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Facilities
Property facilities
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Luggage storage
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Express check-in/check-out
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Facilities for disabled guests
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Packed lunches
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Wheelchair accessible
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Kid meals
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Outdoor furniture
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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24-hour security
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Delivered food - securely covered
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Television in common areas
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Fishing nearby
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Horse riding nearby
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Vegetarian menu options available
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Paddle boating nearby
Review Highlights
Categories
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Property Description
Charming Georgian Hotel in Hay-on-Wye
Individually Designed Bedrooms: The Swan at Hay offers 19 uniquely designed bedrooms with picturesque views, flat-screen TVs, and private bathrooms for a comfortable stay.
Culinary Delights: Guests can indulge in classic British cuisine at the relaxed bistro and restaurant, featuring original Georgian windows overlooking the garden. The well-stocked bar offers award-winning ales and ciders for a delightful dining experience.
Ideal Location: Positioned between the Brecon Beacons and The Black Mountains, the hotel is a perfect retreat for exploring the Offa’s Dyke Path and the Brecon Beacons National Park. Enjoy the convenience of free parking and proximity to boutique shops and pubs in Hay-on-Wye.
Experience the charm and comfort of The Swan at Hay – Book your stay now!
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
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Parking
Free private parking is possible on site (reservation is not possible).
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for £10 per person per night when using an available cot.
Children up to and including 5 years old stay for free when using an existing bed.
Children from 6 years old to 16 years old stay for £20 per person per night when using an existing bed.
Children up to and including 15 years old stay for £25 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Welcoming staff
Back garden was nice.
The stairs to our room were horrible; not the cleanest; furnishings have seen better days; nothing really cheerful about the place.
Everything
Good location & the staff were generally very helpful and friendly.
It’s a little old fashioned in places. Onsite parking is very limited. The quality of the food at dinner was very average with far better options elsewhere.
Was a amazing trip into a time warp
Exactly as I imagined England 50 years ago bar the lovely modern convenience
Nothing to dislike
Food very good, the staff is excellent
Decor looked tired, slightly overpriced
Friendly pleasant staff, comfortable and spacious room.
We had dinner in the restaurant both nights. The food was generally fairly good, but the vegetables were barely cooked, including the french beans which were practically raw and crunchy. The service however was very good, charming and attentive, so I didn't feel like complaining at the time.
Nice room first breakfast.
Price was too high for the quality of the room and amenities. The room was small, complimentary offerings appeared to be very cheap considering the price paid. Restaurant also seemed overpriced so we ate elsewhere.
It was central location
The room smelt of drains it was accessed from the car park which made it difficult to get into the room because of cars parked in front of the entrance.
Breakfast was very disappointing there was a lack of staff to inform them of the standards of the stay
Location and the people
The bathroom stank of drains.
Above us at night rats were running round.
I tried feeding this back to them directly but they haven’t responded so I’m writing it here in the hope of some response.
Garden was pretty, suited our little dog. Good location and friendly staff. Charged our EV on site. Oat milk provided for the room on request and our ice block was refrozen for us in the front of house freezer. Staff were more than happy to help.
Doesn’t serve Guinness so drank elsewhere in the town.
good breakfast with very efficient service
well located
small room with a very small 'double' bed, tired decor and smelly due to no fan or outside window in the bathroom
the hotel is rather tired and could do with updating
All staff were friendly and helpful. We enjoyed our food. Lovely garden.
Arrived late from Surrey.
The night porter Rhodri was so warm and welcoming, just what you need after a long journey 😊
The room was very clean and comfortable.
Didn't catch her name but the lovely lady looking after us in the dining room was so accommodating,
Breakfast was very good, with high quality ingredients.
Also really good that there are electric car charging points on site.
A beautiful place to stay 😊
£180 for one night is pretty steep, especially as this didn't include breakfast.
Very good service- friendly and helpful staff. Very nice restaurant.
Steep stairs. Room a bit small but well equipped. Don’t like shower in bath.
Excellent customer service. comfortable, spacious and garden a real asset in some very sunny weather. Location for both town of Hay on Wye, and access to river Wye is excellent.
Nothing really. I intend to return.
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