Mercure Hotel Windhoek

Hotels
•
Accor
8.2 (14 reviews)
Corner Of Auas Aviation Road, Windhoek, 9000 , Windhoek , NA
264-612968000

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
No single-use plastic straws
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
See all facilities

Review Highlights

Pros:
All is fine

Categories

Cleanliness
7.78
The sentiment is neutral as there are no specific details; may need improvement.
Service
8.25
Standard quality for this hotel tier.
Location
8.29
Standard quality for this hotel tier.
Room Quality
8.24
Standard quality for this hotel tier.
Amenities
8.27
Standard quality for this hotel tier.
Value for Money
8.23
Standard quality for this hotel tier.
Food and Beverage
8.28
Standard quality for this hotel tier.
Overall Experience
8.25
Standard quality for this hotel tier.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 23:26

Property Description

Welcome to Mercure Hotel Windhoek, where comfort meets convenience in the heart of Namibia's capital!

Relax and Rejuvenate
Indulge in tranquility at our full-service spa, offering a range of massages, body treatments, and facials designed to refresh your spirit.

Modern Amenities
Stay connected with complimentary wireless internet throughout the hotel. Our fully-equipped fitness center, outdoor pool, and sauna ensure you can unwind or stay active during your stay.

Convenient Location
Just minutes from the airport and local attractions like The Grove Mall, our hotel provides easy access to everything Windhoek has to offer, making it a perfect base for both work and play.

Your escape awaits—book your stay at Mercure Hotel Windhoek today!

Important information:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ERS

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

See all policies

Location

Guest Reviews

8.2
Based on 14 reviews
Cleanliness: 7.78
Service: 8.25
Location: 8.29
Room Quality: 8.24
Amenities: 8.27
Value for Money: 8.23
Food and Beverage: 8.28
Overall Experience: 8.25
M
Mansur • solo_traveller • ng
8
2026-07-13 • via Nuitee
M
Mazviro • extended_group • zw
7
Experience the hospitality of Namibia.
Pros:

The staff were excellent very friendly and supportive.

Cons:

The price was bit high especially that it did not have breakfast included had thought breakfast was included.

2026-07-12 • via Nuitee
M
Mansur • solo_traveller • ng
8
Pros:

Big screen TV
Clean environment
Good security
Good location

Cons:

No provision of tap near the WC to fully after the use of tissue.

2026-07-11 • via Nuitee
A
Alberto • solo_traveller • mz
7
Why not?!
Pros:

A localização e o ambiente calmo

Cons:

quatro coisas:
1-Na chegada, eu tinha uma mala e uma pasta de computador. Depois do check in esperava que algum bagageiro me acompanhasse (o quarto fica em outro edifício diferente do da recepção). Infelizmente, tal não aconteceu;
2-Para consumir algo no restaurante, é preciso deixar um depósito no acto de check in: nunca tinha ouvido falar disso e ninguém me disse nada. Resultado: jantei e assinei para pagar no acto do check out! Foram bater à minha porta cerca das 23:00 horas, quando eu já dormia profundamente, para exigir que eu pagasse de imediato porque afinal eu não havia deixado depósito; abominável!
3-No restaurante onde se serve pequeno-almoço, pedi ao funcionário que me servisse chá à mesa: ele indicou onde eu deveria ir para servir o chá. Ou seja, não me quis servir. Entretanto, vi o mesmo servente servindo a outros nas mesas;
4-No dia do check out, recebi uma chamada às 11:10 perguntando se queria prolongar a minha estadia. Afiancei que estava a arrumar e em 10 minutos estaria na recepção a proceder ao check out. Resposta da funcionária: se não estiver aqui dentro de 10 minutos vamos imputar-lhe mais um dia. Achei inusitado!
Contudo, na relação directa, os funcionários parecem simpáticos

2026-07-10 • via Nuitee
M
Mahe • couple • na
6
It was pleasant.
Pros:

Reception area is so pretty. The staff was friendly.

Cons:

The rooms are old. The furniture outdated and the bathrooms need to be redone.

2026-07-08 • via Nuitee
J
Jacobs • solo_traveller • za
4
Pros:

The staff was friendly.

Cons:

They didn’t replace my water,milk or sugar after my 1st night of stay. The breakfast was cold every morning coffee is really not good.

2026-07-06 • via Nuitee
O
Ordinance • solo_traveller • na
6
Pros:

Better showers and warm bedding for winter

Cons:

Bathrooms

2026-06-27 • via Nuitee
L
liberty • solo_traveller • bw
7
Love it
Pros:

I can go there again.any time. I even joined the club

Cons:

I think ratings can be slightly lower for the hotel star. But clean and great overall

2026-06-22 • via Nuitee
T
Teresa • solo_traveller • it
7
2026-06-20 • via Nuitee
T
Teresa • solo_traveller • it
8
2026-06-20 • via Nuitee
P
Pagemu • solo_traveller • ch
8
Pros:

Sehr freundliches und hilfsbereites Personal, sehr gutes Frühstück (im Hotel nebenan), Flughafen-Shuttleservice hat einwandfrei funktioniert.

Cons:

Wir hatten unser Zimmer im Nebengebäude, was ein bisschen in die Jahre gekommen ist.

2026-06-19 • via Nuitee
E
Elena • couple • ru
10
Pros:

Удобное расположение. Хороший завтрак. Уютные номера

2026-06-18 • via Nuitee
L
Luzanne • couple • na
8
2026-06-11 • via Nuitee
A
Allison • couple • au
7
Quiet and central
Pros:

Nice, quiet, neat

Cons:

Found meals to be very expensive

2026-05-28 • via Nuitee
T
Tobias • solo_traveller • za
9
Pros:

Everything

2026-05-27 • via Nuitee
U
Urs • couple • na
8
Pros:

Great breakfast

Cons:

Rooms need attention

2026-05-27 • via Nuitee
N
Nicole • solo_traveller • ke
2
2026-05-26 • via Nuitee
L
Leopardin • solo_traveller • na
9
Gordon stay in Windhoek City , before or after Safari .
Pros:

Was nice and clean. Every think ok. Friendly Rezeption. 3 Restaurants .
Pols. Bar ..
A wonderful stay .

2026-05-16 • via Nuitee
N
Niki • solo_traveller • gb
7
2026-05-15 • via Nuitee
J
Judith • solo_traveller • ke
8
Awesome and peaceful
Pros:

The staff especially the ladies at the receptiin

Cons:

The bed was woow, ots quiet tje breakfast was tops!!

2026-05-11 • via Nuitee