Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and modern rooms
Cons:
Breakfast variety could be improved
Limited dining space during breakfast

Categories

Cleanliness
9.14
Clean and modern property, guests noted immaculate rooms.
Service
9.11
Staff exceptional and friendly, with attentive service.
Location
9.15
Hotel is in a nice quiet area within walking distance to the beach.
Room Quality
9.1
Rooms are spacious, modern, and comfortable.
Amenities
9.13
Great facilities including a fantastic pool area.
Value for Money
8.59
Breakfast was a good value but noted as not memorable.
Food and Beverage
8.64
Good choice for breakfast and dinner options, but some variety issues.
Overall Experience
9.11
Guests expressed a high level of satisfaction during their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:18

Property Description

Luxurious Accommodation with Stunning Pool Views

Top-Notch Amenities: Enjoy the outdoor swimming pool, fitness centre, and garden, along with a terrace and bar access.

Delightful Dining Options: Indulge in a buffet breakfast and savor Mediterranean and Spanish cuisine at the on-site restaurant, with special dietary requests catered to.

Convenient Location: Close to Mal Pas Beach and popular attractions like Levante Beach, this 4-star hotel offers comfort and style in Benidorm.

Book your stay at Mercure Benidorm now to experience a perfect blend of relaxation and luxury.

Important information:

Heated Pool in October and March (subject to meteorological changes).

If 7 or more rooms are booked, different policies and additional supplements may apply. Stag/hen parties, students, or similar groups are not allowed.

Pets are only allowed in Standard, Privilege and Deluxe rooms on the 3rd floor.

Credit card required as a guarantee for the room.

Rooms with Open Sky and Duplex does not allowed pets.

Room Open Sky and Duplex has access to the balinese per stay subject availabilityPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALC

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 17 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 5782 reviews
Cleanliness: 9.14
Service: 9.11
Location: 9.15
Room Quality: 9.1
Amenities: 9.13
Value for Money: 8.59
Food and Beverage: 8.64
Overall Experience: 9.11
R
Richard • couple • gb
9
A wonderful location for walking into the old town and walking towards Ponientr
Pros:

The hotel was such a nice and pleasant hotel, the pool area was really nice with shade and available spots for the sun. Inside the hotel was clean and modern with a spanish theme, the bedrooms particularly the premium was worth the extra cost

2026-05-09 • via Nuitee
M
Mary • solo_traveller • gb
9
Just lovely
Pros:

The ambiance is lovely
Everything so relaxing
Great breakfast
Lovely staff

Cons:

Maybe could have some more larger sections of sunbeds for more than just two people

2026-05-09 • via Nuitee
A
Andreea • couple • es
10
2026-05-08 • via Nuitee
L
Lorraine • couple • gb
10
Great hotel
Pros:

This is a beautiful hotel, the rooms were great, bar food was delicious. And Marianna gave the best massage ever…

Cons:

No mugs in the room for tea drinks or glasses for drinking a glass of wine etc.

2026-05-08 • via Nuitee
T
Tracy27bousted • Friends getaway
6
Lovely hotel shame about the noise
Pros:

First visit. Was very impressed when we arrived. Beautiful hotel with friendly and helpful staff. Arrived on Sunday and it was peaceful and relaxing around the pool. Monday was totally different. Noise from a local construction site started from 8.30am. The noise from 2 pile drivers was deafening our peaceful break was ruined. We spoke to reception who were sympathetic but couldn't resolve, not their fault. We should have been made aware by the tour operator there was construction work nearby and the noise level would cause disturbance as we wouldn't have booked. Advised by a local shop assistant this has been going on for 2 months! Likely to continue for a while. Would return to this hotel but would check the work has been completed before we book.

2026-05-06 • via Tripadvisor
M
M • couple • nl
2
Jammer....
Pros:

Het personeel wat in contact staat met de gasten, zijn erg gastvrij en vriendelijk.

Cons:

8 x Dit hotel bezocht, na volle tevredenheid. Voor 2 nachten moesten wij € 337,20 betalen. Door omstandigheden en ontslag uit het ziekenhuis, hebben wij overlegd of wij langer de kamer mochten gebruiken (op de dag van vertrek). Dat daar een kleine betaling voor tegenover staat, terecht. Men heeft hiervoor € 190,- in rekening gebracht (voor 4 uur gebruik van de kamer!) en men stond om 17.00 uur op de deur te kloppen (toen we lagen te slapen) met de vraag wanneer wij de kamer gingen verlaten. Schandalig! Ik zou zeggen, zet in op de gasten die lopen te schreeuwen en te zuipen van 's morgens vroeg tot diep in de nacht en het plezier verzieken voor de andere gasten die flink in de buidel hebben moeten tasten voor een rustig en relax hotel. Wij komen hier niet meer terug.

