Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great decor
Helpful staff
Cons:
Average rooms
Poor restaurant service

Categories

Cleanliness
6.65
Rooms were average.
Service
8.15
The staff were very good.
Location
7.65
The decor and heritage feel was great along with the location.
Room Quality
6.65
Rooms were average.
Amenities
8.15
Standard quality for this hotel tier.
Value for Money
8.15
Standard quality for this hotel tier.
Food and Beverage
6.65
staffs...foods..
Overall Experience
7.15
Mixed feelings about service but overall a good experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:32

Property Description

Luxurious Accommodation
Hotel Polo Towers Shillong offers elegantly furnished rooms equipped with modern amenities such as a flat-screen TV, air conditioning, and a minibar. The private bathrooms feature complimentary toiletries, ensuring a comfortable stay for guests.

Convenient Facilities
Guests can enjoy the convenience of a 24-hour front desk, a terrace, and a bar at the hotel. Additional facilities include a tour desk, luggage storage, car rental services, and dry cleaning, providing a seamless and hassle-free experience for visitors.

Delicious Dining Options
Indulge in a culinary journey at Ginger, the on-site multi-cuisine restaurant offering a delectable selection of Indian, Continental, and Chinese dishes. For added convenience, room service is also available for guests to enjoy a meal in the comfort of their rooms.

Book your stay at Hotel Polo Towers Shillong now to experience luxury, convenience, and delectable dining options all under one roof.

Important information:

Please note that the property has mandatory gala dinner charges payable at the hotel and will be applicable during events like Christmas & New Year evening.
Mandatory Pre-Christmas Celebration Gala Dinner Package for Residential & Non Residential Guest (23rd December 2024)

Couple: Rs 6999 AI per Couple

Stag (21 Years & Above) : Rs 3999 AI per person

Kids & Adult (06 years -21 Years): Rs 2499 AI per Kid

Below 06 Years is Complimentary

Inclusions:

Non Alcoholic Welcome Drink on Arrival

Unlimited Lavish Buffet Dinner

Unlimited Soft Beverage

Unlimited Chef Curated Starter with Veg & Non Veg Options

02 Beer or 02 Large IMFL per person (Applicable for Age 21 years and above only)

DJ & Dance floor



Mandatory Christmas Gala Dinner for Residential & Non Residential Guest (24th December 2024) Package

Couple: Rs 3999 AI per Couple

Stag (12 Years & Above): Rs 1999 AI per person

Kids (06 years -12 Years): Rs 999 AI per Kid

Below 06 Years is Complimentary

Inclusions:

Non Alcoholic Welcome Drink

Unlimited Lavish Buffet Dinner

Soft Beverage

Live music



Mandatory New Year Eve Gala Dinner Package for Residential & Non Residential Guest (31st December 2024)

Couple: Rs 7999 AI per Couple

Stag (21 Years & Above) : Rs 4499 AI per person

Kids (06 years -21 Years): Rs 2499 AI per Kid

Below 06 Years is Complimentary

Inclusions:

Non Alcoholic Welcome Drink on Arrival

Unlimited Lavish Buffet Dinner

Unlimited Soft Beverage

Unlimited Chef Curated Starter with Veg & Non Veg Options

Unlimited Liquor IMFL (Applicable for Age 21 years and above only)

DJ & Dance FloorGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SHL

Location

Guest Reviews

7.4
Based on 140 reviews
Cleanliness: 6.65
Service: 8.15
Location: 7.65
Room Quality: 6.65
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 6.65
Overall Experience: 7.15
J
Jeremy • solo_traveller • in
10
2026-09-01 • via Nuitee
M
Masoom • couple • in
7
It was good overall! But the wifi was really very disappointing
Pros:

Clean

Cons:

WiFi is very very bad

2026-08-05 • via Nuitee
S
Syed Ashraf • extended_group • ae
6
Not a 4 star property at all.
Pros:

Reception Area, Staff and service was excellent

Cons:

Property is old, rooms were ok, washrooms were not good, there was a issue with cold water, toilet seat was too small and broken.

Not a 4 star property at all.

2026-08-03 • via Nuitee
N
Neha • family_with_children • in
4
Pros:

Good Restaurant

Cons:

Rooms and hygiene and mattress

2026-07-15 • via Nuitee
M
Malik • extended_group • in
10
Good decent hotel with good staff and good food
Pros:

4 star property in the heart of city

Cons:

Bar and restaurant

2026-07-01 • via Nuitee
H
Hendrik Frans • family_with_children • in
6
2026-06-24 • via Nuitee
A
Anup • solo_traveller • in
9
2026-04-28 • via Nuitee
C
Chinmoy • couple • in
6
2026-02-10 • via Nuitee
M
Mahasweta • family_with_children • in
10
2026-01-21 • via Nuitee
P
Paras • couple • au
10
Pros:

Shilong lookouts

Cons:

Rooms were average

2026-01-08 • via Nuitee
A
Amarjot • solo_traveller • ca
6
Pros:

The decor and heritage feel was great along with the location. The staff were very good

Cons:

did have a very bad experience with the Lazy Manager & Hostess of the Restaurant who were too busy gossiping for over 40 Mins while guests were not being looked after !!!

2025-10-15 • via Nuitee
D
dr prajnananda • couple • in
8
Pros:

staffs...foods..

Cons:

location..

2025-07-23 • via Nuitee
S
Sumitav • extended_group • in
8
2025-07-01 • via Nuitee
R
Ronny • young couple • in
10
Exceptional
2025-06-23 • via Nuitee
D
Dey • young couple • in
4
Disappointing
2025-06-01 • via Nuitee
L
Liza • family with young children • in
8
Very good
2025-05-05 • via Nuitee
M
Mrigendra • young couple • in
9
Superb
2025-04-14 • via Nuitee
V
Vinay • solo traveller • us
5
Passable
2025-04-13 • via Nuitee
H
Hemant • family with young children • in
10
Exceptional
2025-04-05 • via Nuitee
S
Savio • group • in
9
The staff were very helpful and friendly
Pros:

A big variety

2025-03-27 • via Nuitee