JW Marriott Indianapolis

Hotels
•
JW Marriott Hotels & Resorts
9 (1212 reviews)
10 South West Street , Indianapolis , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Low floor view concerns

Categories

Cleanliness
9
The hotel maintained exceptional cleanliness despite large crowds.
Service
9.5
Staff demonstrated outstanding service; multiple mentions of friendly and helpful staff.
Location
9
Conveniently located near museums and stadiums, providing an enjoyable stay.
Room Quality
9
Rooms were described as large, quiet, and comfortable with nice views.
Amenities
9
Available amenities like the Executive Lounge and workout room received positive mentions.
Value for Money
8.5
Overall value was good, especially considering the service and location.
Food and Beverage
9
Breakfast service was highly praised for its quality.
Overall Experience
9
Guests expressed a strong likelihood of returning, indicating high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:45

Property Description

Prime Location and Connectivity

Connected to the Indiana Convention Center and Lucas Oil Stadium via indoor walkway bridge, this contemporary hotel in downtown Indianapolis offers unparalleled convenience for business and leisure travelers alike.

Luxurious Accommodations and Dining Options

Each room at JW Marriott Indianapolis features a 40-inch flat-screen LCD TV, premium cable channels, and upscale amenities like an iPod docking station and coffee maker. Indulge in exquisite dining at OP Italian or unwind at High Velocity with a variety of beverages. 24-hour in-room dining is also available for ultimate comfort.

State-of-the-Art Facilities and Services

With over 103,000 square feet of event space, a large ballroom, modern fitness center, and valet dry-cleaning services, JW Marriott Indianapolis ensures a seamless and enjoyable stay for all guests.

Experience the best of Indianapolis with nearby attractions just a short walk away. Book your stay now and elevate your travel experience at JW Marriott Indianapolis.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs USD 55 per day.

  • Internet

    WiFi is available in all areas and costs USD 14.95 per 24 hours.

Location

Guest Reviews

9
Based on 1212 reviews
Cleanliness: 9
Service: 9.5
Location: 9
Room Quality: 9
Amenities: 9
Value for Money: 8.5
Food and Beverage: 9
Overall Experience: 9
C
Carrie • couple • us
5
Amazing room and view. Disappointed with incidental charges
Pros:

Close to stadium

Cons:

Extra charges after we checked out that should of been included in initial price

2026-05-14 • via Nuitee
F
Fritchley • solo_traveller • us
10
2026-05-14 • via Nuitee
A
April • couple • us
10
Perfect location
Pros:

Perfect

Cons:

Nothing

2026-05-13 • via Nuitee
S
Sharon • couple • us
10
Short walk to Lucas oil stadium
Pros:

Clean and close to event

Cons:

N/a

2026-05-13 • via Nuitee
S
Sarah • extended_group • us
10
2026-05-11 • via Nuitee
S
Stephanie • couple • us
10
2026-05-10 • via Nuitee
A
Andrea • family_with_children • us
10
2026-04-28 • via Nuitee
L
Lombardi • extended_group • us
10
Pros:

all went well

2026-04-26 • via Nuitee
R
R9523LIjosephm • Business
10
Top to bottom.....Great job!!!!
Pros:

Great stay. Everything was well maintained. Amenities in the hotel were excellent. Velocity and Dean's were both great and staff were all very good.
At check in Nira was a rock star for me. Great personality and made me truly feel welcomed.
Room was fantastic and the cleaning team do such an amazing job. I couldn't find any wrong with my stay.
Great job everyone and I wish all my stays were like this.

2026-04-20 • via Tripadvisor
F
f8be18e1fe4271e139e9e940ac075e71 • couple • us
10
2026-04-18 • via Nuitee
E
e5de16c08cb6734dceb214354ed683d1 • couple • us
9
Pros:

Great location. Fun lobby

2026-04-18 • via Nuitee
6
655krishnar • Family
10
Thank you
Pros:

So far just checked in but efficient and friendly. Sydney did an excellent job and was friendly and fast

2026-04-17 • via Tripadvisor
0
08ginaj • Business
10
Crowded and busy but everyone was still smiling!
Pros:

While checking in, I was tired and my card had just been declined for fraud. Joel B from South Africa was pleasant and understanding

2026-04-16 • via Tripadvisor
T
TeacherKaz • Business
6
Some good, some not so good
Pros:

The hotel itself has a lot going for it—clean rooms, a wonderful executive lounge, and an unbeatable location close to everything downtown.

Unfortunately, the service experience didn’t match the setting. Interactions with staff consistently felt off. Our room wasn’t ready until 4:30 p.m. due to a feather-free request—yet the room still contained feathers. Basic service requests also fell short: toilet paper was never replenished despite asking, and room service dishes remained in the room even after we requested pickup.

The most frustrating moment came at checkout. We were not allowed to check our bags in the lobby because we were part of a conference and were instead directed to the third floor. After days of constant walking, this felt unnecessarily inconvenient and out of touch with guest needs.

**Would I recommend the JW Marriott?**
While there are clear highlights, the repeated service issues and lack of responsiveness ultimately outweighed the positives. I left feeling disappointed and, frankly, frustrated.

2026-04-15 • via Tripadvisor
4
438f140228fa710afa6b5ea31423c8ae • solo_traveller • us
9
Worth the stay
Pros:

Everything

Cons:

A bit expensive

2026-04-15 • via Nuitee
E
Explore07171941529 • Business • Encinitas, California
10
Excellent customer service
Pros:

Tisha provided amazing customer service to me when I checked into this hotel. There was an error made in my reservation and she was able to swiftly resolve the issue and I had a wonderful stay..

2026-04-14 • via Tripadvisor
A
annacF8350XK • Business
10
Amazing customer service!
Pros:

Ramatu was kind, knowledgeable, very professional, and I can tell she loves her work! She was extremely accommodating which was very helpful after a very long day of traveling across country to get here. Thank you for your smiling face. You are a gem!

2026-04-13 • via Tripadvisor
C
cherryf665 • Business
10
Ramatu was a breathe of fresh air
Pros:

Ramatu was so friendly and positive and I needed this after a very long day of traveling (since 2 AM). She genuinely loves her job and the customers she works with. She was such a professional and a delight.

2026-04-13 • via Tripadvisor
G
Gray • couple • us
10
2026-04-10 • via Nuitee
J
johnbU2333UM • Business
10
Everything was great
Pros:

Our stay was absolutely outstanding from beginning to end. The entire hotel staff was warm, welcoming, and consistently attentive, and the rooms were impeccably clean—truly exceeding our expectations in every way.
A special thank you to Eric, who went above and beyond at every opportunity. No matter what we needed, he was always there with a great attitude and a willingness to help. His exceptional service made our stay even more memorable—he is a true asset to the team and more than deserving of recognition (and a raise!).

2026-04-05 • via Tripadvisor