Hotel Diana

Hotels
•
Independent
8.8 (101 reviews)
Via della Dogana 9, Lucca, LU, 55100 , Lucca , IT
39-0583-492202

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Pets allowed

Facilities

Health or beauty spa nearby
Proposal/romance packages available
Express check-out
Hot springs nearby
Free WiFi
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
Golfing nearby
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Good breakfast
Cons:
Noise from outside
Small shower
Lack of sound insulation

Categories

Cleanliness
8.43
Guests mentioned that the room was clean, but there were some concerns about noise which may indicate a lack of thoroughness in soundproofing.
Service
9.3
Numerous reviews praise the friendly and accommodating staff, highlighting their helpfulness and attentiveness.
Location
9.14
The hotel is noted for its excellent location within Lucca, making it convenient for guests to explore the area.
Room Quality
8.59
Rooms are described as comfortable and spacious, although some issues with sound insulation were noted.
Amenities
8.62
Amenities are generally satisfactory with a good breakfast included.
Value for Money
8.58
Reviewers generally felt the prices were reasonable for the services and accommodations provided.
Food and Beverage
8.83
The breakfast received positive feedback, being described as the best part of the stay.
Overall Experience
8.9
Overall, guests had a positive experience with minor complaints, leading to a strong recommendation for the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 13:04

Property Description

Discover the charm of Hotel Diana, your ideal retreat in the heart of Lucca, just a short stroll from historic attractions.

Recreational Amenities
Explore the city on two wheels with our bike rentals or kick back with complimentary Wi-Fi and concierge services to assist you in planning the perfect day. Enjoy room service during limited hours and unwind with a drink at our cozy bar/lounge.

Comfortable Rooms
Our 9 elegantly appointed guest rooms feature LCD televisions, private bathrooms, and blackout drapes for your ultimate comfort. Enjoy the convenience of free local calls and catch up on your favorite shows with digital programming.

Convenient Location
Located just minutes away from iconic sights like Piazza Napoleone and Guinea Tower, Hotel Diana puts the best of Lucca at your fingertips. Make the most of our 24-hour airport shuttle service for a seamless travel experience.

Don't miss out on an unforgettable stay; book your room at Hotel Diana today!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Only registered guests are allowed in the guestrooms.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Alcohol is not served at this property.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: PSA

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • Food & Beverage

    No alcohol served onsite

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

8.8
Based on 101 reviews
Cleanliness: 8.43
Service: 9.3
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.83
Overall Experience: 8.9
A
Alastair • solo_traveller • gb
9
2026-06-27 • via Nuitee
V
veronica • couple • it
9
A Lucca per il Summer Festival.
Pros:

L'hotel è situato in posizione ottimale,vicino alle mura e alle altre attrazioni della città.
Le camere sono disposte nella struttura principale -hotel San Martino (dove viene servita anche la colazione)- e in una graziosa dependance a pochi passi dal San Martino - hotel Diana,dove ho soggiornato.
Camera spaziosa con affaccio su di un cortile interno,letto comodo,bagno nuovo con sapone per doccia e phon.Aria condizionata ben funzionante.
Colazione varia ed abbondante,con scelta dolce e salata:dai cornettini alle crostate e ai dolci, dal pane di vario tipo alle marmellate,dagli yogurt ai cereali ai salumi e formaggio ce n'è veramente per tutti i gusti e i vassoi vengono riforniti di continuo.
L'hotel ha dei posti auto a disposizione vicino alla struttura(tenete però presente la conformazione della città, per cui vicoli un pochino stretti per chi non è abituato ma basta fare attenzione).
Ma il vero fiore all'occhiello,dal mio punto di vista,è rappresentato dallo staff e dalla simpaticissima titolare:la cortesia e la gentilezza dimostratemi possono apparire inusuali al giorno d'oggi ma fanno parte di quel "capitale umano" che caratterizza la cultura toscana dell'accoglienza e del saper vivere.
Un ringraziamento particolare quindi alla titolare, al gentilissimo e preparato ragazzo e,infine,a Claudia per come ci hanno fatto sentire coccolati,nonostante il caldo e il gran da fare.

