Portobello Resort Apartments

Hotels
8.6 (466 reviews)
2607 Gold Coast Highway , Gold Coast , au

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Garden
Hiking
See all facilities

Review Highlights

Pros:
Clean location
Friendly staff
Great value for money
Spacious apartments
Cons:
Noise from construction
Odor in stairwell
Limited kitchenware

Categories

Cleanliness
8.11
Noted for cleanliness, but issues with odor in some areas.
Service
9.08
Friendly and efficient staff, accommodating early check-ins.
Location
9.12
Top location near the beach and accessible to local attractions.
Room Quality
8.07
Spacious apartments, but some cleanliness and maintenance concerns.
Amenities
8.6
Good facilities like pool and parking; however, some lacked basic kitchen items.
Value for Money
8.56
Good value considering the size and location, despite some issues.
Food and Beverage
8.61
No food services mentioned; standard expectations for property type.
Overall Experience
8.68
Generally positive with a few drawbacks noted, overall satisfaction expressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:25

Property Description

Luxurious Self-Contained Apartments with Prime Location

Modern Amenities for Comfort and Convenience

Offering fully equipped kitchens, laundry facilities, and free Wi-Fi, Portobello Apartments ensure a comfortable stay. The private balconies and flat-screen TVs add a touch of luxury to your experience.

Relaxing Outdoor Facilities

Unwind by the heated pool or indulge in the spa pool at Portobello Resort. The barbecue area is perfect for enjoying a meal outdoors. Plus, with free on-site parking, your stay is hassle-free.

Convenient Location

Located near major attractions like Pacific Fair Shopping Centre and Jupiter's Casino, Portobello Broadbeach Apartments offer easy access to the best of the area. Don't miss the chance to experience luxury and convenience at Portobello - book your stay now!

Important information:

Please note that Portobello Resort Apartments is a 4-story building and does not have elevators.

Please note that this hotel has a strict 'No Party Policy'. Any violation of this policy will result in eviction from the property and additional cleaning fees will be charged.

Each apartment requires a guardian of legal age (18 years or older). Only guests staying in the apartments are permitted to enter after 23:00.

Please note that this property does not have any policies, procedures or resources in place to accommodate the unique needs of school graduates during the annual "Schoolies Week" period. It does not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of school graduate guests during this period.

$200 credit card pre-authorization required at check in or by phone with on-line check in.

Offer self-contained apartments with free Wi-Fi and a private balcony, Portobello Apartments are within walking distance of Pacific Fair Shopping Center, Jupiter's Casino, Gold Coast Exhibition Center and Broadbeach. Guests enjoy an outdoor pool and a heated spa.This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for AUD 45 per person per stay when using an available cot.
    Children up to and including 5 years old stay for AUD 30 per person per night when using an existing bed.
    People no matter the age stay for AUD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 466 reviews
Cleanliness: 8.11
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.61
Overall Experience: 8.68
M
Mark • solo_traveller • au
9
2026-07-01 • via Nuitee
J
Journeyman • couple • au
8
2026-06-30 • via Nuitee
V
Vanessa • family_with_children • nz
10
Excellent apartment in a great location with very helpful hosts
Pros:

Friendly and very helpful hosts.
Great location near the tram line.
Rooms suited our family perfectly.

Cons:

Nothing

2026-06-20 • via Nuitee
J
Judy • solo_traveller • au
9
Pros:

Everything was great.lovely place,lovely management. Close to everything.

Cons:

All good

2026-06-19 • via Nuitee
L
Linda • extended_group • au
7
See you next year
Pros:

Great location- close to beach, shopping, restaurants, transport.... fantastic location for the AO bowls tournament - see you next year 😀

Cons:

Probably look at a maintenance program on the upgrading of the accommodation .

2026-06-18 • via Nuitee
A
AHMAD NAZMI • couple • my
10
Great stay at great location
Pros:

Great location. Nearby Pacific Fair shopping centre and only a few minutes walk to the Mermaid Beach.

