Sutton Place Hotel Ueno

Hotels
•
Independent
7.8 (108 reviews)
7-chome-8-23 Ueno, Tokyo, Tokyo, 110-0005 , Tokyo , JP
+81 80-3029-7776

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Facilities

Health or beauty spa nearby
Free WiFi
Luggage storage
Wheelchair accessible
Safe-deposit box at front desk
Front desk (limited hours)
Smoke-free property
Health or beauty spa nearby

Review Highlights

Pros:
Convenient location
Good service
Cons:
Small room size
Cleanliness issues

Categories

Cleanliness
7.06
Mixed sentiments regarding cleanliness with mentions of the need for maintenance.
Service
8.53
General positive remarks about staff, indicating a good service level.
Location
8.57
Guests appreciated the convenient location close to transport.
Room Quality
7.02
Room size is mentioned as small, affecting comfort.
Amenities
7.55
Some amenities were noted, but improvements needed for better experience.
Value for Money
8.01
At this rating level, the value is perceived as fair despite some issues.
Food and Beverage
7.86
No specific remarks on food and beverage; standard quality for this hotel tier.
Overall Experience
7.83
Overall experience is positive with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:47

Property Description

Sutton Place Hotel Ueno offers a delightful blend of comfort and convenience in the heart of Tokyo.

Spacious Accommodation
Enjoy your stay in one of our 50 air-conditioned rooms, thoughtfully designed with microwaves and LCD televisions. Each room is a cozy retreat after a day of exploration.

Complimentary Amenities
Stay connected with free wireless internet access, and take advantage of our communal kitchen to prepare meals. Our on-site vending machine ensures snacks are always just a step away.

Perfect Location
Situated only a 15-minute walk from Ueno Park and Ueno Zoo, you’ll find yourself in close proximity to Tokyo’s vibrant cultural gems, including the renowned Sensoji Temple and Akihabara Electric Town.

Experience Tokyo like never before at Sutton Place Hotel Ueno—book your stay today!

Important information:

  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7.8
Based on 108 reviews
Cleanliness: 7.06
Service: 8.53
Location: 8.57
Room Quality: 7.02
Amenities: 7.55
Value for Money: 8.01
Food and Beverage: 7.86
Overall Experience: 7.83
Y
yoshihiro • solo_traveller • jp
7
2026-08-08 • via Nuitee
S
Shuri • solo_traveller • jp
8
2026-08-08 • via Nuitee
K
KAHORI • solo_traveller • jp
7
2026-08-08 • via Nuitee
H
Hirai • extended_group • jp
3
次は無いです
2026-08-07 • via Nuitee
L
Lye Heng • extended_group • sg
8
2026-08-07 • via Nuitee
Y
YI TSEN • couple • tw
8
2026-08-06 • via Nuitee
F
Flora • solo_traveller • us
10
It was very excellent. Staff is respectful and kind. Rooms are very clean. Planning to come back
Pros:

Staff, organized rooms

2026-08-06 • via Nuitee
C
CHIA LING • couple • tw
10
2026-08-05 • via Nuitee
I
Iván • solo_traveller • es
9
Pros:

Limpieza, comodidad y cercanía a la estación de Ueno. La habitación contaba con mini-nevera, muy bien.

Cons:

El hecho de que la cocina compartida podía estar más limpia.

2026-08-05 • via Nuitee
F
Fanling • couple • cn
10
2026-08-04 • via Nuitee
大久保 • solo_traveller • jp
9
2026-08-04 • via Nuitee
F
Fanling • couple • cn
8
2026-08-04 • via Nuitee
O
Okude • solo_traveller • mx
9
Pros:

上野駅から近く、価格もお手頃で、部屋も綺麗だった点。

Cons:

チェックイン可能時間が少し遅い点（booking.com内には16時からと記載があったが、実際にフロントでは16:30からと言われた）

2026-08-03 • via Nuitee
P
Pricila • family_with_children • br
9
Ótimo custo benefício, boa localização
Pros:

Hotel bem localizado, perto da estação e com conveniência e restaurantes próximos

Cons:

Fiquei hospedada por 3 dias, e não tinha serviço de quarto, porém toalhas e itens de higiene estavam a disposição na recepção

2026-08-03 • via Nuitee
P
Prapart • family_with_children • th
9
Pros:

เดินประมาณ 10 นาที จาก Ueno station

2026-08-03 • via Nuitee
逸霖 • solo_traveller • tw
9
Pros:

浴室很大 地點不錯

Cons:

房間小 行李箱不好開

2026-08-02 • via Nuitee
M
Mickael • couple • fr
8
Visite quartier ueno
Pros:

Très bon emplacement, très calme. Bon rapport qualité prix. Chambre relativement grande pour Tokyo parfait pour visiter le quartier ueno

2026-08-02 • via Nuitee
M
Mediha • solo_traveller • ca
10
Pros:

The ability to get late checkout was really helpful.
Also the junior suite was spacious and fit our family of 4 comfortably.
They also held your bags before and after.
Would definitely stay again if back in Tokyo!

2026-08-02 • via Nuitee
M
muta • couple • jp
8
拠点
Pros:

駅に近い割に価格が良い

Cons:

ベッドで壁に寄りかかったら動いて落ちたので固定して欲しかった。

2026-08-02 • via Nuitee
S
S.Dhushyanth • solo_traveller • sg
10
Perfect
Pros:

Everything

Cons:

Nothing

2026-07-25 • via Nuitee