2026-06-27 • via Nuitee
L
Laura • solo_traveller • gb
10
Pros:

El personal. Eran todos súper amables.
Las habitaciones grandes.
Todo estaba muy limpio.
El desayuno estaba muy bien.

2026-06-26 • via Nuitee
R
Richard • couple • nl
9
Genoten!
Pros:

Mooie kamer met voldoende faciliteiten en een uitstekende locatie. Personeel erg vriendelijke en eager-to-please. Mooie ruime badkamer en goed werkende redelijk stille airco. Fijn verbleven.

Cons:

Niets. Alles klopte en voelde erg fijn. Misschien goed te vermelden dat we niet in het 'Diana-deel' zaten.

2026-06-25 • via Nuitee
J
JamieMitchell • solo_traveller • gb
8
A charming little Lucca hotel.
Pros:

I spent two nights in the Annex building. The room was small but cute with nice tiled flooring and great AC which was great in the stifling June heat. The room and bathroom were very clean and the shower was perfect. Breakfast was continental and provided lots of fresh fruit, meats and cheeses. The location was perfect!Very near many attractions and beautiful restaurants, churches etc. Lastly, the staff were very welcoming and friendly and made my stay worthwhile. Thank you.

Cons:

The only issue I had was noisy guests. I was staying in room 30 which is right beside the entrance to the building and inconsiderate guests would enter late at night and slam the door closed and make a lot of noise. This did disturb my sleep. But that's not the hotel's fault. For future guests, please be aware when coming back late and close the door gently.

2026-06-25 • via Nuitee
S
Silvia • solo_traveller • it
8
Cons:

Wi fi poco funzionante

2026-06-24 • via Nuitee
J
John • couple • gb
8
Pros:

Great location. Nice room. Good breakfast. Very friendly and helpful staff

2026-06-22 • via Nuitee
J
Joanne • solo_traveller • us
10
Stay here. Lovely outside space. You will not be disappointed. Very near to Piazzo Giglio
Pros:

Everything was perfect for a solo, senior traveler.

Cons:

Nothing

2026-06-21 • via Nuitee
D
Di-Carlo • solo_traveller • fr
8
Pros:

Très bon accueil
Au centre

2026-06-20 • via Nuitee
C
clemence • couple • fr
10
Pros:

Tout et la gentillesse des hôtes

Cons:

Il n’y avait pas de bouilloire dans la chambre , mais j’ai demandé et j’ai eu une bouilloire , beaucoup de thé , gâteaux et biscottes pour 5€ à la réception

Attention , parking très très étroit pour y accéder

2026-06-20 • via Nuitee
M
Maria Dacil • solo_traveller • es
8
2026-06-20 • via Nuitee
R
Randall • couple • us
10
2026-06-19 • via Nuitee
G
Graham68 • couple • gb
8
2026-06-17 • via Nuitee
M
Michelle • couple • fr
8
2026-06-17 • via Nuitee
A
alain • solo_traveller • fr
8
Pros:

Un personnel au petit soin. Un emplacement idéal. Le calme du secteur de l’hôtel malgré quelques goéland lève tôt ;-)

Cons:

Rien de significatif.

2026-06-16 • via Nuitee
G
Gary • solo_traveller • ca
10
Pros:

Friendly staff, clean and comfortable room, great breakfast.

2026-06-15 • via Nuitee
R
Richard • solo_traveller • gb
8
Great value and good quality
Pros:

The location was superb - very central yet so quiet.
Staff very helpful and friendly..
2* hotel so I thought it would be cheap and cheerful.
Expectations truly surpassed.

Cons:

The breakfast could have had more meat & cheese choices

2026-06-15 • via Nuitee
L
lucien • extended_group • fr
8
2026-06-14 • via Nuitee
M
MICHAEL • couple • gb
8
2026-06-09 • via Nuitee
C
Cynthia • solo_traveller • be
10
Heel leuk en gezellig hotel, ideaal gelegen
Pros:

Ideale ligging om Lucca te verkennen, privé parking, ruime kamers, heel vriendelijk en behulpzaam personeel

Cons:

Niets

2026-06-09 • via Nuitee