Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Outstanding service
Cons:
Limited kitchen amenities
Cleanliness could be improved

Categories

Cleanliness
7.73
The daily cleaning of rooms was described as very superficial. This indicates a need for improvement in cleanliness.
Service
9.2
Outstanding service from the reception and restaurant teams, contributing to a memorable stay.
Location
8.74
The location was highlighted positively, being very convenient for guests.
Room Quality
8.19
No specific complaints mentioned about room quality, but improvements can be made with kitchen amenities.
Amenities
7.72
Lack of kitchenette and freezer is a notable deficiency, which affects the overall amenities offered.
Value for Money
8.68
Affordable pricing was appreciated, though some facilities are lacking.
Food and Beverage
8.23
The dining experience was overall good, though some meals were described as somewhat bland.
Overall Experience
8.7
An enjoyable stay despite some downsides, mainly due to excellent service and staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:56

Property Description

Authentic Balearic Experience

Set in the resort of Cala d’Or, this recently renovated holiday complex offers an authentic Majorcan experience with its typical Balearic style architecture. Enjoy the Mediterranean ambiance just a few steps away from the crystal-clear waters of Cala Gran.

Relaxation and Recreation

Unwind under the sun on a comfortable sun lounger, take a refreshing dip in the large outdoor swimming pool, and savor a cool beverage from the outdoor bar. For more leisure options, head to the lounge bar for a variety of refreshing drinks.

Convenient Location for Exploration

Surrounded by Cala d’Or, a renowned seaside and water sports resort, our property provides easy access to all that Majorca has to offer. Take advantage of our reception’s car and bike rental service for convenient exploration at your own pace.

Book now to experience the best of Majorca at our renovated holiday complex in Cala d’Or.

Important information:

Please note that guests must present the credit card used to make the reservation on arrival. If you are not the owner of the credit card used to make the reservation, please contact the property in advance.In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PMI

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 2188 reviews
Cleanliness: 7.73
Service: 9.2
Location: 8.74
Room Quality: 8.19
Amenities: 7.72
Value for Money: 8.68
Food and Beverage: 8.23
Overall Experience: 8.7
A
A2883WBcherylf • Family
6
Difference in Quality of Prinsotel Hotels
Pros:

We stayed at Prinsotel Hotel Alba Cala d’Or in May 2025, having previously stayed at its sister hotel, Prinsotel Le Dorado, which was absolutely outstanding. Unfortunately, the two hotels are not comparable, and I feel it’s important to make other guests, particularly families aware of this before booking.

First, the positives:
The hotel itself is attractive, and the staff we encountered were polite and friendly. Cala d’Or is also a lovely location. However, this hotel should not be rated four-star, and our experience fell well below expectations, especially when compared to Prinsotel La Dorado.

Dining & Half-Board Issues
We booked half board, expecting access to the advertised restaurants. On arrival, we were told that the Grill restaurant was closed because it was “too early in the season” and there were not enough guests. This was not disclosed at the time of booking, and had we known, we would not have paid for half board.

As a result, dinner options were limited to:
• The buffet, or
• The sushi restaurant (which is excellent but we did not want to eat at every night).

The buffet food was consistently lukewarm, even when we arrived right at opening time (around 6:00–6:30 pm), as some of the very first guests. This is simply not acceptable. There was also very little variety, with the same offerings repeated, unlike Le Dorado where there were themed nights (Mexican, Italian, Chinese, etc.) and excellent quality throughout. The difference in food quality between the two hotels is significant.

Safety Concerns (Very Important for Families)
As a parent of young children, I was extremely concerned about safety at Prinsotel Alba.
• The children’s evening entertainment was held right beside the swimming pool, with no barrier. I had to personally point out to staff how dangerous this was ,children dancing only steps away from the pool edge. One wrong move and a child could easily fall in.
• The playground is alarmingly close to the main road, with direct, open access. From the playground, it takes only a few steps to be on the road. There is no gate, no code, and no secure barrier.

This is not just a minor concern, it is a serious safety risk. What makes this even more worrying is that my sister raised the exact same issue with management eight years ago at the Alba hotel, and nothing has been done. In contrast, Prinsotel Le Dorado has a coded gate system, making it extremely safe for children. The difference is stark.

Kids’ Club Experience
The children’s club was another disappointment. Staff were largely behind the desk rather than actively engaging with the children. Activities felt minimal, and children were asked to tidy up not just their own work but other children’s work, which is inappropriate in a holiday setting. This is not school, it’s meant to be fun, inclusive, and engaging. Again, the contrast with Le Dorado, where the kids’ club was energetic, well-run, and child-focused, was very noticeable.

