Holiday Inn Express & Suites Raleigh West - Lenovo Center by IHG

Hotels
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Holiday Inn Express
8 (695 reviews)
6115 Corporate Ridge Rd , Raleigh , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Cons:
Cleanliness issues
Poor communication
Limited amenities

Categories

Cleanliness
6.64
Cleanliness issues reported, including unvacuumed floors and the presence of roaches.
Service
8.61
Service was friendly but had significant issues with communication, particularly during check-in.
Location
9.65
Location praised as great and easily accessible.
Room Quality
8.1
Rooms were nice but issues with amenities were reported, including limited TV options and confusion about bed sizes.
Amenities
7.63
Limited breakfast and other amenities mentioned negatively.
Value for Money
7.59
Perception of high cost for quality, some felt it was overpriced for the experience provided.
Food and Beverage
7.14
Breakfast options were not satisfactory as noted by guests.
Overall Experience
8.61
Overall experience was generally positive, impacted by location and staff friendliness despite issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:36

Property Description

Convenient Location
Located just a 10-minute drive from North Carolina State University and Meredith College, Wingate by Wyndham State Arena Raleigh offers easy access to nearby attractions.

Modern Amenities
Guest rooms at Wingate by Wyndham State Arena Raleigh are equipped with convenient features such as an in-room safe, work desk, and coffee maker. Stay entertained with satellite TV and stay connected with free WiFi.

Additional Facilities
Take advantage of the indoor pool and gym during your stay. Enjoy a daily continental breakfast and make use of the on-site business center and laundry facilities.

Experience comfort and convenience at Wingate Raleigh-Cary Hotel. Book now to secure your stay!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 695 reviews
Cleanliness: 6.64
Service: 8.61
Location: 9.65
Room Quality: 8.1
Amenities: 7.63
Value for Money: 7.59
Food and Beverage: 7.14
Overall Experience: 8.61
A
Aimee • solo_traveller • us
6
Concert trip
Pros:

It was close to where I needed to go. The free breakfast was delicious.

Cons:

My toilet was crooked and did not firmly fit. I only had shower and hot shower and bath like I saw in picture on Booking.com. I did not have any housekeeping services offered.

2026-04-14 • via Nuitee
A
Alexis • couple • us
10
2026-04-14 • via Nuitee
S
Sesyli • extended_group • us
3
Okay, close to my location
Pros:

the beds were comfy, good provided toiletries

Cons:

Breakfast was not fully cooked. Facilities were clean except the lobby women’s bathroom. No pool, you should really get a pool. The charges on our account do not add up. I tried speaking to a manager and I was hung up on now no one is answering. We were supposed to get an itemized list of charges and have not received. I’m being told it is a system issue but can’t verify since no one will call me back

2026-04-13 • via Nuitee
M
MrsWatkins • solo_traveller • us
7
Good but could have been better
Pros:

Loved it was near the venue I was attending

Cons:

My room shower wasn't cleaned so I had to change rooms

2026-04-13 • via Nuitee
A
Amanda • couple • us
7
Overall, it was okay. Nothing special, but it gets the job done. I’d stay again if I needed to, especially for a quick i
Pros:

The place was clean for the most part and in a very convenient location, close to everything we needed.

Cons:

There were several downsides. The A/C unit was extremely loud, and there was a train that passed by frequently, which made it hard to relax. The ice machine on my floor was also out of order. On top of that, the breakfast was disappointing—the pancake machine didn’t even work.

2026-04-13 • via Nuitee
K
Kiesow • solo_traveller • us
10
2026-04-12 • via Nuitee
W
Wanda • couple • us
10
Very good
Pros:

Convince to the Lenovo Center

2026-04-09 • via Nuitee
M
Michelle • solo_traveller • us
5
I would stay again, but I would not recommend using anyone but the hotel to book through
Pros:

location. clean. front staff tried to be helpful with some reservation issues, which I thought got resolved, but unfortunately did not. They say it's booking, booking says it's the hotel and I'm just stuck in the middle and lost money.

Cons:

making a reservation through booking.com.
next time I'll go straight to the hotel. I've tried to reach out to the booking customer service the last 3 days and have gotten NO response.

2026-04-09 • via Nuitee
B
Bierie • couple • us
8
Great Stay
Pros:

The staff were friendly and things seemed clean.

Cons:

The train rattling the bed when it went by.

