Hotel Keen

Hotels
8.4 (346 reviews)
425 High Street , Palo Alto , us

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Ironing service
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Noisy rooms
Limited cleanliness

Categories

Cleanliness
7.81
Some reviews mentioned uncleanliness in bathrooms and general upkeep.
Service
9.28
Many reviews praised the friendly and helpful staff.
Location
9.32
Great location near Stanford, downtown, and transport links.
Room Quality
7.27
Rooms were described as small with issues like noise and lack of amenities.
Amenities
8.3
Basic amenities provided; some guests noted the lack of microwaves and mini-fridges.
Value for Money
8.26
Value for money was acknowledged for its location.
Food and Beverage
8.31
Breakfast options were available but limited.
Overall Experience
8.68
Generally positive experiences despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:03

Property Description

Boutique Hotel Experience
Discover a unique stay at Hotel Keen, nestled in downtown Palo Alto near Stanford University. Enjoy modern amenities and personalized touches throughout your visit.

Customized Comfort
Indulge in our thoughtfully designed rooms featuring custom-built beds, desk areas, and erasable white boards. Unwind in style and convenience during your stay with us.

Prime Location
Conveniently located steps away from downtown Palo Alto, with major attractions like Stanford University and Bayfront Park within a few miles. Explore the vibrant neighborhood and make the most of your visit.

Experience comfort and convenience at Hotel Keen Palo Alto. Book now for an unforgettable stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SFO

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs USD 15 per day.

Location

Guest Reviews

8.4
Based on 346 reviews
Cleanliness: 7.81
Service: 9.28
Location: 9.32
Room Quality: 7.27
Amenities: 8.3
Value for Money: 8.26
Food and Beverage: 8.31
Overall Experience: 8.68
L
Laura • solo_traveller • my
6
Pros:

Location awesome, off main street in Palo Alto.

Cons:

I had a bedroom on ground floor. There's no sound insulation so i could hear voices at night and banging around in the morning.

2026-04-09 • via Nuitee
L
Lutz • family_with_children • de
7
2026-04-07 • via Nuitee
W
willliam • solo_traveller • us
8
Pros:

Location was great, staff were extremely friendly and helpful, hotel was spotlessly clean and very quiet.

Cons:

Price was a bit expensive.

2026-03-29 • via Nuitee
R
ryan • family_with_children • us
8
2026-03-09 • via Nuitee
L
LI HUNG • extended_group • ca
8
2026-03-09 • via Nuitee
A
Anita • solo_traveller • nl
10
2026-03-06 • via Nuitee
J
Jie • couple • us
9
I will come back again!
Pros:

Nice location and the staffs are very helpful !

Cons:

Room is little bit small

2026-03-02 • via Nuitee
N
Natalia • solo_traveller • ca
5
Very noisy room, outside noise from clubs, 7 am noise from breakfast being served, unfriendly front desk
Pros:

Location

Cons:

Front desk service

No washrooms at the lobby

2026-03-01 • via Nuitee
N
Norman • solo_traveller • us
7
2026-02-26 • via Nuitee
J
Julia • solo_traveller • at
7
Good stay
Pros:

Breakfast was good . Service nice

Cons:

Room smaller than on display

2026-02-22 • via Nuitee
G
Guillaume • extended_group • fr
7
2026-02-12 • via Nuitee
B
Ben Hamo • family_with_children • il
1
2026-02-11 • via Nuitee
4
462christim • NONE
10
Great little hotel!
Pros:

We had a great stay! The staff was very pleasant. Our room was small, but it was clean and had everything we needed. We both thought the bed/pillows were incredibly comfortable. The only complaint I would have is that, although we didn't bring our dogs this time, we normally travel with them. You say you're a pet-friendly hotel, but there's nowhere for dogs to relieve themselves. Our daughter is a collegiate softball player, so we come down a lot between Feb & May. We would stay at your hotel every time, but for the pet reason, we can't. Overall, great stay and we'd highly recommend.

2026-02-10 • via Tripadvisor
V
viajero2203 • Solo travel • Rio de Janeiro, State of Rio de Janeiro
8
Well located with great staff
Pros:

The hotel is very central close to the caltrain station, restaurants, shops, bars, pharmacy and Stanford university. Breakfast is very small but included in the room fee what is a plus. Another plus was a happy hour on Monday with complimentary wine from 5-6pm. Loved it! Staff is fantastic and helpfull is every way. The only weird thing was my room with no bathroom door on the second floor. The staff helped me to moce to another room in the first floor with barhroom door (a MUST for me).

2026-02-09 • via Tripadvisor
J
jonathaneA7245WO • NONE
4
loud music nearby bar
Pros:

loud music from nearby bar on saturday night kept me awake. otherwise nice hotel and great location. but loud thumping bass is a big problem.

2026-02-09 • via Tripadvisor
M
Mladen • solo_traveller • si
8
2026-02-08 • via Nuitee
J
John • solo_traveller • us
9
exactly what I needed. clean room. great location.
Pros:

exactly what I needed. clean room. great location. solid breakfast (egg omelets, greek yogurt, fresh fruit) and nespresso bar.

Cons:

nothing

2026-01-28 • via Nuitee
Y
Yehudit • couple • us
8
Very convenient and comfy
Pros:

Excellent location, super comfy bed, nice staff

Cons:

Lack of storage space for clothes, no hair dryer, no real door for the bathroom

2026-01-26 • via Nuitee
M
Martin • solo_traveller • ch
9
Nice gem in great location in Palo Alto
Pros:

Location, clean, nice facilities

Cons:

Fan in bathroom which could not be turned off made a bit of constant noise

2026-01-21 • via Nuitee
E
Elif Ekin • solo_traveller • tr
8
2026-01-19 • via Nuitee