Best Western Urban Hotel

Hotels
•
Best Western
7.9 (1785 reviews)
48 bis rue de Valenciennes , Lille , fr

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location near metro
Historical building with interesting decor
Decent breakfast
Cons:
Cleanliness issues in rooms and bathrooms
Tiny room sizes, uncomfortable to navigate
Odors in the room
Poor parking situation

Categories

Cleanliness
6.18
Multiple reviews highlighted issues with mold, odors, and general uncleanliness.
Service
9.15
Many guests mentioned friendly and helpful staff.
Location
8.69
Proximity to public transport was noted positively.
Room Quality
6.14
Rooms were described as tiny and had issues like peeling paint and odors.
Amenities
8.17
Facilities such as parking and breakfast were generally mentioned positively.
Value for Money
8.13
Some felt the price was not justified considering the quality.
Food and Beverage
8.18
Breakfast was appreciated but had instances of poor service.
Overall Experience
8.55
Despite issues, certain aspects were enjoyable for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:02

Property Description

Historical Charm and Modern Comfort
Step into The Urban Hotel, a blend of elegance and modernity within a historic mansion once owned by Monsieur Pouillet, a former spinner in the thriving weaving industry of Lille.

Convenient Location and Transportation
Situated just a stone's throw away from the city center, the Grand Palais, and Old Lille, our hotel offers free parking and easy access to public transportation, making exploring the city a breeze.

Luxurious Rooms and Culinary Delights
Indulge in our newly renovated rooms, combining sleek design with top-notch amenities. Treat yourself to a delectable breakfast featuring local delicacies and savor creative cuisine at the Rococo Restaurant crafted by Chef Jean-François.

Experience the perfect blend of history and modernity at The Urban Hotel - book now for an unforgettable stay.

Important information:

Guests are required to check-in before 23:00. Please note that the room is not guaranteed after this time. If you cannot change your arrival time, please contact the hotel before 23:00 local time.

Please note that access to the hot tub is at an extra charge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for € 10 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 1785 reviews
Cleanliness: 6.18
Service: 9.15
Location: 8.69
Room Quality: 6.14
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 8.18
Overall Experience: 8.55
U
UkuAndy • solo_traveller • de
10
2026-04-18 • via Nuitee
U
UkuAndy • solo_traveller • de
10
2026-04-18 • via Nuitee
A
ANNE SOPHIE • couple • fr
10
2026-04-17 • via Nuitee
A
Aleksander • solo_traveller • pl
5
Pros:

Free parking, locked, pleasant Staff

Cons:

Small room at 3rd floor, 10 m2 with bathroom, very noisy wooden floor, unfortunately could not sleep half of the night due to constantly walking neighbour, squeaking/creaking floor

2026-04-16 • via Nuitee
P
Polina • couple • fr
8
Pros:

Everything was clean and comfortable!

Cons:

It was quite loud at night, you can hear the neighbors and noises outside. And it was more expensive to book through booking compared to our friends who booked on the website

2026-04-16 • via Nuitee
G
Guillaume • couple • be
7
2026-04-15 • via Nuitee
C
CHRISTOPHE • solo_traveller • fr
9
Pros:

Le parking privé, la propreté de la chambre ainsi que l ́emplacement au calme de l ́établissement.

Cons:

La chambre pas très grande .

2026-04-15 • via Nuitee
I
isabelle • solo_traveller • fr
2
Pros:

Parking gratuit

Cons:

Rideaux déglingués, drap déchiré, mauvaise odeur dans la chambre ( moquette et/ ou égouts), bruits de la salle de restaurant et de l'entrée de l'hotel( pas d'insonorisation) , évacuation de l'eau de la douche très lente. Étonnement de l'employé à l'accueil.

2026-04-14 • via Nuitee
T
Tanja • couple • de
6
Solide Unterkunft
Pros:

Schickes altes Gebäude, Supermarkt und Metro fußläufig erreichbar, nettes Café gegenüber, etwas abseits vom Trubel der Innenstadt, Checkout bis 12, freundliches Personal.

Cons:

Beengtes Zimmer und Badezimmer, abends recht laut, Frühstücksraum im Keller, keine veganen Frühstücksalternativen.

2026-04-14 • via Nuitee
M
Macarie • couple • ro
8
2026-04-14 • via Nuitee
N
Nathalie • family_with_children • fr
8
2026-04-13 • via Nuitee
D
Danny • solo_traveller • gb
8
Pros:

Very polite staff and clean rooms

Cons:

Nothing

2026-04-13 • via Nuitee
S
Sebastiaan • extended_group • nl
8
Prima hotel voor een leuk verblijf in Lille
Pros:

Prima locatie om de stad te bezoeken.

Cons:

De ontbijtruimte is te klein en personele ondersteuning tijdens het ontbijt is te laag (slechts één dame die alles in haar eentje moet organiseren).

2026-04-12 • via Nuitee
N
Nathalie • family_with_children • fr
8
J'y reviendrai et je recommande
Pros:

Belles chambres spacieuses, bon petit déjeuner. Très bon accueil, espace extérieur cosy.

Cons:

Dommage que le petit déjeuner ne soit pas au RDC.

2026-04-11 • via Nuitee
A
Alexandra • family_with_children • fr
5
Effort à faire au niveau de la propreté et chambra à rafraichir
Pros:

L'accueil en arrivant à l'hôtel.

Cons:

Lit peu confortable, salle de bain vétuste et la propreté laisse à désirer.

2026-04-08 • via Nuitee
D
Daniel • solo_traveller • lu
8
2026-04-06 • via Nuitee
S
Samir • solo_traveller • fr
10
Pros:

Établissement propre un bon emplacement et bon rapport qualité prix

2026-04-06 • via Nuitee
W
Willem • couple • nl
7
matig, goed ontbijt
Pros:

bed

Cons:

herrie van anderen en de temperatuurregeling die permanent op 21 graden stond

2026-04-05 • via Nuitee
M
Marie • solo_traveller • fr
7
2026-04-05 • via Nuitee
P
Pascal • couple • fr
8
Pros:

Le parking

2026-04-03 • via Nuitee