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Facilities
Property facilities
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Wheelchair accessible
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Japanese garden
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Secured parking
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Vegetarian menu options available
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Historical Charm and Modern Comfort
Step into The Urban Hotel, a blend of elegance and modernity within a historic mansion once owned by Monsieur Pouillet, a former spinner in the thriving weaving industry of Lille.
Convenient Location and Transportation
Situated just a stone's throw away from the city center, the Grand Palais, and Old Lille, our hotel offers free parking and easy access to public transportation, making exploring the city a breeze.
Luxurious Rooms and Culinary Delights
Indulge in our newly renovated rooms, combining sleek design with top-notch amenities. Treat yourself to a delectable breakfast featuring local delicacies and savor creative cuisine at the Rococo Restaurant crafted by Chef Jean-François.
Experience the perfect blend of history and modernity at The Urban Hotel - book now for an unforgettable stay.
Guests are required to check-in before 23:00. Please note that the room is not guaranteed after this time. If you cannot change your arrival time, please contact the hotel before 23:00 local time.
Please note that access to the hot tub is at an extra charge.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not possible).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an existing bed.
Children up to and including 15 years old stay for € 10 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
L'accueil
La literie
L'emplacement
Problèmes avec la climatisation
Het was een mooi hotel, prima kamer voor het slapen. Rustige buurt
De kamer was niet helemaal schoon, rare geur hing er in de kamer. En is wel een stuk lopen van het centrum.
literie tres confortable , terrasse agréable , petit déjeuner correct
Nice clean and spacious.
Le personnel répond à toutes nos interrogations et montre de la souplesse .
La chambre était propre et au calme.
It was convenient for where I needed to be the next day
Food at dinner was mediocre and service was poor
Mooie locatie in rustige buurt (weekend), grote kamer, prima bedden, lekker ontbijt. Laatste parkeerplek op de binnenplaats gekregen. In 25 minuten wandelen bij centrum. Aardige en behulpzame medewerkers.
Net als in veel modern ingerichte hotels, beperkte hang- en bergruimte voor kleding en weinig handdoekhaakjes.
Room and bathroom were spacious, but this was because for some reason we were put in a disabled room, hence the space, not sure what a normal one would be like. Bed was large, comfortable and the bedlinen was cotton. Air conditioning in room centrally controlled. Water was always hot and there was good shower pressure. There was a coffee machine and bottles of water provided (when they remembered). There was a safe, although this was too small to store iPads. The staff were friendly and helpful. Car parking was free and secure, and best feature of the hotel. 5 minute walk to Metro and just 3 stops to town centre. 15 minute walk in other direction to Porte du Paris and the Town Hall. A further 15 minute walk to the Grand Place. Breakfast was good for a 3 star hotel, but depending on staff member on duty, not replenished quickly enough, very small breakfast room meant you were always getting in somebody's way when trying to get food!
Hotel is in a very scruffy depressing location, so not nice walking around. The building is an old mansion which has been turned into a hotel. It is very weird, especially the reception area. Some renovation has been done well, other areas are a bit strange. Some nice features have been retained, especially the restaurant area. From reception, we had to walk through the restaurant with our cases etc. to get to our room which was strange! No problem with the staff just not enough of them to cope. Housekeeping very erratic, rooms not serviced until 3/4 in the afternoon because of lack of staff. Not always serviced properly, had to ask for clean glasses, toilet rolls etc. as they were not replenished. No kettle for making tea, did ask for one, but they only have two and they were both out! Very limited hanging space, just 7 hangers, no other storage, drawers etc, so it was living out of a suitcase. Overall it did a job for us but we were not impressed and would not return. The car park was a major bonus!
Secure parking
Steps going to reception area. Difficult for elderly people with suicases
de kamer was uitstekend
ontbijt is beperkt maar zeker acceptabel
La terrasse
Taille de la chambre en dessous de 9m2 et indisponibilité du parking avec pour conséquence fracturation du véhicule et aucun accompagnement de l'hôtel
Proche du métro et du zénith .
Chambre assez grande et au calme
Ras
Propreté
Chambre petite
good location, clean room
would be good to have blackout curtains or blinds!
Très bel hôtel, ancienne tisserie
Les crottes d'oiseaux sur la voiture
Room good. Generally accessible but lift to breakfast room very small. Breakfast fairly simple
Small lift, location not brilliant
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