Overall Impression
While Prinsotel Hotel Alba is marketed as a five-star family-friendly hotel, it does not deliver on that promise, particularly when compared to its sister property, Le Dorado.

Key issues:
• Undisclosed restaurant closures
• Poor food quality and lack of variety
• Serious child safety concerns
• Underwhelming kids’ club
• Facilities and standards far below expectations

I am sharing this review so families can make an informed decision before booking. Had we known these things in advance, we would have chosen differently.

2026-01-24 • via Tripadvisor
H
Hayley • family_with_children • gb
7
Overall we had a nice stay and would possibly return for the right deal as the hotel is actually run really well and in
Pros:

Great location, nice staff, well kept gardens, very comfy bed, nice bathroom

Cons:

Pool loungers were gone every day by 7:30am, breakfast was just okay, some choice but just not the nicest, little to no entertainment during the day-not even any background music at the pool.

2026-01-19 • via Nuitee
A
Annemarie • extended_group • nl
8
We hebben enorm genoten
Pros:

De hele ambiance

Cons:

Het zwembad was relatief klein

2026-01-19 • via Nuitee
A
Anna • family_with_children • se
10
Favorit
Pros:

Otroligt fin omgivning på hotellområdet. Enormt bekväm säng.
Nära till strand och centrum. Mycket trevlig och hjälpsam personal

Cons:

Lite dåligt städat. Ofta sandigt på golvet efter städningen. Inga lås på toalettdörren i rummet. Poolområdet kändes lite liten med tanke på hotellets storlek.

2026-01-19 • via Nuitee
E
Emma • family_with_children • gb
7
2026-01-19 • via Nuitee
K
Katerina • family_with_children • se
9
Väldigt bra!
Pros:

Bra läge, nära till stranden och centrum.Fina rum

Cons:

Allt var bra, maten lite smaklös enstaka kvällar

2026-01-19 • via Nuitee
M
Michael • family_with_children • gb
7
We had a great time.
Pros:

It’s a very good hotel in an excellent location with excellent staff. The food is 10/10 also. The spa is very nice.

Cons:

The pool and pool area is not big enough for the size of the hotel. There’s way too much many families trying to use the same space. The pool is boiling over with people.
We stayed for 8 days and never once managed to get a sun lounger. People get up at 5/6am to either put a towel on their lounger or physically sit on them. I think on guy was actually sleeping on his overnight so he didn’t lose it. So we ended up sitting on the uncomfortable plastic chairs whilst our kids went in the pool.
The beach is the same. Completely Rammed.

2026-01-19 • via Nuitee
C
Chris • family_with_children • au
6
2026-01-19 • via Nuitee
C
CHRISTIN • extended_group • gb
8
Lovely and close to central
Pros:

Clean, central

Cons:

Many kids

2026-01-19 • via Nuitee
C
Colin • extended_group • gb
10
Pros:

Helpful friendly staff, beautiful room and great location

2026-01-19 • via Nuitee
Z
Zanni • family_with_children • it
10
Perfetto
Pros:

Colazione top.. tutto fantastico !ragazza bionda della receptionist super simpatica e gentile !

2026-01-19 • via Nuitee
L
lily • extended_group • au
9
2026-01-19 • via Nuitee
U
Ulf • family_with_children • se
8
2026-01-19 • via Nuitee
M
MIRIAM • family_with_children • es
9
2026-01-19 • via Nuitee
M
Mihaela • family_with_children • gb
8
2026-01-19 • via Nuitee
L
LUCIA • family_with_children • es
10
Pros:

El trato del personal

2026-01-19 • via Nuitee
A
Ana Lisandra • couple • gb
10
Excellent 👏
2026-01-19 • via Nuitee
S
sofia • couple • ar
4
2026-01-19 • via Nuitee
L
LIUDMYLA • family_with_children • ua
10
Отлично. Очень замечательно. Отдых удался.
Pros:

Комната убиралась каждый день, а постель менялась каждый второй иногда третий день. Еда -отлично! Бассейны-супер. Спа-Восторг! Анимация-отлично! Кухня-супер!

Cons:

Не хватило воды на ужин чтобы было хотя бы по одной бутылке на стол

2026-01-19 • via Nuitee
N
Nicolas • couple • ch
6
Pros:

L’accueil, l’endroit

Cons:

Trop bruyant , pas d’isolation dans les chambres . Les femmes de ménage crient entre elles des 7h du matin devant les fenêtres .. pas très agréable

2026-01-19 • via Nuitee