Paid

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, attentive staff (multiple mentions including a named receptionist)
Excellent location (near beach, garden and rooftop terrace)
Nice rooms: comfortable beds and well appointed in many reviews
Buffet breakfast praised as lovely and varied
Attractive property features (garden, rooftop, welcome drink)
Cons:
Pool often not heated and shaded (frequent complaints)
High extra charge for dogs (€40/night noted several times)
Breakfast service/organisation issues (lack of tables, occasional missing cutlery) and poor coffee
Room layout/maintenance issues in some rooms (WC door/lock, TV placement, damp smell)
No dedicated hotel parking / partner parking considered subpar

Categories

Cleanliness
8.2
Mixed reports: generally clean rooms and buffet breakfast noted, but multiple comments about damp smell in showers, stained sun-lounger pads and some housekeeping/organisation lapses.
Service
10
Consistently praised staff (mentions of Michel, very friendly/welcoming team, helpful reception and welcome drink) — service is a clear strength in the reviews.
Location
10
Very good location noted repeatedly (walking distance to the beach, attractive garden and rooftop terrace) — location consistently seen as a strong positive.
Room Quality
8.8
Rooms described as beautiful and well appointed in several reviews, comfortable beds and spacious in some cases; but some guests reported awkward layouts (TV in wardrobe, WC door/lock issues), wear in certain rooms and smaller-than-expected rooms for others.
Amenities
8.6
Good overall amenities (pool, rooftop, garden) but recurring issue: pool frequently not heated and often shaded, and suggestions for a jacuzzi for cooler months — amenities exist and are attractive but have notable limitations.
Value for Money
6.5
Several guests found the hotel pricey for what is offered (extra €40/night for dogs repeatedly called excessive, parking issues, some rooms showing wear) — value is a clear concern for multiple reviewers.
Food and Beverage
9.1
Breakfast buffet is repeatedly praised as lovely and varied, but there are consistent complaints about coffee quality and breakfast organisation/availability of tables and cutlery at busy times.
Overall Experience
10
Overall positive sentiment: guests highlight beautiful rooms, attentive staff, good breakfast and location; however, persistent negatives (pool temperature, occasional cleanliness/layout issues, value concerns) temper perfection but do not fully outweigh the positives in the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Luxurious Accommodation with Stunning Pool Views

Top-Notch Amenities: Enjoy the outdoor swimming pool, fitness centre, and garden, along with a terrace and bar access.

Delightful Dining Options: Indulge in a buffet breakfast and savor Mediterranean and Spanish cuisine at the on-site restaurant, with special dietary requests catered to.

Convenient Location: Close to Mal Pas Beach and popular attractions like Levante Beach, this 4-star hotel offers comfort and style in Benidorm.

Book your stay at Mercure Benidorm now to experience a perfect blend of relaxation and luxury.

Important information:

Heated Pool in October and March (subject to meteorological changes).

When booking for 7 or more rooms, different policies and additional supplements may apply.

Please note that pets are only allowed in the following room types: Standard, Privilege and Deluxe rooms on the 3rd floor.

Credit card required as a guarantee for the room.

Please note that pets are not allowed in the following room types: Open Sky and Duplex.

Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.

Please note that a maximum of 2 pets is allowed per room.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALC

Location

Guest Reviews

8.9
Based on 6068 reviews
Cleanliness: 8.2
Service: 10
Location: 10
Room Quality: 8.8
Amenities: 8.6
Value for Money: 6.5
Food and Beverage: 9.1
Overall Experience: 10
P
Piňera Sanchez • couple • es
8
Pros:

La piscina

Cons:

La cena

2026-10-31 • via Nuitee
G
Girard • couple • fr
8
Pros:

L emplacement, le personnel ,les repas

Cons:

La piscine non chauffée alors que décrite comme chauffée, pas de pression d eau a la douche..... Domage

2026-10-31 • via Nuitee
H
Herman • couple • se
9
2026-10-30 • via Nuitee
F
Florence • couple • fr
9
Belle hâte mais chère si vous avez un Chien
Pros:

La chambre belle bien aménagée
Le jardin
Le petit déjeuner
Le personnel tres gentil

Cons:

Le prix pour le chien 40€ !! C’est vraiment très chère et d’habitude on est plutôt entre 10/15€
Le café du petit déjeuner était franchement moyen ( soit 2cl de café type expresso ou un americano type lavasse) et c’est surprenant dans un hôtel de cette classe alors que le petit déjeuner lui même était superbe

2026-10-30 • via Nuitee
M
Maria • extended_group • gb
10
Definately stay again
Pros:

Location, staff and the rooms were beautiful and comfortable

Cons:

Pool was in shade all day

2026-10-30 • via Nuitee
E
Ethan • solo_traveller • gb
8
Clean well maintained luxury hotel
Pros:

Spacious clean room. Lovely buffet breakfast, great staff with welcoming drink. Definitely would stay again.

