Staybridge Suites Liverpool Syra by IHG

The breakfast was fantastic! Hot buffet, beautiful fresh berries, wonderful service

Spotless. We loved our room. Big, plush bedding and a sectional couch. That’s a big plus. Well appointed stocked kitchen. Even had a 2 burner stove. Full breakfast-scrambled eggs, toppings, sausage.good coffee, juice, fresh fruit. The breakfast attendant made sure we were pleased. She even took our dirty plates. She worked hard to keep the area clean and stocked. She deserves a pay raise.

We did not eat the breakfast; the room was clean; plenty of parking.

Pleasant

It id close to everything and easy to get to.

I was in the Syracuse area for 2 weeks. I spent time in a few different properties due to my work plans. The Staybridge in Liverpool was by far the best! The staff was very friendly and helpful. The facilities are well-kept and the area was very safe. I will stay here again.

The manager Cristina was super accommodating and helpful. The breakfast was good and the place was clean and quiet. For the price it was an excellent value

Nice comfortable hotel. The staff provided excellent service. The breakfast was good.

I noticed power outage at around 4am in the morning. I called customer service using my mobile phone, because the phone system was down too due to power outage, and only found I was talking to a virtual agent after a few awkward minutes. Tired and frustrated I hang up the phone, and stayed in the room. The next morning, power came back on luckily. To be fair, my rating is influenced by the unpleasant customer service call.

The group of seniors sitting outside and playing music and 9pm should have been a sign of what was to come. The smell of mildew from the bathroom made it hard to sleep. The bed creaked at any movement. And then the power went out so we prepped to leave in the dark.

We had a good overall experience, the breakfast was nice, and the lady who helped us was very friendly.

We had a spacious room. Staff were very helpful and friendly, particularly Mary at breakfast time.

The place was clean and affordable. Mary at the breakfast was so friendly, kind, and welcoming!

Staff was accommodating

Poor customer care. No one was ever at the front desk. The rooms were poorly taken care of. My son scratched his leg with some sort of metal that was under the bed. Paint was chipping off the bathroom vanity. Everything was old here. The refrigerator was like from the 80’s a conference room chair was there to use at the desk in room. There was no ice, no breakfast, restaurant on site was never open. Not a clean hotel at all. I would not recommend. I would not stay at this place again.

Horrible check in delay and awful rep on desk. Insisted on personal info tho prepaid thru hotels.com so unnecessary. No hot breakfast—cold eggs in water and cold sausages and lukewarm coffee. Unfriendly. Complained about job there. NOT WORTH PREMIUM PRICE!!

Robert at the front desk was excellent! We had a bad experience with the hotel next door so let’s just say I was overwhelmed. Robert was very welcoming and changed our mood quickly. Thank you!

Spacious room, , great breakfast, professional and friendly stuff.

Nice staff! Needs a deep clean.

Had a great comfortable stay. Highly recommend this location