Empress Inn and Suites by the Falls

Hotels
6.3 (1514 reviews)
5951 Clark Avenue , Niagara Falls , ca

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty conditions
Uncomfortable beds

Categories

Cleanliness
4.26
Multiple reviews mentioned dirty conditions, including bugs and poorly cleaned rooms.
Service
8.23
Staff were described as friendly and helpful, though there were mentions of unprofessionalism.
Location
8.27
Proximity to attractions such as Niagara Falls was a consistent positive note.
Room Quality
5.22
Room quality was frequently criticized, with issues like musty smells and uncomfortable beds.
Amenities
6.25
Basic amenities were available, though some technical issues were noted.
Value for Money
6.71
Mixed opinions on value, with some guests feeling charges were not as advertised.
Food and Beverage
5.26
Limited comments, but lack of breakfast noted as a disservice.
Overall Experience
6.23
Overall experience was negatively impacted by clean and room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:22

Property Description

Prime Location near Niagara Falls

Luxurious Room Amenities

Each room at Empress Inn and Suites by Elevate Rooms boasts a microwave, fridge, and a flat-screen cable TV. Upgrade to a room with a spa bath for extra relaxation.

Convenient Facilities

Enjoy free Wi-Fi, BBQ facilities, and 24-hour reception during your stay. Paid parking is available on-site for your convenience.

Nearby Attractions

Explore Fallsview Casino, Clifton Hill, and Marineland Canada all within a short distance from the hotel.

Experience comfort and convenience at Empress Inn and Suites by Elevate Rooms. Book now for an unforgettable stay!

Important information:

Please note that parking spots are destined to cars and bikes only. Only one spot is available per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is needed) and costs CAD 10 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.3
Based on 1514 reviews
Cleanliness: 4.26
Service: 8.23
Location: 8.27
Room Quality: 5.22
Amenities: 6.25
Value for Money: 6.71
Food and Beverage: 5.26
Overall Experience: 6.23
A
Amitkumar • solo_traveller • ca
3
Pros:

Location

Cons:

Microwave was not working. Parking is more expensive than nearby lots

2026-07-04 • via Nuitee
H
Hannah • solo_traveller • ca
8
2026-07-03 • via Nuitee
A
Acuna • solo_traveller • ca
7
Pros:

Everything is close by

Cons:

N/a

2026-07-03 • via Nuitee
M
Merlyn • solo_traveller • ca
6
2026-07-03 • via Nuitee
V
Vishal • extended_group • ca
10
Out dated yet well maintained. Good management. Great location at reasonable price. Overall great value for money.
Pros:

Well maintained

2026-07-03 • via Nuitee
A
Andrew.Smith • solo_traveller • ca
4
Pros:

The location was just OK. Not too close, not too far.

Cons:

1. The shower is a safety hazard. There is no anti-slip surface in the bathtub also no safety bars. Myself and child each slipped at least once.

2. There is a step down from the door into the room which serves no purpose and if you forget for a second you could trip and fall.

3. There are insects and flies all around. As soon as you open your room door, insects are flying in.

4. Surfaces, particularly the window sill is visibly dirty and appears to not have been cleaned in some time.

I have gotten more for less in the same area.

2026-07-02 • via Nuitee
J
Jonathan • solo_traveller • ca
5
Nice staff. Rooms are very small and basic, but I guess that’s what is to be expected for $150/night in this day &a
Pros:

Location & price

Cons:

Dated, shower didn’t work properly, stain on bed pillowcase.

2026-07-02 • via Nuitee
O
Othmane • solo_traveller • ma
5
2026-07-01 • via Nuitee
B
Blanco • family_with_children • ca
6
2026-06-29 • via Nuitee
A
Anass • family_with_children • ca
2
Cons:

Mal propre et odeur désagréable

2026-06-29 • via Nuitee
برقية • solo_traveller • us
10
2026-06-29 • via Nuitee
R
Rick • family_with_children • ca
8
For cost it’s was good and we had great trip
Pros:

It was simple and easy to get checked in

Cons:

The beds and blankets were terrible how ever for the price it was all good no bed bugs that we noticed so that’s great

2026-06-28 • via Nuitee
V
Vikram • extended_group • ca
10
2026-06-28 • via Nuitee
A
Aamir • solo_traveller • ca
10
2026-06-27 • via Nuitee
O
olivier • solo_traveller • ca
4
Pros:

Proximité de tout

Cons:

Les employer, les frais de stationnement wt la qualité des chambres. Il y a même eu une arrestation le soir ou nous étions présent.

2026-06-25 • via Nuitee
T
Thida • family_with_children • ca
6
2026-06-25 • via Nuitee
M
Mitul • extended_group • ca
5
Cons:

shower was not working properly. no one came to attend/repair

2026-06-22 • via Nuitee
N
Nitin • couple • ca
1
2026-06-22 • via Nuitee
C
Christoph • solo_traveller • de
5
Übliche abzock Motel an Niagara Fällen
Pros:

Hatte geschrieben das ich erst später ankomme , keine Antwort auf Mail . Keiner da bei Ankunft nur Oma ( spricht kein english ) wollte das ich abhaue trotz bezahlte Buchung . Hab mich dumm gestellt und 45 min gewartet dann ksmm jemand und hat mir ein Zimmer gegeben .

Cons:

Bettwanzen , Bett stinkt , Zimmer eigentlich ok nur konnte ich nicht in betteäsche liegen , hat gejuckt , hab dann auf Handtuch geschlafen

2026-06-21 • via Nuitee
G
Gerson • solo_traveller • ca
5
2026-06-18 • via Nuitee