Hotel Diana

Hotels
•
Independent
8.8 (101 reviews)
Via della Dogana 9, Lucca, LU, 55100 , Lucca , IT
39-0583-492202

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Pets allowed

Facilities

Health or beauty spa nearby
Proposal/romance packages available
Express check-out
Hot springs nearby
Free WiFi
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
Golfing nearby
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Good breakfast
Cons:
Noise from outside
Small shower
Lack of sound insulation

Categories

Cleanliness
8.43
Guests mentioned that the room was clean, but there were some concerns about noise which may indicate a lack of thoroughness in soundproofing.
Service
9.3
Numerous reviews praise the friendly and accommodating staff, highlighting their helpfulness and attentiveness.
Location
9.14
The hotel is noted for its excellent location within Lucca, making it convenient for guests to explore the area.
Room Quality
8.59
Rooms are described as comfortable and spacious, although some issues with sound insulation were noted.
Amenities
8.62
Amenities are generally satisfactory with a good breakfast included.
Value for Money
8.58
Reviewers generally felt the prices were reasonable for the services and accommodations provided.
Food and Beverage
8.83
The breakfast received positive feedback, being described as the best part of the stay.
Overall Experience
8.9
Overall, guests had a positive experience with minor complaints, leading to a strong recommendation for the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 13:04

Property Description

Discover the charm of Hotel Diana, your ideal retreat in the heart of Lucca, just a short stroll from historic attractions.

Recreational Amenities
Explore the city on two wheels with our bike rentals or kick back with complimentary Wi-Fi and concierge services to assist you in planning the perfect day. Enjoy room service during limited hours and unwind with a drink at our cozy bar/lounge.

Comfortable Rooms
Our 9 elegantly appointed guest rooms feature LCD televisions, private bathrooms, and blackout drapes for your ultimate comfort. Enjoy the convenience of free local calls and catch up on your favorite shows with digital programming.

Convenient Location
Located just minutes away from iconic sights like Piazza Napoleone and Guinea Tower, Hotel Diana puts the best of Lucca at your fingertips. Make the most of our 24-hour airport shuttle service for a seamless travel experience.

Don't miss out on an unforgettable stay; book your room at Hotel Diana today!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Only registered guests are allowed in the guestrooms.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Alcohol is not served at this property.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: PSA

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Food & Beverage

    No alcohol served onsite

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

8.8
Based on 101 reviews
Cleanliness: 8.43
Service: 9.3
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.83
Overall Experience: 8.9
R
Richard
10
Pros:

Very nice little hotel in a great location. Wonderful staff.

2025-10-03 • via Nuitee
E
Eleanor
10
Pros:

The staff were very helpful. The room was comfortable. The hotel is well located and easy to get to.

2025-09-19 • via Nuitee
D
Debra • friends
10
Pros:

The property was lovely! We enjoyed our room and the staff were excellent! Near the puccini and mozart concert, which we adored. Would definitely recommend staying there!!

2025-09-16 • via Nuitee
J
Julian
10
Pros:

Sehr schön und ruhig

2025-09-15 • via Nuitee
J
Joel
10
Hotel Diana
Pros:

Bra frukost Buffe till rimligt pris. Fint rum hade allt man behövde. Personalen var super trevliga och behjälpliga.

2025-09-15 • via Nuitee
M
Monica
10
Pros:

Et enkelt, men fint overnattingssted innenfor muren i Lucca. Fantastisk hyggelig personale, og svært stort rom.

2025-09-03 • via Nuitee
E
Emily
6
Pros:

Room was very basic and on ground floor so quite loud. Pillows and mattress not comfortable. But very affordable, clean and the staff are wonderful.

2025-08-16 • via Nuitee
D
Diana • family
10
Pros:

The entire staff was exceedingly friendly and accommodating.

The room was classy and comfortable.

The breakfast buffet was amazing and the refreshments offered at check-in was a welcome treat.

2025-08-15 • via Nuitee
F
Fatima
10
Lucca & Pisa
Pros:

Personnel 5 étoilés, topissime.
Sympas, gentilles et serviables.
En plein centre historique, avec place de parc payante, mais c'est normal vu l'emplacement à Lucca. On a tout fait à pied.
Hotel propre, excellent petit déjeuner. Très bon rapport qualité prix.
On recommande cet hôtel sans hésiter !
Un grand Merci au Mr de l'accueil qui nous a attendu un samedi soir, après l'heure du Check in prévu, avec le sourire en plus, et nous à encore accompagné pour parquer la voiture. Donc personel 5/5. Note 10. Le séjour était parfait 👌 Grazie Mille

2025-08-07 • via Nuitee
N
Nhuhien
10
Pros:

Lovely city and wonderful hotel. Love it here

2025-08-06 • via Nuitee
T
Terry
10
Pros:

I stayed at hotel Diana during my trip to Lucca for the summer music festival. The experience I had was wonderful and the staff were supper nice, helpful and accommodating.

2025-07-23 • via Nuitee
A
Alexander
10
Great Find near Piazza Napoleone
Pros:

Hotel Diana was an amazing find right in the center of Lucca very near the piazza for Lucca Summer Festival. The room we had was recently renovated and very spacious and well designed. The bathroom had one of the nicest and largest showers I have ever seen.

2025-07-21 • via Nuitee
A
alessandro
10
Superate le aspettative
Pros:

Mi son trovato molto bene da tutti i punti di vista, consiglio questo hotel.

2025-07-17 • via Nuitee
F
Francis
10
Great place to stay in Lucca
Pros:

Great place to stay inside the walls at Lucca. This is inside of the ZTL parking was not included if you booked through hotels.com. €20 per night. Breakfast cost a little extra but was well worth it.

2025-07-09 • via Nuitee
S
Sue
10
Pros:

Great hotel!!!

2025-07-05 • via Nuitee
P
Patrick
8
A 2 Day Stay in Lucca
Pros:

Very kind and attentive staff at front desk and the breakfast.

Breakfast was continental style, with many options.

Showers are small, but that seems to be the norm in some hotels in Italy

2025-07-04 • via Nuitee
O
Oliver
8
Pros:

Das Hotel hat in unterschiedlichen Gebäuden Zimmer. Mein Zimmer war leider abends nicht sehr ruhig. Da wohl nach Ende der Kinovorstellungen und auch sonst am Wochenende die tagsüber sehr ruhige Straße laut und belebt wird.

2025-07-03 • via Nuitee
J
Jose Luis
10
Pros:

En un buen sitio, muy bien todo y muy buen servicio y atención de la gente

2025-06-24 • via Nuitee
M
Morten
10
Pros:

Helt topp!:)

2025-06-18 • via Nuitee
K
Karen
10
Pros:

Highly recommend this hotel! A sweet small boutique hotel on a quiet street. Staff was so welcoming! Fabrizio was kind to listen to me struggle through my little bit of Italian I know. We stayed in the Hotel Diana annex (Rm #40) and it was VERY nice. They go out of their way to make your stay enjoyable. You can't ask for more.

2025-06-04 • via Nuitee