Coco Ocean Resort & Spa

Hotels
8.3 (221 reviews)
One Bamboo Drive, Kombo Coastal Highway, Bijilo, The Gambia, West Africa , Bijilo , gm

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Quality food
Cons:
Cleanliness issues
Limited amenities
Inconsistent service

Categories

Cleanliness
7.94
Some reviews mentioned missing items in the room and sporadic issues indicating cleanliness could be improved.
Service
8.91
Numerous positive comments on staff friendliness and helpfulness, with several staff members being specifically praised.
Location
8.45
The location is positively highlighted, being great and convenient for guests.
Room Quality
7.9
Room conditions mentioned as tired and needing better amenities like TV options.
Amenities
8.43
The amenities were generally appreciated, but there were some mentions of poor Wi-Fi.
Value for Money
7.89
Some felt the experience didn’t quite match expectations for the price based on service inconsistencies.
Food and Beverage
8.44
Food quality received praise, but some suggested a need for more variety.
Overall Experience
8.41
Despite some criticisms, guests generally enjoyed their stay and expressed intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 11:11

Property Description

Luxurious Accommodation
Coco Ocean Resort & Spa offers elegant rooms with modern amenities including air conditioning, flat-screen TVs, and private bathrooms. Some rooms even feature balconies with stunning sea views. The hotel ensures a comfortable stay with plush bedding and complimentary toiletries.

Relaxation and Wellness
Guests can unwind at the outdoor swimming pool, indoor pool, or sauna. The fitness centre is perfect for those looking to stay active during their vacation. Additionally, the garden and terrace provide serene spaces to relax and enjoy the surroundings.

Convenient Services
With a 24-hour front desk, airport transfers, and room service, Coco Ocean Resort & Spa ensures a hassle-free stay for all guests. Stay connected with free WiFi throughout the property and make use of the free private parking. Ready to experience luxury and relaxation at Coco Ocean Resort & Spa? Book your stay now for an unforgettable experience.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 221 reviews
Cleanliness: 7.94
Service: 8.91
Location: 8.45
Room Quality: 7.9
Amenities: 8.43
Value for Money: 7.89
Food and Beverage: 8.44
Overall Experience: 8.41
J
jaak • solo_traveller • be
8
2026-05-01 • via Nuitee
G
Gabriela • couple • gb
7
2026-04-28 • via Nuitee
G
Gary Banstead • solo_traveller • gb
8
Pros:

Beautiful setting

Cons:

Beach bar wasnt great for
choice but wnd of season

2026-04-26 • via Nuitee
K
Keith • solo_traveller • gb
10
Pros:

Absolutely fantastic hotel.

2026-04-26 • via Nuitee
K
Kabir M • solo_traveller • ng
8
Pros:

Nearness to the ocean and the weather
No need for Airconditioner and fan

Cons:

The entrance door and the key need to be made more secure
The window blinds do not cover the windows adequately and light penetrates inside the room as if you have not switched off the lights in the room when you want to sleep. There is the possibility of outsider seen you in the room

2026-04-25 • via Nuitee
B
benji • solo_traveller • be
10
Pros:

Een oase van rust, mooie locatie.

2026-04-21 • via Nuitee
G
Gabriela • couple • gb
6
All in all 50/50 too hit and miss for the price and exceptions are definitely not met
Pros:

Location

Cons:

Room was not clean the first night. Dust, food and drink marks on the night stands, window left open in the bathroom so full of mosquitos. We checked in after 9pm and went for a drink and when we finally realised that the room was not clean we were too tired to let anyone know. We told housekeeping in the morning and the second day it was cleaned and how it should have been from day one. We also had a huge discussion when ordering drinks at the beach bar and first the wrong drink was served which I accepted and happily paid for but then we got over charged in another and when I mentioned it I was told in a really patronising tone to just pay whatever I want so I can go hang around the beach and sleep all day. We were supposed to come back that week for family lunches, but after that we decided not too. Used the spa facilities and the ladies in there were fabulous, helpful, friendly and loved the massage.