2026-05-06 • via Nuitee
A
ANGEL • family_with_children • es
9
2026-05-06 • via Nuitee
L
Lisa • couple • gb
10
Loved everything about our stay. Can’t wait to stay here again
Pros:

Loved everything about our stay here with our dog. Food, drink, staff, room. All perfect.

Cons:

Nothing.

2026-05-06 • via Nuitee
L
lindacrowe99 • Couples • Liverpool, Merseyside, England
6
Very dissapoined and ruined holiday
Pros:

Hotel very modern but layout of room ? Sink area looked into bedroom. Toilet was in cupboard.no window. Nowhere to place case and no drawers. No atmosphere in hotel and comlimentary room due to late flight was just toilet/shower room which had loads of dirty towels and dirty overflowed bin!!! Holiday ruined due to road outside being drilled and banging with huge drills 8.30 til 6pm everyday so couldn't sit around pool or hotel even if we wanted too !!!

2026-05-05 • via Tripadvisor
A
Angela • extended_group • be
9
2026-05-05 • via Nuitee
S
Sammmie5 • Friends getaway • Watford, Hertfordshire, England
4
Construction going on in the area!!!
Pros:

Well....
How sad am I after two previous visits to this hotel when it was five star in my opinion. This time my two stars reflect how dissapointed I am.
Still a guest here 04/05/2026. The amount of extreme noise from roadworks !! Nearly sent us crazy - work started at 8am and went on till approx 6am. ×2 Huge construction machines generating extreme noise and vibration for hours on end. Staff informed as to how we felt & although sympathetic- there's nothing they could do.
We had no notification as to this from our tour operator. Since found out from a local shopkeeper that this has been going on a couple of months & due to cary on a couple more years although we understand the two massive machines may not be needed for that length of time?

Whilst loving this hotel & appreciating staff please be warned your in for a noisey break!!

This certainly ruined out break & less time in the hotel was spent due to this.
Not happy.

2026-05-04 • via Tripadvisor
C
colin • solo_traveller • ie
10
2026-05-04 • via Nuitee
H
Helen • extended_group • gb
10
2026-05-04 • via Nuitee
F
Filip • couple • be
7
2026-05-04 • via Nuitee
A
Anna • solo_traveller • is
9
2026-05-03 • via Nuitee
H
Helen • couple • gb
10
Perfect stay
Pros:

Good location, fantastic service & facilities. Clean, nice food & very welcoming

Cons:

Nothing

2026-05-03 • via Nuitee
C
Chris • couple • gb
9
Great hotel, food a little bit on the average size
Pros:

Good clean comfortable room. Great location apart from the construction work going on very nearby.

Cons:

Really noisy during the day from the nearby roadworks. Didn’t affect our stay as we were out every day

2026-05-02 • via Nuitee
Z
Zoheir • solo_traveller • dz
9
Pros:

L' emplacement parfait.
La nourriture delicieuse au petit déjeuner ainsi qu'au dîner.
La literie très confortable.
La terasse de la chambre magnifique.
La piscine ainsi que les jardins de l'hôtel sublimes.
Rapport qualité prix top.

Cons:

Rien

2026-05-02 • via Nuitee
D
Dream25485262573 • Solo travel
10
Lovely hotel
Pros:

Lovely hotel.very chill.i was there 27th-30th April.unfortunately there was roadworks/building work going on at the time and they were on the loud side.not the hotels fault so don’t feel right marking them down for this.a heads up from loveholidays would have been nice.i will be emailing them in regards to this.
I would stay again and probably will later in the year.
The large terrace was great.if only the weather wasn’t on the cloudy side when I was there I would have got a belter of a tan.still got a good one for a Scotsman.😜
Unfortunately I didn’t have the breakfast or any other food so can’t comment on that.
I keep myself to myself so didn’t interact with a lot of the staff but the ones I did were lovely.
Will defo stay again.would like to know when the roadworks/building work will be finished because that could decide when I do return.

2026-05-01 • via Tripadvisor
A
adrianabI2396NO • Couples
2
Massive Construction Noise Issue
Pros:

The hotel is very much as described in other reviews but there is currently a significant issue with noise from a massive construction project taking place around 50 to 100 metres from the hotel entrance. Work begins at 8am and continues throughout the day until 6pm. We only stayed at the hotel from Monday to Friday so cannot confirm whether work continues over the weekend. The noise from the building work was so loud that, in our opinion, there was no way of relaxing by the swimming pool or in the gardens. We, therefore, spent much of the day away from the hotel which was not our intention when we booked. The work to construct a huge underground car park began in March and there is no specified end date to the project but it will be many months. In our opinion, no tour operator should be sending customers to this hotel without notifying them of the noise disruption and letting them make an informed choice. One of the recent reviews described this hotel as an oasis…sadly, it is anything but at the moment.

2026-05-01 • via Tripadvisor