Snorkeling nearby
Breakfast available (surcharge)
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-10-02 23:49

Property Description

Luxurious Spa Experience

Take time to pamper yourself with a visit to the full-service spa. Enjoy the ultimate relaxation and rejuvenation during your stay.

Modern Amenities

Stay connected with complimentary wireless internet access, and unwind with a television in the common area. Benefit from the convenience of express check-in and check-out available at your disposal.

Central Location

With a stay at Hotel Puerto Azul, immerse yourself in the heart of Puerto de la Cruz. Explore nearby attractions like Plaza del Charco and Lago Martianez Swimming Pools, just minutes away.

Book now and indulge in a serene retreat at Hotel Puerto Azul.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Guests can access their rooms with a mobile device.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

9.2
Based on 23 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
A
Alisa
10
Pros:

Loved every second of my stay there

2025-05-21 via Nuitee
L
Lynne
10
A little gem
Pros:

Excellent stay all round

2025-05-15 via Nuitee
B
Bernd
10
Pros:

Perfect Location in the old town. Also there ist a huge parking lot only a few meters away. The bed was very good, the shower also. A wardrope would be nice, the jacuzzi in the rooftop with that amazing view ist Superb. But the best is the great staff.

2025-04-20 via Nuitee
S
Szymon partner
10
Pros:

It was a lovely place to stay. The room was equipped with a hairdryer and a TV, and there was no need to use a key to get into the room, which was very convenient. The internet was available, and the most important staff member was well-informed about the town and offered helpful recommendations for attractions.

2025-04-01 via Nuitee
L
Lynne
10
Boutique style hotel
Pros:

Amazing from being to end
Fernando the owner is there daily
Staff couldnt do enough for you ...i have to mention Alexandro and Irene who helped me all the time ...and also helped book my next visit in May ...i was allowed to upgrade my room with costs of course
The rooms very very modern and clean with everything you would expect
Fitness and jacuzzi on the roof terrace ...views very good ...pool towels provided in your room
Recetion small but has everything you need ...drinks ...tea etc plus vending machines and the much needed umbrellas ..as it rained a few days ...
Good location ...plenty of restaurants and bars ...plus the square a few hundred metres away
Not very far to lido if you want a big pool for a few euros
A shopping mal about 15 mins walk
Bus station 10 min walk ...here you can travel all over the island ...remember to purchase a bono card to cut the price of your journey

This hotel is a little gem ...and i dont want to tell everyone incase its fully booked when i want to go xx
Thankyou Fernando and staff

2025-03-26 via Nuitee
B
Béatrice
10
Pros:

Rien à dire au top

2025-03-24 via Nuitee
M
MARIA
8
Lo recomiendo
Pros:

Muy buen hotel situado en el casco antiguo.muy cercq de restaurantes y parkings publicos.
Equipo muy agradable y profesional

2025-03-21 via Nuitee
K
Karin partner
10
Pros:

Das Hotel liegt in der Innenstadt in der Fußgänger
Zone und es war ruhig ,sauber angenehm
Der Aufenthalt in diesem Hotel kann ich nur empfehlen

2025-03-16 via Nuitee
C
Craig
10
Excellent
Pros:

Thoroughly enjoyed my stay here. Hotel rooms were very clean modern and in general soundproof. Staff were incredibly welcoming, friendly and personable. Thoroughly recommend.

2025-03-15 via Nuitee
J
Jorge family
10
Pros:

Buffet breakfast

2025-03-01 via Nuitee
R
richard partner
10
Pros:

A lovely 2 star hotel in the old town. Comfortable bed, great shower and breakfast is good if you take it. Only grip was lack of storage …a few more hooks and maybe shkef would help

2025-02-06 via Nuitee
J
John Frederick
10
Pros:

Very clean hotel with helpful staff

2025-02-01 via Nuitee
A
Ambre
10
Très bien
Pros:

Excellent séjour dans cet hôtel à taille humaine :
-emplacement idéal dans le centre, dans une rue calme
-Balcon et Spa très agréables

-Petit déjeuner : correct mais pourrait être amélioré —> Pas très varié, manque de la pâte à tartiner, les jus de fruits de la machine ont le goût de médicament

-Petit bémol pour les oreillers très durs

-Le personnel et les femmes de ménage sont très sympas, souriants et au petit soin

Je recommande et reviendrai les yeux fermés

2025-01-18 via Nuitee
I
ilirida friends
6
Pros:

Alessandro war der einzige denn ich positiv empfand! Von allen 3

2025-01-04 via Nuitee
M
Marta
8
Pros:

Es un hotel muy agradable en una calle preciosa de Puerto de la Cruz. No he desayunado ningún día pq me parecía demasiado caro teniendo en cuenta las opciones que ofrecían los locales de alrededor. Lo único que no me ha gustado es que la habitación individual no tenía puerta en el baño y a pesar de estar muy limpio, el olor de toda la habitación no era totalmente agradable.

2024-12-14 via Nuitee
T
Thomas
8
Sympa
Pros:

Bon hôtel 2 étoiles en plein centre de puerto de la cruz.
Les chambres sont simples, mais bien !
Il manque juste une petite armoire/meuble pour y mettre des affaires.
Chambre calme, personnel très sympa.
Petit déjeuné : 10€ : un peu cher pour la qualité des produits.
Café / thé / boissons : gratuites c'est un réel +.
Parking : attention décembre il y a la fête foraine sur la place donc impossible de garer votre voiture.
Cependant je recommande cet hôtel en plein centre et à côté des restaurants.

2024-12-11 via Nuitee
T
Thomas M
8
Pros:

.

2024-11-24 via Nuitee
M
Mandy
10
Fabulous
Pros:

Fantastic hotel. Perfect location. Free hot & cold drinks. Staff are very helpful

2024-11-23 via Nuitee
D
Dimitri
10
Pros:

Für Kurzurlaub bestens geeignet und günstig gelegen am westl. Rand der Altstadt.

2024-11-11 via Nuitee
J
Jose Luis
10
Pros:

Una maravilla de hotel. Recientemente reformado y se nota. Estrenamos el aire de una de las habitaciones y todo estaba perfectamente limpio.
Las chicas muy simpáticas tanto de limpieza como de recepción. La ubicación muy buena con gran cantidad de opciones gastronómicas. Aparcamiento gratuito “detrás” del hotel, a 3 min andando.
Muy recomendable.

2024-09-03 via Nuitee