2026-04-20 • via Nuitee
N
Njai • family_with_children • gm
1
Pros:

Beakfast was good and some of the staff were nice

Cons:

I forgot my Qcell mifi router in room 74 since Tuesday and it is still yet to be found. I expected a better turnaround and some of the staff have been rude during this stage

2026-04-16 • via Nuitee
H
Hannah • solo_traveller • gb
9
2026-04-05 • via Nuitee
M
Matarr • solo_traveller • gm
10
2026-03-30 • via Nuitee
E
Ella-Marie • solo_traveller • us
10
2026-03-29 • via Nuitee
L
lamin • solo_traveller • us
10
2026-03-21 • via Nuitee
A
Albert • couple • us
10
2026-03-15 • via Nuitee
C
Clara • solo_traveller • de
5
Beautiful hotel and great staff, but not worth the high price to be honest!
Pros:

All the staff are extremely kind and super helpful!! The whole hotel complex is very beautiful and impressive. The beach area is lovely and quiet, perfect for relaxing. There are several beautiful pools, and the rooms are comfortable and quiet. The restaurants serve amazing food. The spa is excellent with great value for money, it is clean, offers very good service, and I can also highly recommend the hairdresser there, both for the quality and the reasonable prices.

Cons:

Unfortunately, the overall price-performance ratio is disappointing. For such a high price, I expected much more!! While the hotel looks impressive, many parts of the complex are quite outdated. Especially the outdoor areas would benefit from better maintenance, some renovations, and a thorough deep cleaning!! For example, there are dirty roofs visible from some balconies, broken concrete pathways, and rusty balcony railings, which is surprising for such an expensive and supposedly luxurious hotel.

2026-03-12 • via Nuitee
N
NicolaS1315 • Friends getaway • Manchester, Greater Manchester, England
10
Great staff
Pros:

Great hotel with lovely staff. The staff really made the stay feel welcome and at home.
Ousman AKinteh the beach wait staff was very attentive and always made sure we had plenty of drinks

2026-03-06 • via Tripadvisor
E
eva • couple • be
10
2026-02-22 • via Nuitee
D
Debrahis1 • Couples • London, England
6
Not a 5* - 3* at best
Pros:

The Coco Ocean Resort & Spa is no longer a five-star hotel; it’s a three-star hotel that needs refurbishment. Our Superior Suite was outdated.
The sun loungers are rusty with torn cushions. Much of the furniture dotted around the resort is grubby and old. The WiFi is abysmal, with a very weak signal and constant dropping. The breakfast area is like a school dining room. The Cane bar has no toilet and is dominated by the virtual golf screen.

During our stay, we encountered several issues. The patio screen door’s runner was dislodged, and the mesh was not attached. Maintenance replaced the mesh but didn’t improve the door. The room door was swollen and stiff, requiring assistance to open. Hand towels were missing from the bathroom four times, despite our repeated reports to reception. Room service left finished dinner/snack plates outside guest rooms, attracting insects and cats. Long story short, these issues were finally resolved with the assistance of our Gambia Experience rep, Karamo, who spoke directly to the duty manager.

I requested a towel for a day trip, but it wasn’t available when I asked. Then, I was told it would be available after breakfast with a deposit of 200 dalasi. When I went to collect it, I was told a deposit of 400 dalasi was required. I think it’s unnecessary to charge a deposit for a “5* resort”.

Our room was adjacent to the steps down from reception, which was often used as a makeshift self-media runway for day guests posing for selfies and filming themselves walking down the steps.
And the steps! Knowing from the brochure that the hotel has many steps, but, actually going up and down the steps to the beach, restaurants, pool, and bar can be challenging 😅

The staff were friendly, especially the pool staff. The food was good. Particularly the tempura and salads. The breakfast had plenty of variety. The resort could do with a few mixologist on duty!

Overall, the stay at Coco Ocean was adequate, but I would not return.

2026-02-18 • via Tripadvisor
U
Ursula • solo_traveller • at
8
2026-02-12 • via Nuitee
G
Gérard • couple • fr
8
2026-02-08 • via Nuitee
I
itsme517 • Friends getaway • London, England
10
The best kept secret
Pros:

It’s the best for service and the unrivalled hospitality of the staff. There are improvements to be made to the building which is a bit dated however

2026-02-07 • via Tripadvisor