Metropolo Hangzhou West Lake Culture Square

Hotels
•
Metropolo
8.2 (16 reviews)
No.350 Wenhui Road,Xiacheng District , Hangzhou , cn
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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-24 00:11

Property Description

Convenient Location
Metropolo, Hangzhou, West Lake Culture Square is ideally situated just a 6-minute walk from West Lake Culture Square Metro Station, making it easy to explore the city's attractions such as Duanqiao Scenic Spot and Zhejiang Museum within a short drive.

Comfortable Accommodation
The guest rooms at the hotel offer a cozy seating area and a private bathroom with a shower. Each unit is also equipped with a flat-screen TV with cable channels for your entertainment.

Excellent Service
Enjoy the convenience of a 24-hour front desk and assistance with luggage storage during your stay at Metropolo, Hangzhou, West Lake Culture Square. Book now to experience a pleasant and hassle-free stay in Hangzhou.

Important information:

This property reserves the right to release the room after 18:00 on the day of check-in. Guests who plan to arrive after this time should contact the property directly. The contact information can be found on the confirmation letter.
Please note that due to local licensing guidelines, the property is only able to accept mainland Chinese citizens. Guests must present a valid PRC Identification Card upon check-in. The hotel apologizes for any inconvenience caused.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HGH

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 150 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 16 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
W
Wui • family with young children • my
8
Valuable
Pros:

Location easy access to everywhere. It’s just one subway station to West Lake.

2025-02-15 • via Nuitee
R
Rahul • family with young children • in
8
Very good
2024-12-06 • via Nuitee
K
Kiong • young couple • sg
2
Need to upgrade appearance and cleanliness
Pros:

I guess only the location. However we decide to stay only one of the three nights we booked.
Thankfully we got a refund for the two nights.

Cons:

Foul smell in room and Toilet.
Whole general area in hotel was not pleasant.

2024-12-05 • via Nuitee
A
Apok • young couple • my
9
Superb
2024-12-02 • via Nuitee
A
Andrine • family with young children • my
7
Good
2024-10-31 • via Nuitee
M
Mao • young couple • es
8
Nice for the price
Pros:

It had modern furniture and structures

Cons:

The ventilation of the room and the breakfast

2024-09-14 • via Nuitee
S
Syrmaeirini • solo traveller • cn
10
Beautiful
Pros:

They were exelant in everyway

Cons:

I will go back if I will be there again

2024-07-09 • via Nuitee
A
Amit • review category business travellers • in
10
Exceptional
2024-05-30 • via Nuitee
Z
Zhuan • family with young children • my
8
Good place nice hotel good value for money
Pros:

Decent place

Cons:

No Comment

2024-03-07 • via Nuitee
J
Justin • solo traveller • ca
8
Very good
Pros:

For the price I am very satisfied with the hotel. It is close by the west lake culture center, which is only a few stops from the Hangzhoudong rail station, the West Lake, and other areas like the Hangzhou city station. The price was also quite low even during the lunar holiday. There are some decent xinjiang style restaurants nearby. I didn't really have any other expectations for the hotel but they provided some good free tea, and the bed was quite large. No complaints really.

2024-02-17 • via Nuitee
S
Saroj • solo traveller • np
10
Very nice and cooperative staffs. In my travel history it was nice and memorable stay in this hotel.
Pros:

But Breakfast was not included

2023-12-04 • via Nuitee
W
Winkelman • family with young children • nl
8
Very good
2023-08-02 • via Nuitee
Z
Zhuan • review category business travellers • my
7
Good for short stay, pay in advance to avoid hassles
Pros:

Good value for money and convenient location

Cons:

Room was a bit small, bathroom was quite crampy, only take cash make it inconvenient

2023-05-22 • via Nuitee
P
Phan • solo traveller • vn
9
Superb
Pros:

The staffs were extremely helpful. Although their English is poor, they tried out of their way with translation app to support. They even paid the taxi fee on app for me. Thank you

2023-05-01 • via Nuitee
S
Scott • review category business travellers • au
9
Superb
2023-01-17 • via Nuitee
J
Julio • solo traveller • cn
10
Exceptional
2022-08-16 • via Nuitee