Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Room service
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
Overpriced

Categories

Cleanliness
7.85
Unclean, smell of staleness in the property.
Service
9.85
The staff were friendly and helpful.
Location
9.85
Great location close to local amenities and attractions.
Room Quality
8.35
Rooms were clean, but very dated and small for family use.
Amenities
7.85
Kitchenette lacked cooking facilities and the bathroom had damp issues.
Value for Money
7.35
Overpriced for the facilities and overall experience.
Food and Beverage
9.35
None specifically mentioned.
Overall Experience
8.35
Mixed experience; some positives but many negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:39

Property Description

Mountain Views and Glacier Sightings
Experience stunning views of snow-capped mountains and the Croz Glacier right from the Terrace grounds and select rooms.

Variety of Accommodation Options
Choose from comfortable studio rooms or fully equipped self-contained apartments, all featuring modern amenities like electric blankets, flat-screen TVs, and en suite bathrooms. Some rooms even boast spa baths and kitchen facilities for added convenience.

Convenient Facilities and Activities
Enjoy free unlimited WiFi, onsite parking, shared laundry, and BBQ facilities. Let the tour desk assist in organizing exciting activities such as hikes, kayaking, glacier walks, and more.

Ready to immerse yourself in nature and luxury? Book your stay at The Terrace now to enjoy a memorable experience in Franz Josef.

Important information:

Please note that reception hours are as follows:
Daily from 08:00 to 20:00

If you expect to arrive outside reception opening hours, please inform the property in advance, using the contact details found on the booking confirmation.

Please note there is limited mobile phone coverage on the West Coast.

Please note that The Terrace does not accept payments with American Express and Diners Club credit cards.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: HKK

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for NZD 25 per person per night when using an available cot.
    Children up to and including 17 years old stay for NZD 25 per person per night when using an existing bed.
    People 2 years old and over stay for NZD 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1068 reviews
Cleanliness: 7.85
Service: 9.85
Location: 9.85
Room Quality: 8.35
Amenities: 7.85
Value for Money: 7.35
Food and Beverage: 9.35
Overall Experience: 8.35
M
Michal • couple • il
10
היה מצויין, המחיר קצת גבוה יחסית למקום לא חדש
Pros:

מיקום מצויין, חדר מרווח

2026-01-30 • via Nuitee
S
Sumit • family_with_children • au
5
2026-01-28 • via Nuitee
J
Julie • couple • au
10
Fabulous location, friendly helpful staff and comfortable, spacious accomodation.
Pros:

Easy check in, helpful service. Spacious unit with great bathroom-spa bath. Great location, easy walk to centre and sights with great views.

2026-01-27 • via Nuitee
F
Frank • couple • de
5
2026-01-26 • via Nuitee
A
Ambra • couple • it
8
Soggiorno gradevole ma troppo alto il prezzo
Pros:

Comodità e posizione

Cons:

Un po squallida la struttura

2026-01-26 • via Nuitee
N
Natalie • couple • au
9
Close to FJ village
Pros:

Huge room with wonderful beds, large bathroom with great shower. Kitchen really useful in unit. Available laundry with machines , clothes lines and a bbq and outdoor setting for use. 3 min walk into town with restaurants and grocery shop.
Staff were so helpful and kind.
Car park out front of room. Ground floor rooms. The Terrace tries hard with eco friendly rubbish management. 👏
Quiet street.

Cons:

The room we had is possibly a bit dark but fine with lights on and doors open. Not a deal breaker for us

2026-01-26 • via Nuitee
P
Paresh • family_with_children • au
7
Convenient Location
Pros:

Great location close to all amenities.

Cons:

Kitchen a little small and could do with an upgrade.

2026-01-24 • via Nuitee
R
Rusty • couple • us
6
2026-01-24 • via Nuitee
S
Shilpi • extended_group • au
7
2026-01-23 • via Nuitee
B
Brit • couple • de
8
2026-01-23 • via Nuitee
G
Göran • family_with_children • se
8
2026-01-21 • via Nuitee
P
Patricia • couple • au
10
Great location, spacious rooms , great shower and comfortable bed.
Pros:

Great size rooms and excellent location

Cons:

Nothing I didn’t like

2026-01-19 • via Nuitee
S
stephanie • extended_group • nc
7
Pros:

La localisation est parfaite, en plein centre ville.

Cons:

Il manquait une chaise, des couverts et pas de cafetière. Après négociation ,nous avons obtenu 1 fourchette ....
La cuisine est équipée sommairement.

2026-01-19 • via Nuitee
K
Kenp • couple • nz
10
2026-01-15 • via Nuitee
P
PUI SIN • solo_traveller • hk
5
2026-01-15 • via Nuitee
M
Martin • couple • de
10
zentral, ruhig, sehr gute austattung
Pros:

Lage zum Dorf, sehr gute Heizung Restaurant um die Ecke

Cons:

alles gut

2026-01-13 • via Nuitee
D
David • couple • gb
10
Nice, spacious, well located accommodation
Pros:

Spacious, clean and tidy, well equipped and well located with very nice staff

Cons:

Nothing

2026-01-11 • via Nuitee
B
Bret • couple • au
8
2026-01-11 • via Nuitee
T
Terry • couple • gb
9
A little expensive for the facilities
Pros:

Great basic accommodation, perfect for trips to the glacier

Cons:

Clean, friendly staff and 2 minutes from town

2026-01-11 • via Nuitee
J
Joshua • couple • gb
5
Dark ans dreary. Wouldn’t recommend if want comfortable stay. Spendy for what you get. One night max for glaciers
Pros:

Location good to local amenities and the glacier hikes. That’s about it.

Cons:

Unclean, smell of staleness in the property. Needs refurb big time.
No sink in kitchenette- need to use bathroom sink to wash dishes etc which causes clog in bathroom sink which isn’t ideal.
“Kitchenette” tiny and has no hob just microwave so eating in isn’t really viable.

2026-01-10 • via Nuitee