Cons:

Can be more cleaner, especially the floor. The mattress can be more comfortable especially for elderly like us.

2026-06-11 • via Nuitee
K
Korobov • couple • au
9
Spacious and comfortable
Pros:

Spacious and comfortable

2026-06-10 • via Nuitee
J
James • couple • pg
8
I was vey impressed with the rooms. The location was vey good, close to public transport system, big
Pros:

Very Good

Cons:

The key system. I would want a card system be good

2026-06-06 • via Nuitee
D
David • solo_traveller • au
9
2026-06-05 • via Nuitee
B
Breanne • couple • au
7
2026-06-03 • via Nuitee
D
Dean Robert • couple • nz
5
Cons:

do not like surcharges for not doing dishes etc

2026-06-02 • via Nuitee
H
Hutchinson • couple • au
10
2026-06-01 • via Nuitee
F
Fitzpatrick • couple • au
9
Really good, especially to jump the tram to helensvale, bus to pacific pines to see our family.
Pros:

Near grail, pacific fare beach. Great outdoor space to chill, staff willing to have a chat about more than the booking

Cons:

An extra top sheet because my hubby is a sheet hog

2026-05-26 • via Nuitee
G
Graham • solo_traveller • gb
8
Pros:

The bed was super comfortable, great location opposite Pacific fair and tram/bus stop. Easy to come and go (no vehicle thou). Unit had everything I needed, handy to be able to cook and wash some clothing.

Cons:

Kettle had a leak into its the base plate. Clothing rack to dry clothes could do with an upgrade as it was a bit old and rusty.

2026-05-25 • via Nuitee
M
Maya • couple • au
7
Suitable for singles/couples a short stay
Pros:

The location is good, reasonably close to the beach and Pacific Fair shopping centre
Privacy
Reasonable price

Cons:

Old style small apartment, in need of renovation
Noisy tubes when switch on/off the shower
Only one not very good fry pan provided
Small TV
Poor sound proof

2026-05-08 • via Nuitee
A
Adam • solo_traveller • au
10
Great Stay right on the Gold Coast
Pros:

Location was perfect.
Facilities were perfect.
Manager's were perfect.
I was so well looked after from the start to the end. They made sure that I was comfortable and had everything I needed to make my stay one of the best I have ever had. I would recommend Portobello to anyone. Thank you for a great stay.

Cons:

N/A

2026-05-07 • via Nuitee
S
Shelly • solo_traveller • au
10
Pros:

Located to close to everything we needed shopping convention centre,trams.
The unit was great 2 storey big balcony. Very clean and tidy.

Cons:

Needed more power points

2026-04-30 • via Nuitee
J
John • couple • au
9
Pros:

Friendly staff. Everything we needed was in the apartment.

2026-04-27 • via Nuitee
O
OBERT MARTINE • solo_traveller • fr
9
Pros:

Tout la proximité des commerces des transports de la plage, l'appartement était très agréable et Dorelle et Marty très sympathiques réactifs et à l'écoute ...franchement ma fille et moi avons apprécié notre séjour au Portobello 😍😍

Cons:

Rien

2026-04-24 • via Nuitee
J
Justin • couple • au
8
Overall, very happy with the whole place.
Pros:

Large 1 bedroom apartment with fully equipped kitchen and nice comfy bed. Extremely convenient having a washing machine and dryer. Very convenient location being across the road from Pacific Fair and nearby the beach. Amazing swimming pool, very private a d beautiful surrounded by trees. Great for an afternoon swim. Surprisingly quiet despite being on a main road. Very secure and safe for kids. Amazing value for money. Great for long term stays and I'd definitely come again.

Cons:

Covered parking provided is very limited to the height of your vehicle (possibly 2m height limit?), so I had to park on the street nearby. That wasn't much of an issue as there was plenty of free street parking around the corner and relatively safe off the main road. Not a big issue, just a small inconvenience.
The apartment could have been a little bit cleaner in the bathroom.

2026-04-23 • via Nuitee