Mercure Hotel Windhoek

Hotels
•
Mercure
7.6 (325 reviews)
Corner Auas & Aviation Rd , Windhoek , NA

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (reception and shuttle)
Good/varied breakfast
Convenient, central location
Clean/tidy reception areas and quiet atmosphere
Airport shuttle and multiple on-site restaurants
Big-screen TV and generally comfortable stays
Cons:
Price perceived as high; value for money concerns
Rooms aging: outdated furniture, bathrooms need renovation
Breakfast sometimes cold and coffee poor for some guests
No tap near WC for cleaning after tissue; toilet stains/smell reported
Pool closing at sunset; minibar items not always replenished
Occasional problematic service incidents around payment/deposits

Categories

Cleanliness
7.4
Mixed signals: several reviews note a clean environment and tidy reception, but multiple guests reported smells, stained toilet seats and bathrooms needing refurbishment.
Service
8.8
Consistently praised: staff described as friendly, helpful and supportive (reception and shuttle staff highlighted), though a few isolated service incidents were reported.
Location
8.6
Frequently mentioned positively: convenient/central location (Eros, Truckport), easy access for shuttle and city, described as quiet and well-situated.
Room Quality
6.6
Several complaints about rooms: described as old, furniture outdated, bathrooms in need of redo and some permanent stains; a few guests found rooms cozy but overall room quality is below average.
Amenities
7.6
Mixed: good amenities noted (big-screen TV, airport shuttle, restaurants, club), but issues such as no tap near WC, limited minibar replenishment and pool closing at sunset were raised.
Value for Money
6
Weak area: multiple guests said price was high, breakfast not included or extra, meals expensive and one guest explicitly called the room price high for them.
Food and Beverage
8
Generally positive: many compliments about an excellent, varied breakfast and good restaurant/dinner; some negatives include cold breakfast on occasions, poor coffee and pricey meals.
Overall Experience
7.8
Overall pleasant stays for many guests — friendly staff, good breakfast and location — balanced by recurring issues with room condition and value for money.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:27

Property Description

Relax in Style at Mercure Hotel Windhoek

Outdoor Pool and Family-Friendly Amenities: Dive into our refreshing outdoor pool or let the kids play in the children's playground while you unwind on the terrace.

Delicious Dining and Cozy Bar: Indulge in a scrumptious meal at our restaurant and sip on your favorite drink at the bar, creating unforgettable moments during your stay.

Convenience and Comfort: Enjoy modern amenities like free WiFi, private parking, and in-room entertainment. Plus, with tea and coffee facilities in each room, feel at home throughout your stay.

Experience comfort and convenience at Mercure Hotel Windhoek - Book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ERS

Location

Guest Reviews

7.6
Based on 325 reviews
Cleanliness: 7.4
Service: 8.8
Location: 8.6
Room Quality: 6.6
Amenities: 7.6
Value for Money: 6
Food and Beverage: 8
Overall Experience: 7.8
P
Peter • solo_traveller • za
8
2026-09-16 • via Nuitee
J
Jeff • solo_traveller • us
6
Did not stay there. Poor communication
Pros:

Don’t know I didn’t stay there

Cons:

No communication after I sent a message to cancel

2026-09-14 • via Nuitee
D
Dara • family_with_children • nl
8
Pros:

The room was spacious and comfortable, with a refrigerator, TV, and two chairs. There was also plenty of parking available. Everything was well taken care of, and we had a very pleasant stay.

Cons:

The bathroom was quite small, and the bathtub was a little worn and could use some renovation. Overall, though, this did not take away too much from the stay.

2026-09-11 • via Nuitee
I
Inès • extended_group • fr
7
Correct
Pros:

Emplacement facile dans Windhoek. Chambres correctes

Cons:

Nous venions spécifiquement ici pour bénéficier du spa après un long vol mais il fermait à 17h, cela n’était indiqué nulle part et ils n’avaient jamais répondu à mon mail envoyé quelques jours avant le voyage pour avoir des informations supplémentaires.

2026-09-11 • via Nuitee
J
Jacobus • solo_traveller • na
8
2026-09-10 • via Nuitee
S
samir • couple • gb
10
2026-09-10 • via Nuitee
P
Paul • couple • nl
8
Heel goed en aangenaam
Pros:

Hele ruime kamer, goede ligging en een fantastisch ontbijtbuffet.

Cons:

Iets verouderde badkamer, douche in de badkuip.

2026-09-09 • via Nuitee
J
Jairam • couple • za
8
2026-09-09 • via Nuitee
K
ken muir • solo_traveller • au
10
Pros:

Friendly staff good meals

Cons:

A little bit isolated

2026-09-08 • via Nuitee
P
Pierre Phillipps • extended_group • za
8
Confortable stay
Pros:

Comfortable stay

2026-09-08 • via Nuitee
P
pablo • couple • es
9
Pros:

Habitación limpia y espaciosa, ideal para una noche

2026-09-07 • via Nuitee
H
Haoses • couple • na
10
It was a absolute bliss !
Pros:

Everything

Cons:

Nothing

2026-08-31 • via Nuitee
S
Singano • solo_traveller • tz
7
2026-08-30 • via Nuitee
K
Kevin • extended_group • ch
8
2026-08-24 • via Nuitee
L
Lynette • solo_traveller • ke
4
Pros:

Nice bathroom

Cons:

Old bed, old carpet, replenishment of toiletries

2026-08-24 • via Nuitee
X
Xavaux • solo_traveller • za
9
Great location, comfortable stay
Pros:

Perfect location, easy check in, comfortable surroundings.

Cons:

Minor issue - the shower head just needs a bit of maintenance as the water was not coming out so nicely

2026-08-24 • via Nuitee
S
Sidnei • extended_group • br
10
2026-08-23 • via Nuitee
C
constance • solo_traveller • sc
9
It was a good place to stay for conferences
Pros:

Nice location

Cons:

Nothing

2026-08-22 • via Nuitee
L
Luzanne • extended_group • na
10
2026-08-22 • via Nuitee
D
Daniel • couple • de
8
2026-08-21 • via Nuitee