Aloft by Marriott Tulsa

I generally don't write negative reviews, but this was one of the worst experiences I've had and at $185/night, I'd advise against it. To start - the location's described as downtown, but it's in more of an office park and you must drive everywhere. You can walk to Dave and Buster's, but that's about it. The hotel itself was run down and not clean. The pool was closed and I was travelling with my child. The hotel was under construction - as in the wing adjacent to my room - but not secured. The sliding bathroom door wouldn't close and provided a 2 inch gap you could see through and did not lock. The towel hooks and toilet paper holder were hanging off the walls. I booked this through a third party and upgraded to include breakfast, but this apparently is not an option at this hotel. And to top it off, the A/C in the room stopped working and we had to switch rooms mid-stay, and rather than being upgraded, our bathroom was half the size as our previous room. We were only there for one night - all of this in less than 24 hours. When I brought this to the hotel's attention, they said there was nothing they could do because it was booked through someone else. I tried to call Marriott and was disconnected, but they essentially said that I needed to call said third party, and although they took my contact information, no one returned my call. I contacted said third party and they offered me a "courtesy" discount of 20%, due to the lack of breakfast - which roughly covered the breakfast upcharge, but not any of the inconvenience. It appears there is nothing more to be done about it, but I'm not happy, so here I am.

Nikki at front desk was very welcoming.

Very quite, walls aren’t to thin you don’t hear the traffic in the hallways or the loudness in the lobby and we stayed on the second floor right right above the lobby. Check in was quick and easy.

The staff was very helpful @ check-in finding our apparently lost reservation (was told booking didn't have it under a name - just null, but he found it by looking for the credit card #). The lady at checkout was very polite.

The hotel was clean, bar and lobby were quiet and accessible. Parking was easy and plenty.

Every was good

Staff was very helpful and friendly.

All staff were super friendly.

Nothing

I stayed here the night prior to a wedding. I had a spray tan, which ended up getting on one regular towel and one face towel. They charged me $50 for damaged towels. I’ve called multiple times because it’s hard for me to believe it cost them $50 to replace these towels. They said they’re trying to wash them and will let me know if it comes out. I doubt they will, because they’ve told me multiple times the owner, Navin, will call me back… well this is now happened three times. I am loyal to Marriott because of the service, but this is ridiculous. Horrible customer service and no willingness to help. I’d understand maybe $10 for the towels…. Very frustrating.

Staff was great room was nice. Snacks were way to expensive. Location perfect for event at Civic center or bok.