Issacs Residency

They keep chargeable-if-you-use items inside the room which I have not seen anywhere else in the world. There are bottles of water, beverages kept in the refrigerator in the room, packets of potato chips : all which they said will be payable if used. It was a strange thing to notice. They should not keep it in the room unless it has been ordered or asked for. So when I went to check-out, they made me wait till one of the managers went to the room and checked if any of the items have been used or not. Then again they said they are missing one of the cloth towels in the bathroom. So we had to go back and check again and see if it was fallen anywhere, but couldn't find it anywhere. Finally we told they can check our bags if they want if they suspect we were stealing it. Then after some arguments, the manager told he will handle it. It was extremely impolite and were accusing us of stealing.

Hotel was in good shape, fairly well maintained. centrally located, walking distance to the town.

Beautiful room with new interiors.

It is great experience

Hotel is good, located at stones throw away from Munnar city centre. However, the hotel comes across as one that has not been renovated for atleast 15 years. Rooms lack white light, adequate charging points, room heating options. Getting adequate hot water even in stipulated time was an issue. The furniture in the room has a feel of antiquity to it.
All in all ....3 stars.

A beautiful courtyard in front with colourful flower beds, the restaurant which we have frequented earlier is average, cleanliness is good. The rooms are small and cramped, but clean. The mini fridge was adequately loaded. The housekeeping staff were very cordial and helped us with the extra beds as soon as we reached the room. Had a pleasant sleep at night with the cool weather - the room appeared to be dusty as the kids started sneezing and having stuffy nose in the morning when they woke up.

Rates are too high for the average facilities they are providing. And the place appears to be falling apart - though it had a good name in the past. Good maintenance and upkeep of the rooms is highly essential if they have to keep it running - many of my friends suggested against taking rooms here. So reputation is already low and they appear to be struggling.

Hotel has deducted charge of rs 7164.00 two times from my card.when I said return my rd 7164.00 they said it does not come in my account.i have shown them my bank statement .they are silent....Never go that hotel...

Room choices advertised on the website stated deluxe TWIN rooms. The only twin rooms are standard, no views. There was no bar in the hotel as advertised. It’s been closed for ‘ several months’ due to local laws. Staff were very friendly and helpful

hotel location is good.
food is good
hotel seems little old construction hence avg rating 4/5.

Advantages : staff,cleanes.
Disadvantage : food taste not to standard.as specifically south indian food.cost of food is very high. Room service not in 24 hrs.area like munnar should have 24 hr hot water.but not available need improve this area.

This was a good stay, and it is at a very good location for Munnar. If you want to visit the tourist places of Munnar, this would be a good location.

Nice hotel to visit the area, nice food, very friendly staff at the front desk. Totally recomendable

The basic essentiels are available, but there is no hot water 24/7 unless the sun shines. There is a tiny backup water heater, quite insufficient, that can heat a trickle of hot water into a bucket. In the local setting this place can probably pass as a mid-range hotel. Otherwise not. The room is pretty damp and smells of mold. Staff is quite helpful and there is a small restaurant on site. International TV channels are available.

Excellent experience

Good to stay but bit costly, Good Breakfast..

Well this was a rather tragic hotel in a pretty tragic town,the hotel was way overpriced,certainly in comparison to others we stayed at.