Best Western Urban Hotel

Hotels
•
Best Western
7.9 (1872 reviews)
48 bis rue de Valenciennes , Lille , fr

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location near metro
Historical building with interesting decor
Decent breakfast
Cons:
Cleanliness issues in rooms and bathrooms
Tiny room sizes, uncomfortable to navigate
Odors in the room
Poor parking situation

Categories

Cleanliness
6.18
Multiple reviews highlighted issues with mold, odors, and general uncleanliness.
Service
9.15
Many guests mentioned friendly and helpful staff.
Location
8.69
Proximity to public transport was noted positively.
Room Quality
6.14
Rooms were described as tiny and had issues like peeling paint and odors.
Amenities
8.17
Facilities such as parking and breakfast were generally mentioned positively.
Value for Money
8.13
Some felt the price was not justified considering the quality.
Food and Beverage
8.18
Breakfast was appreciated but had instances of poor service.
Overall Experience
8.55
Despite issues, certain aspects were enjoyable for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:02

Property Description

Historical Charm and Modern Comfort
Step into The Urban Hotel, a blend of elegance and modernity within a historic mansion once owned by Monsieur Pouillet, a former spinner in the thriving weaving industry of Lille.

Convenient Location and Transportation
Situated just a stone's throw away from the city center, the Grand Palais, and Old Lille, our hotel offers free parking and easy access to public transportation, making exploring the city a breeze.

Luxurious Rooms and Culinary Delights
Indulge in our newly renovated rooms, combining sleek design with top-notch amenities. Treat yourself to a delectable breakfast featuring local delicacies and savor creative cuisine at the Rococo Restaurant crafted by Chef Jean-François.

Experience the perfect blend of history and modernity at The Urban Hotel - book now for an unforgettable stay.

Important information:

Guests are required to check-in before 23:00. Please note that the room is not guaranteed after this time. If you cannot change your arrival time, please contact the hotel before 23:00 local time.

Please note that access to the hot tub is at an extra charge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for € 10 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 1872 reviews
Cleanliness: 6.18
Service: 9.15
Location: 8.69
Room Quality: 6.14
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 8.18
Overall Experience: 8.55
B
Birgit • couple • nl
9
Heerlijk verbleven in Lille!
Pros:

Heel vriendelijk personeel en een prachtige uitstraling.

Cons:

Het hotel ligt wat uit het centrum, het is even een stukje lopen maar wel goed te doen.

2026-05-23 • via Nuitee
M
Manoel • solo_traveller • de
8
2026-05-21 • via Nuitee
A
Antony • solo_traveller • gb
8
Perfect for our purposes - short stopover on route through Europe
Pros:

Lovely hotel with nice rooms, decor. Decent free and secure parking available but looks like this could easily be oversubscribed at busy times. Staff very helpful and knowledgeable

Cons:

Initial access and checkin was tricky as it's located on a narrow residential street with limited signage to direct to the main gates for the car park and pedestrian entrances. However, once we found the intercom to contact reception all was good

2026-05-21 • via Nuitee
L
leo • couple • be
6
2026-05-20 • via Nuitee
M
michel • solo_traveller • fr
10
2026-05-19 • via Nuitee
J
Jutta • couple • de
7
Ein Hotel um Lille an einem Tag kennenzulernen.
Pros:

Ein Hotel um Lille an einem Tag kennenzulernen mit gesichertem Parkplatz in guter Lage zur Innenstadt. Das Frühstück im Preis-Leistung sehr gut.

Cons:

Das Zimmer und das Bad war sehr klein und sehr hellhörig bei jedem Schritt.

2026-05-19 • via Nuitee
C
Celine • solo_traveller • fr
10
Séjour agréable à Lille
Pros:

Accueil sympathique. Personnel à l'écoute.
Literie de qualité.
Petit déjeuner varié

2026-05-18 • via Nuitee
F
Femke • extended_group • nl
9
2026-05-18 • via Nuitee
C
Christophe • couple • fr
8
Satisfaits
Pros:

Le style

Cons:

Le quartier

2026-05-18 • via Nuitee
F
Franck • couple • be
7
Hôtel pas très loin du centre
Pros:

Un petit déjeuner assez varié
La chambre était bien propre

Cons:

La chambre était assez petite, et la salle de bain besoin d’être rénovée.
Dommage que le parking privé est très limité, on a du se garer dans la rue de l’hôtel et on a eu la mauvaise surprise d’avoir une vitre cassée 😡

2026-05-17 • via Nuitee
A
Adama • solo_traveller • fr
8
2026-05-17 • via Nuitee
M
Mickael • couple • fr
6
Séjour moyen.
Pros:

Ensemble moyen.

Cons:

Chambre très petite avec odeurs d’humidité. Le lit était peu confortable. Le ménage n’était pas fait correctement.

2026-05-17 • via Nuitee
J
Joao • family_with_children • be
6
Pros:

Bon Pétit dejeneur.
Parking gratuit.

Cons:

Chambre petite

2026-05-16 • via Nuitee
M
Margit • solo_traveller • de
9
2026-05-15 • via Nuitee
N
Neuville • solo_traveller • be
8
2026-05-14 • via Nuitee
C
Cor • couple • nl
7
Verassend
Pros:

Personeel

Cons:

Toiletten was erg krap

2026-05-12 • via Nuitee
J
Johannes Christian • solo_traveller • be
9
2026-05-12 • via Nuitee
M
Melinda • couple • hu
8
2026-05-11 • via Nuitee
V
Virginie • couple • fr
9
Pros:

Établissement propre et le personnel accueillant

2026-05-10 • via Nuitee
M
Marie • couple • fr
9
Pros:

Bâtiment magnifique, chambre confortable

2026-05-10 • via Nuitee