Homewood Suites by Hilton Cedar Rapids-North

Location was great. Breakfast was good but the food wasn't stocked. We had to wait for new food to be put out. But there were only 2 workers and a lot of guests. My husband was put off by loud rap music blaring from kitchen.

Nothing

Location

The hotel was great

That they allowed pets and we got to decorate for a birthday party with lots of balloons

Front staff was very accommodating to the large group we had. He did everything in his best effort to ensure we were all close to one another. However, there were issues with making keys and it appeared in the middle of the night, a key must of been made to another visitor and they walked into our room in the middle of the night. Very weird and scary as there were kids.

The breakfast had many more options than other similar hotels. It was delicious.

Smock smells

Good Breakfast

Great location and condition of the hotel. Really really great options for breakfast! Room itself was great, only downside was bathroom could have been cleaner.

Do NOT stay here if you value cleanliness or want to avoid the smell of dog urine. Calling this a Hilton is an insult to the brand.
My family had a three-night reservation, but our stay was cut short immediately upon seeing the condition of the hotel. The front desk chair looked shredded, and the lobby floor was disgustingly filthy. The hallway carpet was not only heavily worn but also extremely dirty. Upon entering our room, we were hit with an overwhelming smell of dog urine. The beds were unmade, suggesting the sheets hadn't been changed, and the entire room appeared uncleaned for a long time. The odor was so intense we couldn't stay for more than a few minutes.
We immediately requested a refund at the front desk, not wanting a different room given the hotel's obvious disregard for cleanliness. The front desk staff claimed they couldn't help and directed us to the 1-800 number. After explaining the unacceptable conditions to the 1-800 representative, we were put on hold for 20 minutes while they tried unsuccessfully to reach the hotel.
We ended up staying at a Holiday Inn Express. Despite never using or staying in the room, Homewood Suites refused to issue a refund, forcing us to file a chargeback with our credit card company. This property clearly suffers from absentee ownership and indifferent staff. The numerous reviews about its filth and dire need of renovation are 100% accurate. Save yourself the trouble and avoid this place.

If you care about cleanliness and not smelling dog urine, wouldn't recommend staying here. Calling this a Hilton is an insult to the Hilton name. My family had a reservation here for 3 nights. Went to check-in with another family member and first red flag was the front desk office chair looked like it had been shredded by a bear. The lobby floor was extremely filthy. And when we headed to our room to inspect the room for any issues, the hallway carpet was heaving, extremely bad in the middle and was extremely filthy. Upon entering the room, it reeked very heavily of dog urine. Both of the beds, the sheets were not tucked in, probably didn't change the sheets, and the room looked filthy. You could tell that the room had not been cleaned very well in a very long time. Only was in the room a few minutes looking around, and the odor of dog urine was so extreme that we had to leave. We immediately headed back to the front desk to ask for a refund. We did not want a different room, because we could tell that this hotel did not care about cleanliness at all due to the issues described above. The reservation was reserved through the hotel, but the women at the front desk said she was unable to help us, and that we'd have to call the 1 800 number. We left the hotel and contacted the 1 800 number. We explained the situation and how the room was unacceptable, and the issues described above. The man that we spoke to said that he would need to contact the hotel. We were on hold for twenty minutes and he was unable to reach the hotel. We ended up staying at the Holiday Inn Express across from Pizza Ranch. We never used the room nor stayed in the room at Homewood Suites. However, they think they can keep our money. They did not care when we spoke to them and we ended up having to file a charge back with our credit card company. You can tell that it is an absentee owner at this property and that the staff could give a care less. Save yourself and do not stay here. All the other reviews, stating that it is filthy and dirty and needs renovated are one hundred percent accurate.

Staff was amazing pool was freezing but nice and clean area nice chairs loved the kitchenette in the rooms so convenient to cook and feed the kids

The facility was clean, minus the pool, as it was green. The beds were not comfortable and the mattress cover only covered the top of the mattress, and the cover and sheets kept coming off the bed, which is unsanitary. The breakfast was also not great, but the coffee was the worst I have ever had, they need a new vendor. The full size shower gel, shampoo and conditioner was nice though.

Average hotel