Marriott's Shadow Ridge II - The Enclaves

Hotels
Marriott Vacation Club
8.5 (441 reviews)
9003 Shadow Ridge Road , Palm Desert , us

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable rooms
Nice pool area
Cons:
Noise complaints
Limited food options

Categories

Cleanliness
7.75
Reviews noted cleanliness, but one review highlighted a situation with noise complaints suggesting potential cleanliness concerns.
Service
9.25
Staff was described as friendly and customer service was appreciated overall.
Location
8.75
The location was good, but some logistical issues mentioned.
Room Quality
8.25
Rooms were generally comfortable but one reviewer had complaints about noise which could indicate issues with soundproofing.
Amenities
8.25
Good amenities available, although some were noted as under repair during the stay.
Value for Money
8.75
General sentiment reflects a reasonable experience for the respective cost.
Food and Beverage
8.75
Facilities included a nice restaurant, but limited options noted in certain reviews.
Overall Experience
8.25
While experiences varied widely, overall sentiment trends positively despite notable complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:40

Property Description

Luxurious Self-Catering Accommodation:
Indulge in the comfort of air-conditioned rooms with well-equipped kitchens and modern amenities at Marriott's Shadow Ridge II.

Recreational Paradise:
Enjoy the outdoor pool, on-site golf course, and delicious dining options at the Chuckwalla Pool Bar and Grille and Nick Faldo's Bar and Grill.

Convenient Location:
Located just a short distance from popular attractions like Palm Springs Aerial Tramway, Knott's Soak City Waterpark, and the Living Desert, Marriott's Shadow Ridge II offers the perfect blend of relaxation and adventure.

Experience luxury and convenience at Marriott's Shadow Ridge II - The Enclaves. Book your stay now for a memorable getaway!

Important information:

Parking is available for USD 30 plus tax per day, per vehicle. Guests allowed four vehicles per reservation.

Guests may experience some noise or light disturbances from 04/27/2026 to 11/19/2026.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Tue, May 26, 2026 until Sat, Aug 15, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: PSP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is needed) and costs USD 25 per day.

Location

Guest Reviews

8.5
Based on 441 reviews
Cleanliness: 7.75
Service: 9.25
Location: 8.75
Room Quality: 8.25
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 8.25
Y
yamirannette family_with_children us
10
Excelente vacaciones familiares con 3 niños..
Pros:

Todo maravilloso

2026-07-04 via Nuitee
S
Steven couple us
5
Once we got checked in and drove to our distant room, everything was okay.
Pros:

Pretty grounds, well-designed room, good price. "Giuseppe's" - the Italian restaurant on the campus - was excellent and friendly.

Cons:

A huge place like that and they still want $30 to park? It all felt very corporate and cold. Bad signage. We drove around a while just trying to find where to check in. When we did, we approached the front desk and were greeted with harsh, vague orders to "do something" we didn't understand. It turned out we needed to wait behind a line forty feet back from the front desk even though there were only two or three people ahead of us. I've been in a million hotels and I've never seen anything like that before.

2026-06-27 via Nuitee
L
Louann family_with_children us
9
Pros:

We’d love this part pretty been staying here for many years family tradition. it was great to watch the World Cup on the big screen during the day.

2026-06-27 via Nuitee
C
Catya couple us
9
Overall no other problems or issues
Pros:

The staff is always nice and friendly. Always a good time with friends and family at the pool. I rented a one room villa and it was perfect

Cons:

The location of my room. I called a couple of days previously prior to my stay and requested a floor room due to my mom using a cane/ walker and ended up on 2nd floor instead

2026-06-23 via Nuitee
S
Silvia family_with_children us
7
2026-06-18 via Nuitee
C
Chavon solo_traveller us
8
Pros:

I liked the amenities such as the pool area. They had multiple pools.

Cons:

I was not happy about the room size and not having a full functioning kitchen with an oven. My room was adjacent by the elevator, so you can imagine the noise of people coming and going.

2026-06-01 via Nuitee
M
May couple us
8
2026-05-27 via Nuitee
O
OREN solo_traveller us
1
Pros:

Bad hotel, bad service, won't go back there again

Cons:

Bad hotel, bad service, won't go back there again

2026-05-25 via Nuitee
O
OREN solo_traveller us
1
Pros:

I'm never going to use you anymore you liar and still for me money

Cons:

Terrible terrible service terrible home I'm not going to use booking anymore

2026-05-23 via Nuitee
K
Ksenia family_with_children us
9
It was a pretty pleasant experience, we will definitely come back soon
Pros:

Villa was great, it’s perfect to travel with baby, swimming pool is warm and clean, staff in the pool bar is very friendly ( especially Guilermo),great drinks and good food

Cons:

Very long check in we had to wait more that 1 hour with baby in the heat

2026-05-16 via Nuitee
E
Eleonora extended_group us
7
The overall impression changed significantly due to the cleaning and the staff.
Pros:

I love this hotel. The pools are great—there are six of them on the grounds. There are bars serving drinks and food right next to the pools. There are also plenty of gas grills located near the buildings.

