Hotel La Casona Real

Hotels
Independent
8.2 (121 reviews)
Ave. Juarez entre 25 y 30 ave. norte., Colonia centro, Cozumel, QROO, 77 600 , Cozumel , MX

Facilities

Express check-out
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Concierge service
Wheelchair accessible
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Convenient location
Clean rooms
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
8
Guests appreciated the cleanliness of the hotel.
Service
7.8
Service was generally good, but some guests experienced delays.
Location
8
The hotel's location was convenient for guests.
Room Quality
8
Rooms were comfortable and spacious, with minor maintenance issues reported.
Amenities
7
The provided amenities were satisfactory, but some guests desired additional services like a spa.
Value for Money
6.5
Some guests found the price higher than expected for the services offered.
Food and Beverage
7
The breakfast and restaurant services were generally well-received but lacked variety for some guests.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-09-05 04:32

Property Description

Welcome to Hotel La Casona Real, your perfect getaway in the vibrant heart of Cozumel.

Unwind in Style
Experience the outdoor pool surrounded by lush gardens and a panoramic terrace, ideal for relaxation and soaking up the sun.

Comfort and Convenience
Our 14 air-conditioned rooms come equipped with complimentary Wi-Fi, cable programming, and essential amenities that make you feel right at home.

Central Location
Discover the best of Cozumel with attractions like Benito Juarez Municipal Market and Cozumel Maritime Terminal just a short walk away, making it easy to explore the island.

Don’t miss the chance to experience the charm of Hotel La Casona Real—book your stay today!

Important information:

  • Up to 2 children 7 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CZM

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

See all policies

Location

Guest Reviews

8.2
Based on 121 reviews
Cleanliness: 8
Service: 7.8
Location: 8
Room Quality: 8
Amenities: 7
Value for Money: 6.5
Food and Beverage: 7
Overall Experience: 8
J
James family
8
Pros:

Convenient location

2025-05-01 via Nuitee
A
ANDREAS family
10
Pros:

Have stayed at La Casona Real several times for SCUBA diving trips to Cozumel. The property is ideal for travelers that spend the majority of their time out doing activities during the day and enjoying the local restaurants in the evening. Ideally located and within walking distance of the Ferry Terminal and the majority of San Miguel 👌

2025-01-23 via Nuitee
J
James Eugene partner
4
Pros:

I didn't like anything people was nice hotel needs up date music at night unbearable

2025-01-23 via Nuitee
J
Jose
10
Pros:

A great property off the main strip, at a very reasonable price. And, walking distance to supermarket, restaurants, and other amenities, though nothing fancy. The staff is first class.

2025-01-22 via Nuitee
D
Dina partner
6
Pros:

The hotel is funky as one would expect from the photos. It looks like they are undergoing some renovations in the courtyard area.

If you get a room facing 25th, the Cantina across is very loud until the wee hours of the morning.

The bed and pillows were quite hard. The room was clean and the shower pressure was OK.

2024-12-17 via Nuitee
T
Timothy D. partner
8
Pros:

The staff was great. Ours was one of 2 or 3 rooms rented in the hotel. We got a nice room with a king bed and refrigerator on the inner courtyard. Thank goodness, the outer rooms would have been too noisy. The staff was great in finding us 2 pillows without feathers, however it would have been great to have a few more pillows in the king bed. The pool and pool area was nice. However, they were building a new stairway and the little time we wanted to use the pool the worker was too noisy grinding the cement block for us to enjoy it. I was dramatically plugging my ears in hopes they would have him take a break, but no luck. We will go back. It was a good value to enjoy downtown after a scuba trip on the south end of the island. We love so many restaurants in St. Miguel. It was fun.

2024-12-16 via Nuitee
J
janet
8
Pros:

Beds were comfy, and the room was clean. It’s a short walk from the centre but we were happy to be away from the noise. It had a fridge which was so useful but no safe. They did offer a safe in reception.

Our door’s handle was so dodgy and found it difficult to lock/open. Didn’t feel safe to be honest but nothing happened.

2024-03-18 via Nuitee
A
ANDREAS partner
8
Pros:

Sweet little hotel conveniently located in the center of town. Excellent value. Have stayed here several times and look formward to returning.

2024-02-06 via Nuitee
P
Peter partner
8
Pros:

Was very clean and close to everything. The staff were like family. Its location lets you enjoy real cozumel not five star all inclusives

2023-11-30 via Nuitee
J
Jeffrey
10
Pros:

A nice place to stay near town but not in town. They have a nice pool out back.

2023-10-20 via Nuitee
D
davidpY1903JF Solo travel us
10
Excellent hotel!
Pros:

La Casona Real was a great place to stay! Fairly close to the city center and right around the corner from a couple of grocery stores. The breakfast by the pool was a perfect way to start the day! Recommend asking for an inside facing room as the bar across the street plays loud music pretty late and from an interior room you can't hardly hear it. Tha ladies who work there a very pleasent and accommodating! Highly recommend!

2023-09-21 via Tripadvisor
D
David
10
Pros:

La Casona Real was a great place to stay! Fairly close to the city center and right around the corner from a couple of grocery stores. The breakfast by the pool was a perfect way to start the day! Recommend asking for an inside facing room as the bar across the street plays loud music pretty late and from an interior room you can't hardly hear it. Tha ladies who work there a very pleasent and accommodating! Highly recommend!

2023-09-21 via Nuitee
Z
Zalán
8
Pros:

It's a small boutique hotel, aside from the pool, nit much to its name. The rooms are all right, comfortable enough, even if some of the fittings are worn and loose (they did get fixed when I pointed them out, though). The bar across the corner is a little loud, can be heard throughout the hotel at night, but if you're tired enough, it won't make you lose sleep.
Power sockets are a little awkwardly placed, but an extension cord makes quick work of these.
Staff was super friendly, they didn't mind my early breakfast, and even managed to get a lost item to me at the airport in time for my flight!
Overall, you get what you pay for, but this place is well-worth its price point.

2023-07-09 via Nuitee
R
Robert partner
10
Pros:

This hotel was a great find. The room was clean, spacious, updated and the price was great. The breakfast area by the pool was a wonderful way to start the day. All the staff was friendly and helpful. Only a few blocks away from the ferry with a grocery store right around the corner.

2023-06-07 via Nuitee
S
Samantha family_with_children
10
Pros:

Amazing staff. Very nice place for the price. Only complaint was the cantina music next door was extremely loud until 11pm. I wasn’t feeling well. Otherwise I would have been there haha

2023-06-03 via Nuitee
M
Mark partner
10
Pros:

The staff are friendly. I would have liked a comfortable chair or two in the room and more dishes such as bowls and glasses

2023-05-03 via Nuitee
A
Anne-Marie family
10
Pros:

Good services, clean rooms, calm

2023-04-27 via Nuitee
M
Mark partner
10
Pros:

Great staff. Everyone we interacted with was extremely nice. Great location a few blocks away from tourist area, but easily walkable to ferry, cruise ship dock, and many restaurants. Good breakfast prepared and served poolside by we had a good poolside breakfast made by Miriam. She is very very friendly and helpful. We plan to stay at La Casona Real next time we're in Cozumel.

2023-04-19 via Nuitee
J
Jan partner
10
Pros:

I had some special needs due to a medical condition, and the staff was VERY accommodating and friendly.

2023-04-12 via Nuitee
I
Israel
10
Pros:

I found staff friendly. I asked for dining options and was advised of a number of places around the hotel. The Elektra store was 1 block away, so I was able to exchange money from the Azteca cashier. Room was comfortable for my 3 night stay.

2023-04-09 via Nuitee