2026-04-06 • via Nuitee
D
Dorothy • couple • us
8
2026-04-04 • via Nuitee
C
Connie • extended_group • us
3
Horrible hotel…management is very bad and unskilled to handle situations. I would not recommend.
Pros:

Breakfast was nice

Cons:

Locked out of room and hotel unable to make a duplicate key. Had to wait in the lobby for over 4 hours in the lobby in my pajamas until 4:00am for emergency call to the maintenance man to come from his home and unlock the door. Clocks in the room was incorrect still hour behind causing me to be late for important event. No carts in the lobby for luggage so I had to carry all of my bags myself and the desk clerk mistakenly locked me out of the hotel lobby. The same time I was locked out of the room for hours there was another couple with the same problem. Upon checking in the room was not ready and waited over 90 minutes in the lobby. The hotel manager was horrible with her customer service skills and offered no assistance. Upon being locked out of the room the manager said she would take care of the bill with reduced bill. The next morning when I spoke with her she went back on her word and said she was not authorized to do that. She said she would follow up with owner for resolution and call me. The manager never called me. The manager called my friend and offered 10,000 points and the points have yet to be credited. The hotel is poorly managed and I would never stay there again and would not recommend it to anyone. The manager and staff do not care about their customers. Horrible experience and by far the worst experience I’ve ever had staying at hotel and I’m a frequent traveler. The manager and staff need some customer service training. Bad, Bad, Bad. This is not good for booking.com

2026-04-01 • via Nuitee
A
Angela • couple • us
8
2026-03-30 • via Nuitee
T
TOWLES • family_with_children • us
9
it was great!
Pros:

clean room and goos breakfast

Cons:

NA

2026-03-29 • via Nuitee
W
Wanda • couple • us
10
2026-03-29 • via Nuitee
K
KRISTY • family_with_children • us
10
Pros:

The automatic pancake maker was way better than having to make your own waffle

Cons:

I wouldn’t change anything

2026-03-29 • via Nuitee
C
Carter • family_with_children • us
4
Doesn’t live up to the HI-E standards in many areas
Pros:

Beds were comfortable. Good breakfast

Cons:

My first disappointment with a Holiday Inn express.

Hotel is right next to train tracks

At least a 30 minute wait to check in , they could have used some help for the only staff member on duty . She was very polite and helpful

Weather in the mid 80 degrees. AC did not work , had no other rooms to switch to . Old wall mount type that was converted to a wall thermostat , which is fine if it works . Very warm night and room was stuffy .

No fan in bathroom

Found dirty pair of socks on floor

Internet had no security and was pretty slow

Room phone not working

We always stay at holiday inn express. But for $200 for one night and the terrible experience at this one … I think I will be switching

2026-03-25 • via Nuitee
L
Logan • couple • us
6
I’ve definitely experienced better Holiday Inn Epress’ but it was better than a Motel 6
Pros:

I liked that it was right next to a 24 hour gas station, as well as being tucked off of the road. The amenities were easily accessible, we did have a room next to the door to outside. We did like being able to come and go as we please and not have to walk through the lobby.

Cons:

when we first check in, the young African-American girl, who seemed aloof and disinterested both days, had said to the other young lady 20 people had checked out at 12 o’clock. I understand people check out late, maybe even in mass. From what I experienced, however, it’s not much of a process to check out. There’s just a box where you drop your key and that’s it. It seemed almost all high touch areas such as the soaps and lotions were obviously not wiped down, I do bring wet wipes for this very scenario however. I would provide pictures of that, but I needed to use the restroom/wash my hands, and I don’t specifically go out of my way to make sure that I’m taking pictures of negligence to report to management, hence the wet wipes. There are some things that I can live with, such as a cleaner who has to clean a ton of rooms missing something. But after I saw the cobwebs, I did question not only if this room had been cleaned, but when, a few weeks ago? There was no fan/vent able to be turned on in the bathroom. Respectfully, nobody wants to smell each other after the bathroom and you don’t provide air freshener. Not to mention, the only light you can turn on in the bathroom, also triggers the massively bright mirror light. It genuinely felt like I was being flashbanged. For $180 a night I feel I could’ve gotten a better room elsewhere for sure, I would drive further.

2026-03-22 • via Nuitee
D
Davis • extended_group • us
10
2026-03-19 • via Nuitee
D
Dakota • couple • us
10
Love it!! Booking another trip!
Pros:

Cleanliness, friendly, convenient

Cons:

Can’t think of nothing

2026-03-18 • via Nuitee
B
Brittany • couple • us
10
Wonderful
Pros:

Wonderful stay. I was actually very surprised. Very clean. The bed and pillows better than when we stay at a resort. The staff every shift was so kind and accommodating. We will make this our new spot when we visit NC.

Cons:

Nothing

2026-03-18 • via Nuitee