Cons:

Unfortunately, the furniture in the rooms is quite worn out. The room was not cleaned to perfection. This tarnishes the Marriott name. On this occasion, the staff proved to be cold and unwelcoming. They refused to assign us a room with a view of the golf course, even though I had booked a month in advance and specifically requested it. We stayed for six days.

2026-05-13 via Nuitee
N
Nuno-Ochoa family_with_children us
9
2026-05-12 via Nuitee
R
Rene couple us
7
Pros:

The property is just a bunch of apartment houses - not great

Cons:

There was waaay too many white old folks. And some were nice.

2026-05-11 via Nuitee
M
mariegleerup Couples Los Angeles, California
10
Hidden gems here
Pros:

We traded our timeshare for Shadow Ridge, and are so happy we did. Such a good resort -- aquafit every morning, a few adult-type games (mixology, bingo, trivia) and lots for kids to do, also. Great pool areas (all 3+), and the drinks were reasonable (we took advantage of the "drink of the day" for lower prices).

Wish they had offered the breakfast option (at the bars) on one or two of the weekdays, also. This was a terrific Sat/Sun breakfast, and we were there all week.

Also, take advantage of The Bunker, the golf snack shack. Breakfast plus lunch sandwiches at the lowest prices on the property. Ask at the front desk.

2026-04-30 via Tripadvisor
L
Lana extended_group us
10
2026-04-14 via Nuitee
D
DurangoJim Solo travel Durango, Colorado
4
Well past its prime … if it had one.
Pros:

Tired and worn out. I’m not sure it ever had a prime. Entry to the room past a sprawling parking lot (at least the spaces are covered) via outdoor covered walkway - dusty, dirty, cracked stucco and horrid white fluorescent lamps. This room was ground hour with a supposed golf course view - if you consider gravel, blocking trees and a huge industrial yard lamp view. Broken lamps, pillows made of socks. I’ll give the check in desk kudos - they comped the crazy parking fee and were very nice.

Suitable for mom, dad and a van full of kids to scream their hearts out at the pool. Looking for a nice, quiet, small scale place to rest? Stay away. Good grief Marriott get out of this property.

2026-03-16 via Tripadvisor
7
78michaelv Family Saint Louis, Missouri
10
Palm Desert / Shadow Ridge is still our favorite place to visit
Pros:

Palm Desert / Shadow Ridge is still our favorite place to visit

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February, 2026 Visit

We've visited for 25+ years and this was our first time to stay in The Enclaves (slightly newer, further back in the property).

We visited Palm Desert to see our St. Louis CITY Soccer Club (SC) play Austin in pre-season MLS soccer at the Coachella Valley Invitational Tournament. This was a late-planned trip, and my wonderful wife was still able to pull off getting us into our favorite Marriott Vacation Club property - Shadow Ridge in Palm Desert.

Every trip before this one we have stayed in the same building near the entrance; this was our first time staying in The Enclaves, the buildings located further back in the property, the ones with a more noticeable adobe-like southwestern motif.

Being only three of us, we stayed in the studio, which is a one-bedroom with a pull-our sofa; then kitchen has counter space, but less than the master suite (no island / no wrap-around counter), and place settings for four; there is a small dishwasher. There is a coffee machine with a carafe (a pot at a time not a cup at a time).

The room is laid out well and has good decorations.

Our room happened to face south, so we could get some sun on the patio.

We were also next to the Snakebites pool and enjoyed sun there - pool, cornhole, table tennis / ping-pong, and more.

We have been visiting Shadow Ridge more often the past couple years, and that is a good thing, for doses of vitamin D from the sun, and from the relaxation we always feel when we are there.

On this trip, I did work a couple days, too, and the Business Center in the lobby has much counter space and power plugs that could support 3-5 people working in there; though conf calls would be a noise challenge in such a setup; I was in there solo and was quite productive.

See you soon, Shadow Ridge!

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2026-02-28 via Tripadvisor
A
Adam couple us
10
2026-02-22 via Nuitee
A
Ashley couple us
1
2026-02-14 via Nuitee
1
109chantelc Family
4
Nice property, poor response when an issue arose
Pros:

I stayed at this property on and off for about 38 days while taking care of my father’s affairs. Overall, I truly enjoyed the stay — the grounds were nice, the accommodations were comfortable, and it was a good place to be during a difficult time.

Unfortunately, toward the end of my stay I had a health and safety concern. What was most upsetting was not the concern itself, but how it was handled afterward. I reported the issue, submitted a written complaint, and was told management would follow up.

No one ever contacted me. There was no response, no explanation, and no indication that the concern was addressed. Given the length of my stay and the circumstances I was there under, the lack of care or communication was very disappointing.

I’m sharing this so future guests are aware — the property itself was enjoyable, but follow-through and responsiveness when an issue arises were lacking.

2026-01-30 via Tripadvisor