Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Room service
Family rooms
BBQ facilities
Luggage storage
Express check-in/check-out
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
Overpriced

Categories

Cleanliness
7.85
Unclean, smell of staleness in the property.
Service
9.85
The staff were friendly and helpful.
Location
9.85
Great location close to local amenities and attractions.
Room Quality
8.35
Rooms were clean, but very dated and small for family use.
Amenities
7.85
Kitchenette lacked cooking facilities and the bathroom had damp issues.
Value for Money
7.35
Overpriced for the facilities and overall experience.
Food and Beverage
9.35
None specifically mentioned.
Overall Experience
8.35
Mixed experience; some positives but many negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:39

Property Description

Mountain Views and Glacier Sightings
Experience stunning views of snow-capped mountains and the Croz Glacier right from the Terrace grounds and select rooms.

Variety of Accommodation Options
Choose from comfortable studio rooms or fully equipped self-contained apartments, all featuring modern amenities like electric blankets, flat-screen TVs, and en suite bathrooms. Some rooms even boast spa baths and kitchen facilities for added convenience.

Convenient Facilities and Activities
Enjoy free unlimited WiFi, onsite parking, shared laundry, and BBQ facilities. Let the tour desk assist in organizing exciting activities such as hikes, kayaking, glacier walks, and more.

Ready to immerse yourself in nature and luxury? Book your stay at The Terrace now to enjoy a memorable experience in Franz Josef.

Important information:

Please note that reception hours are as follows:
Daily from 08:00 to 20:00

If you expect to arrive outside reception opening hours, please inform the property in advance, using the contact details found on the booking confirmation.

Please note there is limited mobile phone coverage on the West Coast.

Please note that The Terrace does not accept payments with American Express and Diners Club credit cards.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: HKK

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for NZD 25 per person per night when using an available cot.
    Children up to and including 17 years old stay for NZD 25 per person per night when using an existing bed.
    People 2 years old and over stay for NZD 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1112 reviews
Cleanliness: 7.85
Service: 9.85
Location: 9.85
Room Quality: 8.35
Amenities: 7.85
Value for Money: 7.35
Food and Beverage: 9.35
Overall Experience: 8.35
F
Faimun • couple • au
10
2026-05-14 • via Nuitee
D
Daniel • couple • ca
8
Great Hotel in a Great town
Pros:

The individual log cabins are one of a kind and have been updated. The location near along the West Coast and the trails is perfect. I hope to return.

Cons:

Nothing

2026-05-09 • via Nuitee
S
Sandra L M F • couple • br
10
EXCEPTIONAL HOTEL AND LOCATION!
Pros:

We stayed at the "ONE-BEDROOM APARTMENT WITH KITCHEN AND SPA BATH," which is very large and comfortable, with a pleasant living room, a small kitchen, and a table with chairs. It has all the necessary comforts for both summer and winter. The service is simple but friendly. It is very well located, just one block from the main street, where you'll find several bars, restaurants, and tourist agencies. This location makes it very quiet, which is great for a peaceful night.

Cons:

Nothing.

2026-05-03 • via Nuitee
B
bappaditya saha • solo_traveller • in
8
2026-05-03 • via Nuitee
P
Peter • couple • au
10
Will definitely stay again
Pros:

Good sized room and clean and walking distance to everything

Cons:

Not to dislike

2026-04-30 • via Nuitee
M
Matthew • extended_group • nz
7
2026-04-29 • via Nuitee
T
Tim • solo_traveller • us
1
Cons:

Room filthy, staff unhelpful, internet and wifi not working, TV remote functions missing.

2026-04-24 • via Nuitee
M
Mukesh • extended_group • us
9
Great location. Comfortable rooms.
2026-04-20 • via Nuitee
M
Michael • solo_traveller • us
8
2026-04-20 • via Nuitee
P
peter • solo_traveller • au
8
Comfortable room in good location
Pros:

Good location, clean and comfortable

Cons:

Bathroom was a little cold

2026-04-19 • via Nuitee
E
Elizabeth • family_with_children • nz
9
Good location in heart of the town
Pros:

Perfect location

Cons:

None

2026-04-17 • via Nuitee
M
Michel • solo_traveller • fr
9
Pros:

Le calme et l'emplacement

2026-04-16 • via Nuitee
D
Derek Chapman • couple • gb
9
Very well suited for our two nights to enjoy our Helicopter flight and would stay here again!
Pros:

Perfectly located for Franz Josef Glacier Helicopter F;ight, as well as Bars, Restaurants and local walks.

Cons:

Nothing

2026-04-13 • via Nuitee
M
Mark • solo_traveller • au
9
Pros:

Location was great, the staff were very friendly and helpfull and the 2 bedroom unit was fantastic!!

2026-04-11 • via Nuitee
T
Timothy • family_with_children • gb
9
Pros:

Nice apartment in excellent location.

Cons:

I expected a sofa bed for third person in lounge and in fact there were three beds in the bedroom. This didn't work well for our party. Perhaps I misread details before booking???

2026-04-09 • via Nuitee
E
Estelle • family_with_children • au
9
Enjoyed our stay
Pros:

Very warm and friendly welcome at reception. Location is fantastic. Quiet at night. Nice bathroom.

Cons:

The electric blanket could really be felt under the sheet, bit uncomfortable.

2026-04-09 • via Nuitee
R
Rajesh • extended_group • in
8
2026-04-09 • via Nuitee
D
Deirdre • couple • ie
10
Pros:

Excellent location and the room was very comfortable. Really enjoyed drinking a cup of tea and admiring the view of the glacier!

2026-04-08 • via Nuitee
J
Justine • extended_group • au
10
Pros:

Great location. Perfect overnight stay. Room was clean and spacious and the beds were so comfortable!!! Had the best nights sleep. Cannot fault The Terrace.

Cons:

Nothing, it was perfect

2026-04-06 • via Nuitee
C
Carlos • extended_group • us
10
A great place for its location and value
Pros:

Very quiet and comfortable

Cons:

I did not dislike anything. Great place

2026-04-06 • via Nuitee