Doubletree by Hilton Ras Al Khaimah

We were waiting for a long time at the elevator. I entered a room and did not find any towels or clothes hangers in it. The bathroom water was very dirty, the bidet was not working, and the shower also needed maintenance. Every time I asked him for a service, the receptionist told me that your reservation was not from the hotel’s website, even when I asked him. To add my stay to my membership so I can benefit from the points, he also told me the same response: I cannot because your reservation was not from the hotel’s website.

Not recommended at all , the room was not ready, it took the staff one hour to bring towels and bath mat.

nice modern hotel with friendly service

Staff was friendly, however since this was suppose to be a non smoking Hotel, some guest still smoked in the rooms and the smell is in the corridors but the staff could not enforce.

The hotel is in dire need of renovations.

Our room though upgrade to a junior suite, changed from Creek view to city view. The Shower room doors did not close, the kettle did not work and the lamp shades had fallen off.

There was a layer of dust on the table legs. Though the top was clean.

There was no activities available in the hotel, the location is far away and the available taxis are expensive. The hotel itself and the food is ok but my room smelt unpleasant because the bathroom got flooded every time I showed.

Very bad even for one night

It is a nice and enjoyable experience, the hotel is beautiful, and the restaurant employee Habiba is polite and decisive in appearance and dealings

There is room for improvement.

The staff are really accommodating & friendly. They go out there way to help. The property is worn, & in some serious need of update. The pool is very shallow so don’t dive in. If this hotel had a face lift I would give it a 4* but as it’s very tired looking a 3*

Double Tree by Hilton is a great hotel. My family and I enjoyed our stay there. We especially loved the warm cookies and their food from the kitchen. All the staff did an exceptional job.

Met Sajid at the check in. It was fast and efficient, and we were in our room within 10 minutes.

The twin room was large and very comfortable. Bathroom was a little worn out, but clean.

The breakfast was also nice ...

Overall, a good stay with family ...

It's in the heart of RAK and very close to many malls as well. Ideal for a business trip.

Amazing

At first, staff were friendly and generous to offer an upgrade to our rooms. However, those room had an issue with the air conditioner and the staff could not solve it. We booked two rooms for one night only and we couldn't sleep. What was worse is that they have set the alarm in room to go off at 10AM while we couldn't sleep the whole night. At 11AM staff called to remind us that check out is at 12PM and when we asked to extend it for at least an hour due to the air conditioning issue; they simply refused and were not cooperative. This makes me think twice before staying at this hotel again to avoid repeating this bad experience again.

The hotel is very clean and spacious.

But there is one man at the reception, im not sure if he is the supervisor or receptionist that he disrespect his customer.

The receptionist lady was very good and she assisted me duting check in time, and she gave me a complimentary food as a welcome to thier guest.

The thing is just about to give me the key of my room, and everything is done for the check in. And there is one guy came and ask her that which room you give? And the lady receptionist told him the room #, and he suddenly telling her that " NO, DON'T GIVE IT TO THEM, GO AND I WILL FIX IT", because there is one regular customer and he wants to priority them. The thing is ge must to apologize for me, as i heard everything in my front. Just next time try to be more professional when it comes on your customer either vip or not vip should be treat equally.

It was a good stay. The duty manager Mr.Bilal on the counter was very helpful. Sorted all issues quickly.

I book minutes before arriving and everything went well. We got a room with a great view and space. We got the breakfast offer and staff was amazing we even got coffees for takeaway thanks to Habiba if I remembering her name right 😅

My stay was OK. It's a nice enough hotel. I had multiple issues with room service which either due to language barrier or a bad connection from my hotel room phone. The staff works hard and I appreciated that, but the service level is not what I would expect from a DoubleTree.

Some noise in the room

The room was specious, clean and the bed was very comfy.
The stuff were amazing, Mrs Sneha and Mr Bilal were friendly and super welcoming reflecting the proper hospitality.
I will definitely go back there