Cons:

Only downfall is the pool is not heated and the sun doesn’t really hit the pool to heat it up (this was late October possibly different in summer) also could possibly do with a jacuzzi for the colder months.

2026-10-27 • via Nuitee
I
Isabel • couple • es
7
Bastante caro para lo que ofrece
Pros:

Nos recibió y despidió Michel, un recepcionista estupendo!

Cons:

El hotel es muy bonito pero las habitaciones están algo desgastadas y muy caras para lo que ofrecen. Almohadas muy incómodas. La ducha olía en exceso a humedad y se abre al lado contrario de lo que debiera, dejando los albornoces detrás de la puerta, por lo que has de salir por completo de la ducha para coger el albornoz, mojando el suelo totalmente. Televisión dentro de un armario muy bonito pero está ladeada, enfocando más hacia el wc que hacia la cama. Estábamos en la habitación 618. No sabemos si todas estarán distribuidas de esta manera. El hotel no tiene parking propio y con el que tienen consorcio es regulero. El desayuno muy bueno pero muy pocas mesas para atender a todos los clientes

2026-10-26 • via Nuitee
D
Daan • couple • nl
8
Pros:

Mooi hotel
Lekker ontbijt

Cons:

Overnachten met hond komt er € 40,- per nacht bij
Vond dit een beetje aan de prijzige kant

2026-10-25 • via Nuitee
L
Luke • couple • gb
5
Nothing special, disappointed at pool and breakfast which were expected perks. Could easily stay in a better hotel for l
Pros:

The bed is comfortable, and that is pretty much all that is a true positive. The location is within walking distance to the beach.

Cons:

The room was much smaller than expected and toilet has no lock and gaps around the door. It says ‘terrace’ but it’s just a balcony. The air con wasn’t working on arrival and the reception didn’t update when it was fixed so we were left waiting in the room for a technician not knowing it was fixed remotely. The pool was not heated and freezing cold so couldn’t be used. Breakfast was a free for all to find a table, and when we did there was no cutlery and it hadn’t been cleaned. The next day at breakfast there were again no tables but people just being let in and walking around aimlessly.
Not great for a relaxing stay, could easily find a cheaper hotel in an even better location, with no pool as this was not usable.

2026-10-24 • via Nuitee
M
Maria • couple • es
10
2026-10-22 • via Nuitee
S
Samuel • solo_traveller • gb
8
2026-10-22 • via Nuitee
S
Samuel • extended_group • gb
9
2026-10-22 • via Nuitee
G
Grant Evatt • solo_traveller • gb
10
2026-10-18 • via Nuitee
N
Nicole • couple • de
5
Hotel in die Jahre gekommen
Pros:

Die Dachterasse Zimmer 902
Das Bad

Cons:

Sauberkeit
Die Polster der Liegen waren stark verschmutzt .
Die WC Tür konnte nicht geschlossen werden. Die WC Spülung lief ständig durch. Kaffee gab es Morgen aus Pappbechern. Die Orga eine Katastrophe

2026-10-18 • via Nuitee
S
Steve • couple • gb
6
2026-10-18 • via Nuitee
P
Peter • couple • gb
9
2026-10-18 • via Nuitee
L
LAURA • couple • es
10
2026-10-17 • via Nuitee
A
Asier • solo_traveller • es
7
2026-10-16 • via Nuitee
T
Theresia • couple • ch
8
2026-10-15 • via Nuitee
Y
Yana • solo_traveller • de
1
Ужас
Cons:

Это самое удачное место в котором мне пришлось побывать
1)уборка номера отвратительная ,кружки грязные ,они меняли грязные на грязные ,моему шоку нет придела
2)после их уборки носки настолько черные были ,я их выкинула
3)еда все жирное залитое маслом (не оплачиваете ужин,он омерзителен )уезжала в больницу с болями
4)на ресепшен девушка никак не помогла связаться с клиникой
5)я много где была по миру но это самое максимально странное место и грязное

2026-10-15 • via Nuitee