Mantra Crown Towers

We had a fabulous 2 bedroom apartment with views to the beach and over the pool. A home away from home . Everything we needed was there . Close proximity to the tram at the Cypress st Station restaurants and shops. Very comfortable beds. Only thing I think could be improved is the cleanliness of the apartment Dust on skirting boards and edges of room . and behind bedside tables. Looks like nothing has been moved in order to clean properly for a little while. Shower screens not that clean .

Lovely staff, clean room and amazing pool

Property as a whole lacked atmosphere, coffee shop never seemed to be open and we did struggle to locate shops.

Great staff

I loved the pool area and didn't mind the construction. Large apartment for 1 brm but only very basic of cooking utensils.I found the food outlet unfriendly being cash only and did ignore you.

Expedia need to update the peoperty details as it said there was a bar and restaurant at the property and there wasnt apparently hasnt been for quite awhile. We may have looked for alternative accommodation

Epic family stay. Safe, comfortable and awesome for the kids too. Views were incredible

Great outdoor and indoor pools. Close walk into the heart of Surfers and super close to tram. Lovely authentic Thai restaurant on property. Beautiful views!

We just came back from a fabulous stay here. We stayed in the 3-Bedroom Apartment with both beach and city views and the size of the apartment was fantastic. Beds were super comfortable and the apartment was well equipped.
The outdoor is great but a bit cold in the water unless the sun is shining.
Kids had a blast in the kids pool.
Only issues were that the outdoor spa was tepid at best for our stay and the indoor spa was not clean on some days. The property is tired looking but the staff are amazing and it was super comfortable and homely.
We loved our stay and will be back!

Excellent amenities such as pool, concenient to Surfers Paradise

We stayed for a conference across the road, which was very accessible from the hotel.

We first arrived and we got a not very nice room. Curtains hanging off the runners not very clean rooms. We were told a week before arriving that there is construction next door but we would be put on the quiet side of the hotel, guess what we were put on the same side as the construction. Couldn’t even sit on the balcony.
But
I went to reception only to be told that they can’t move us as all the 3 bedroom apartments are on the construction side of the building. I wrote to the Manager and we were taken to another 3 bedroom apartment on the other side of the building 😀 that was simply amazing. It had beautiful rooms and bathrooms ! So our stay was amazing. Check what your rooms are before you book people. Wotif wasn’t much help either at the time. Said their hands are tied as it’s at the hotels discretion.

Unfortunately this property hasnt had much change since I stayed 13 years ago.
Room had water damage that left a moldy foul smell coming from the laundry. Other than that room was okay.
Outdoor pool is freezing and heating in the other pools stopped working in the 2nd week.
Reception were friendly though
Overall property is run down and probably would not return due to these reasons given the price.

Great location but very run down.

I read some more recent reviews before arrival and was second guessing my decision to book Mantra Crown Towers, however I enjoyed my short stay. Yes, this hotel is not new, but they have updated the facilities and room with paint, fixtures and furniture. I thought it was well maintained, especially the outdoor pool area.

The staff were friendly and happy to assist.

The rooms were very spacious and well equipped for my needs.

My only negatives were:
1. I don't know what product the cleaners use in the shower, but I slipped over as I stepped in. The floor was slippery, as was the wall (realised that when I tried to reach out to stop the fall). Maybe the cleaner forgot to go back and wash down the product.
2. During our short stay I never noticed the cafe open. I didn't include breakfast with my package, so this didn't affect me.

I recommend this property.Would definitely stay again.Stayed for 2 weeks.Had grandchildren for a weekend and the pool was so popular.Cafe at the pool has breakfast and food at reasonable prices.Thai restaurant attached to building has really nice food Thank to the awesome staff for looking after us.

The staff were amazing and so accomodating. The room was spacious and clean. Facilities were awesome, we will definitely be back!

We were worried about the room condition after reading some of the reviews but found it to be perfect. A huge 1 bed apartment with 3 wonderful pools to choose from. Only downside was there was no bar or cafe (apparently someone is considering taking it over soon), but other than that would highly recommend - plenty of options close by.

I arrived at the hotel a few hours prior to check-in and was assisted by a nice young man, who helped me with my baggage storage, however when I returned a couple of hours later a young woman served me, I found her offhand and rather rude.
When I entered my room I was very pleased with the atmosphere, with the sun streaming in and the layout of the place, however on closer inspection the room had not been cleaned properly as there were crumbs all over the floor, the dining table and the chairs, and hairs on the towel and in the bathroom sink.
I did enjoy the proximity to everything and would happily stay there again, hopefully the young woman may have changed her negative attitude by then, as the young man and another young woman were lovely and the initial female receptionist let these two down. I would also hope that the room would be cleaner next time.

Location and staff were very helpful