SureStay Hotel by Best Western Williams - Grand Canyon

Hotels
•
SureStay Hotel by Best Western
6.5 (521 reviews)
800 E Route 66 , Williams , US
+1 928-564-0001

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Heating
Pets allowed
Hiking
See all facilities

Review Highlights

Pros:
Convenient location / close to attractions
Good price/value for money
Some rooms described as functional and well designed
Quiet setting
Helpful employees reported by some guests
Cons:
Multiple reports of unclean rooms, stained towels and bad smells
No on-site staff or difficult to reach staff (kiosk/remote help)
Breakfast frequently poor or unavailable; machines broken
Amenities failures (coffee/juice machines, no voicemail, exterior lighting off)
Security concerns (no guard, reports of theft from vehicle)
TV/internet problems and dated room features for some guests
Check-in/booking and payment issues reported
Insufficient breakfast space/stock leading to items running out early

Categories

Cleanliness
3.5
Multiple reports of dirty rooms, hair in bathroom, stained towels, and bad smells; several guests explicitly described rooms as unclean.
Service
7
Mixed service: several guests report no on-site staff, kiosk/check-in issues, and unhelpful desk interactions, but a few comments note friendly/helpful employees when present.
Location
10
Consistently positive remarks on location (convenient, quiet, close to attractions) and easy driving access.
Room Quality
8
Rooms are described as functional and well designed by some guests, though a few noted dated decor, TV/internet problems or basic furnishings.
Amenities
3.5
Frequent complaints about broken coffee/juice machines, limited/poor breakfast offerings, no on-site desk staff, poor exterior lighting and lack of parking security.
Value for Money
10
Several guests praised the price and noted good value for location/price; some booking/payment issues noted but overall perceived as strong value.
Food and Beverage
3.5
Repeated negative feedback about breakfast: limited selection, items unavailable, machines broken and overall poor quality compared with advertised continental offerings.
Overall Experience
6.5
Overall mixed-to-negative stay reports driven by poor cleanliness, unreliable staff presence and breakfast issues, offset by very good location and strong perceived value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Welcome to SureStay Hotel by Best Western Williams - Grand Canyon!

Convenient Location: Located just one mile from Grand Canyon Railway Depot, our hotel offers easy access to the area's attractions.

Comfortable Rooms: Enjoy rooms equipped with expanded cable TV, free WiFi, hairdryers, coffee makers, and alarm clock radios for a pleasant stay.

Relaxing Amenities: Unwind in our seasonal heated outdoor pool, perfect for a refreshing dip after a day of exploring the Grand Canyon.

Book your stay at SureStay Hotel by Best Western Williams - Grand Canyon for a memorable experience!

Important information:

Please note that reservations without a valid credit card will be canceled at 18:00 on the day of arrival if guests have not contacted the hotel directly 24 hours prior to arrival to confirm their reservation and provide a valid credit card.

Please note: The outdoor pool is open from Memorial Day until September 20.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FLG

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.5
Based on 521 reviews
Cleanliness: 3.5
Service: 7
Location: 10
Room Quality: 8
Amenities: 3.5
Value for Money: 10
Food and Beverage: 3.5
Overall Experience: 6.5
D
DeMucha • solo_traveller • us
10
2026-11-07 • via Nuitee
D
Didiemi • family_with_children • fr
7
Pros:

Le petit déjeuner beaucoup de choix.

Cons:

Bruyant. Mal isolé.

2026-11-04 • via Nuitee
W
Wojciech • solo_traveller • gb
10
Very helpful staff, great value for money
Pros:

Location and all other amenities

2026-11-03 • via Nuitee
M
Minton • family_with_children • us
3
Cons:

Checked in on Wednesday, Thursday ok. Friday and Saturday no room service (clean towels and room service,)also no breakfast snacks as advertised .Will NOT be staying there again!

2026-10-31 • via Nuitee
A
Anaïs • family_with_children • fr
4
Pros:

Les employés très sympathiques font ce qu’ils peuvent

Cons:

Hôtel et employés laissé à l’abandon par la direction. Une machine pour tenter de régler les problèmes. On est resté deux nuits personnes pour gérer le petit déjeuner ,c’est les clients qui réajustait ,pas de café la machine à café en panne personne pour réparer du coup jus de fruit out, etc… chambre pas faite…

2026-10-27 • via Nuitee
R
robin • family_with_children • fr
8
Pros:

La chambre est propre

Cons:

Le matin il n'y a pas assez de place pour tout le monde au petit déjeuner et il faut se servir seul avec une machine a café qui ne marche pas.

2026-10-26 • via Nuitee
N
NESTOR • extended_group • us
5
will never stay here again, need to improve the breakfast menu, anything else is ok
Pros:

not far drive to grand canyon..

Cons:

breakfast was really bad, below standard, was it just to attract guest… free breakfast but can’t pick anything decent …

2026-10-26 • via Nuitee
R
Reisebüro • extended_group • de
3
2026-10-24 • via Nuitee
A
Anaïs • couple • be
10
2026-10-24 • via Nuitee
M
melissa • extended_group • it
1
Pros:

nulla.

Cons:

la stanza era sporca e piena di polvere, il bagno era sporco di capelli e c’era anche roba nel water. eravamo in 6 e ci hanno dato solo 3 asciugamani (macchiati). abbiamo avuto anche problemi con i pagamenti e lo staff non è stato per niente accogliente, anzi. sconsigliatissimo

2026-10-23 • via Nuitee
J
Jian • couple • us
8
好
2026-10-23 • via Nuitee
H
Hasegawa • solo_traveller • jp
7
2026-10-21 • via Nuitee
R
Ronna • couple • us
3
Booking online was very deceiving . I requested a handicap room and they put us upstairs without a handicap room. I will
Pros:

Wasn’t there long enough to enjoy anything

Cons:

Wasn’t there long enough to enjoy?

2026-10-19 • via Nuitee
L
Lopez • family_with_children • us
10
2026-10-19 • via Nuitee
T
thomas • couple • de
6
Pros:

Lage , Preis

Cons:

Abends Nix beleuchtet, Personal nicht professionell bzw. nur über ein Video Counter zu erreichen.

2026-10-18 • via Nuitee
L
Linda • couple • us
2
DO NOT STAY HERE
Pros:

Second day found people to help with "some" issues.

Cons:

Checking in at a kiosk with a bad accent. Juice machine not turned on. Only oatmeal to eat. NO humans to talk to. Needed an extra blanket and help with difficult TV. NO answer when calling on phone and no voicemail available. Outside lights turned off after sunset and hard to find way in.

2026-10-16 • via Nuitee
T
Teli • couple • gb
10
2026-10-16 • via Nuitee
B
Bennett • couple • gb
7
OK for 1 night stay
Pros:

Breakfast was included and ok.

Cons:

Dated and basically room. More out of town than I realised.

2026-10-16 • via Nuitee
B
Bobby's Booking • family_with_children • us
1
2026-10-15 • via Nuitee
D
Dawn • family_with_children • us
1
Very disappointed Likely not to return.
Pros:

Location and price were great. We have been staying at this property annually for over a decade.

Cons:

It had a bad Smell in the hallway and rooms. TV had no programming and internet didn’t work. We had the bottom floor with unruly gust on the upper floor jumping and running around. Tried to get help from staff but no one was available. Spoke with some computer person on a screen in the lobby. But nothing was done and we had a rough night. No breakfast was available the first morning of our stay. No staff anywhere to be found. When housekeeping showed up they said they don’t know where the food or desk people are. Desk clerk was terrible his answers were I don’t know I just work here.

2026-10-14 • via Nuitee