Best Western Urban Hotel

Hotels
•
Best Western
7.9 (1785 reviews)
48 bis rue de Valenciennes , Lille , fr

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location near metro
Historical building with interesting decor
Decent breakfast
Cons:
Cleanliness issues in rooms and bathrooms
Tiny room sizes, uncomfortable to navigate
Odors in the room
Poor parking situation

Categories

Cleanliness
6.18
Multiple reviews highlighted issues with mold, odors, and general uncleanliness.
Service
9.15
Many guests mentioned friendly and helpful staff.
Location
8.69
Proximity to public transport was noted positively.
Room Quality
6.14
Rooms were described as tiny and had issues like peeling paint and odors.
Amenities
8.17
Facilities such as parking and breakfast were generally mentioned positively.
Value for Money
8.13
Some felt the price was not justified considering the quality.
Food and Beverage
8.18
Breakfast was appreciated but had instances of poor service.
Overall Experience
8.55
Despite issues, certain aspects were enjoyable for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:02

Property Description

Historical Charm and Modern Comfort
Step into The Urban Hotel, a blend of elegance and modernity within a historic mansion once owned by Monsieur Pouillet, a former spinner in the thriving weaving industry of Lille.

Convenient Location and Transportation
Situated just a stone's throw away from the city center, the Grand Palais, and Old Lille, our hotel offers free parking and easy access to public transportation, making exploring the city a breeze.

Luxurious Rooms and Culinary Delights
Indulge in our newly renovated rooms, combining sleek design with top-notch amenities. Treat yourself to a delectable breakfast featuring local delicacies and savor creative cuisine at the Rococo Restaurant crafted by Chef Jean-François.

Experience the perfect blend of history and modernity at The Urban Hotel - book now for an unforgettable stay.

Important information:

Guests are required to check-in before 23:00. Please note that the room is not guaranteed after this time. If you cannot change your arrival time, please contact the hotel before 23:00 local time.

Please note that access to the hot tub is at an extra charge.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LIL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for € 10 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 1785 reviews
Cleanliness: 6.18
Service: 9.15
Location: 8.69
Room Quality: 6.14
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 8.18
Overall Experience: 8.55
B
Barbara • couple • fr
8
2026-03-06 • via Nuitee
C
Christophe • solo_traveller • fr
8
Hotel génial si on mange sur place.
Pros:

Super hotel et surtout une salle de restaurant art déco magnifique!!

Cons:

La situation excentrée pour trouver un resto et le quartier peu rassurant à pied le soir.

2026-03-02 • via Nuitee
E
Elizabeth • couple • gb
7
Great stay, good location close to metro
Pros:

Breakfast was good, staff were very friendly, accessible parking

2026-03-01 • via Nuitee
M
Maurice • couple • fr
7
2026-02-28 • via Nuitee
S
sharon • couple • nl
7
Prima
Pros:

Leuk hotel. Locatie was wel een klein beetje luguber maar als je binnen zit merk je daar niks van.
De optie van parkeren is heel fijn! je auto staat veilig bij hun op het terrein.
Afstand tot het centrum is wel net iets te ver. Met de auto is het perfect te doen.
Bedden lagen lekker

Lekker ontbijt

Cons:

De badkamer rook heel erg alsof er schimmel aan het groeien was. Na het douchen sloeg het erg op je longen en kon je daar niet normaal staan. Wanneer we naar de stad gingen moest ook echt de deur en het raam ogen gezet worden.
verder

Ik begrijp nooit die kussens in een hotel. Het is is net een opgerolde handdoek waar je, je hoofd op moet leggen

2026-02-27 • via Nuitee
M
Magalie • family_with_children • fr
10
2026-02-26 • via Nuitee
H
Hervé • family_with_children • fr
7
Pros:

Le personnel

Cons:

Une mauvaise odeur du a l'écoulement dans la chambre, des joints moisis et de la moquette usée

2026-02-26 • via Nuitee
V
Vincent • family_with_children • fr
8
Pros:

Propreté

Cons:

Bruit couloir

2026-02-23 • via Nuitee
M
Mélodie • couple • fr
6
Je ne reviendrait pas, le prix ne vaut pas du tout la prestation
Pros:

Le personnel était très gentil.
L’emplacement et la possibilité de se garer.

Cons:

La chambre était minuscule.
La télévision n’avait pas Netflix
La puissance de l’eau était très faible
On entendait tout ce qui se passait dans le couloir
Le prix est très élevé par rapport à la chambre et l’équipement

2026-02-22 • via Nuitee
H
Hélène • extended_group • fr
7
2026-02-22 • via Nuitee
T
Thierry • family_with_children • fr
8
2026-02-13 • via Nuitee
J
JeanDeBhide • solo_traveller • ie
9
Worth the stay, nice location and parking
Pros:

Very nice hotel, old building but nicely decorated, beautiful floor in foyer, safe onsite and off road parking, beds very comfortable staff very friendly. I would return.

2026-02-11 • via Nuitee
A
Andreline • solo_traveller • sx
7
Je suis satisfaites
Pros:

La chambre etait très propres, les personnels très chaleureux. Je recommande vivement.

2026-02-09 • via Nuitee
T
Tangali • family_with_children • nl
10
2026-02-08 • via Nuitee
J
J. • couple • gb
5
Good for a 1 night pit-stop
Pros:

Nice breakfast, except for the coffee
Convenient walking distance into centre of Lille
Secure off-street parking

Cons:

Room facilities rather tired = shower in need of maintenance; small TV screen, limited channel list;
Milk-based coffee (from machine) at breakfast tasted odd
General permanent smell of food throughout the hotel was off-putting, but probably attributable to being an old building

2026-01-28 • via Nuitee
L
Luisa • family_with_children • de
7
2026-01-26 • via Nuitee
V
Vero18 • couple • fr
3
Nos attendons un appel de la direction
Pros:

Chambre correcte
Niux étions déjà venu

Cons:

La chambre était ouverte quand nous sommes arrivés
La fenêtre aussi
Il faisait froid
Bruit important
Nous étions au bout du couloir ? Chaufferie ou autre ?
Nous avons signalé à la réception et demander une autre chambre
L’hôtel était complet
La réception nous a précisé que la directrice était absent nuit du samedi au dimanche dernier
Elle nous a précisé que nous serions rappelé
Aucune nouvelle apparemment
Notre tel 06 85 70 02 62

2026-01-26 • via Nuitee
K
Kees • couple • nl
6
Rommelig hotel
Pros:

Vriendelijk personeel

Cons:

De ligging in een achterstandswijk en kleine rommelig ingedeelde kamer

2026-01-25 • via Nuitee
S
SARA • extended_group • it
2
Rapporto qualità prezzo pessimo, non consiglio, hotel sporco
Pros:

La struttura ha parcheggio interno, l'hotel è sporco, le camere odorano pesantemente di fognatura, colazione di pessima qualità, non c'era cibo per tutti gli ospiti, ospitalità scadente, bar della reception sporco, cupo e disordinato.

Cons:

Camere poco pulite, bagno con forte odore di fognatura, colazione di pessima qualità, accoglienza fredda, richiesta fattura non soddisfatta

2026-01-23 • via Nuitee
E
edwin • family_with_children • nl
8
Goed voor zakelijk verblijf
Pros:

Mooi en schoon hotel, eigen restaurant en bij hotel parkeren

Cons:

Omgeving is niet heel uitnodigend

2026-01-23 • via Nuitee