The Residences at Crystal Towers

Hotels
•
Independent
8.8 (63 reviews)
Century Boulevard, Century City, Cape Town, Western Cape, 7441 , Cape Town , ZA
27-21-5520690

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Facilities

Boat tours nearby
Free WiFi
Luggage storage
Concierge service
Wheelchair accessible
Elevator
Golfing nearby
Kayaking nearby
Breakfast available (surcharge)
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Amazing stay
Friendly and helpful staff
Great view
Cons:
Cleanliness issues
Room not ready
No hot water

Categories

Cleanliness
8.01
Attention to cleanliness needs to be relooked at.
Service
9.48
The staff is next level, they go above and beyond for you.
Location
9.52
Beautiful location with comfortable surroundings.
Room Quality
7.47
The apartment needs to be refreshed and had issues with room readiness.
Amenities
9
Lovely amenities, but furniture showing signs of wear.
Value for Money
8.96
A comfortable stay overall.
Food and Beverage
9.01
Standard quality for this hotel tier.
Overall Experience
8.98
Overall positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 16:06

Property Description

Experience the perfect blend of luxury and convenience at The Residences at Crystal Towers in stunning Cape Town.

Exceptional Accommodation
Make yourself at home in one of our 50 air-conditioned rooms, each equipped with full-sized kitchens, complimentary Wi-Fi, satellite programming, and all the comforts you need for a relaxing stay.

Delicious Dining Options
Indulge in delectable meals at Knife, with daily buffet breakfasts available from 7:30 AM to 10:00 AM. Your culinary experience is elevated, ensuring you're fueled for the day ahead.

Unmatched Accessibility
With complimentary self-parking and convenient airport shuttle services available on request, exploring Cape Town is effortless. Dive into nearby attractions like Canal Walk Shopping Centre and pristine beaches, all within a short drive.

Book your experience at The Residences at Crystal Towers today for an unforgettable stay in the heart of Cape Town!

Important information:

  • One child 1 year old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CPT

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Events/parties not allowed

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.8
Based on 63 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 7.47
Amenities: 9
Value for Money: 8.96
Food and Beverage: 9.01
Overall Experience: 8.98
G
Grant
4
Not woth the money
Pros:

The room looks run down , the shower was clogged up , shower shoap holder is rusted , shower extracter van did not work and was rusted , few light did not work , tv remove dis not work even after changing batteries , batroom door at the bottom was busy peeling off , no water in the room for guest , no guidance to what numbers to press on the phone to rease reception , only had 1 towl in the room had to ask for more towls overall not worth the money , staff are very friendly and was helpful

2025-10-12 • via Nuitee
E
Emmanuel
6
Pros:

OK!

2025-10-05 • via Nuitee
M
Martin
6
Dissapointing
Pros:

No wifi and TV in main bedroom did not work. Bathroom door in geust bedroom cannot close. No water coffee or tea as advertised. Dissapointing

2025-09-20 • via Nuitee
H
Hasina
4
Pros:

Pillows and towelling needs some serious attention. Attention to cleanliness needs to be relooked at.

2025-08-30 • via Nuitee
J
Juan
10
Pros:

Amazing stay. Cant wait to go back.

2025-08-24 • via Nuitee
C
Christopher John
10
Pros:

The staff is next level tgey go above and beyond for you friendly courteous clean just an all iver amazing place

2025-08-23 • via Nuitee
V
Verified traveler
4
Below Average
Pros:

1. Booked a 2 bedroom apartment but got a studio instead
2. No hot water
3. No extra blankets / covers
4. Room was not ready by check in time
5. No parking provided although the reservation said basement parking would be provided

2025-08-17 • via Nuitee
E
E
10
Pros:

Great view and area

2025-08-02 • via Nuitee
V
Verified traveler
8
Worth it!
Pros:

A comfortable stay, friendly and helpful staff, lovely amenities. Very well located. Furniture showing signs of wear. I would stay here again.

2025-07-15 • via Nuitee
S
sandeep
8
Great stay but can do with a refresh
Pros:

Great location, great apartment, only thing the apartment needs to be refreshed . Furniture is chipped , side draws broken , stains on the entrance table. If you look beyond that pretty comfortable. Beds and linen were great.

2025-07-14 • via Nuitee
V
Verified traveler
6
Pros:

Beautiful location with comfortable surroundings but no available blankets in room, airconditioner not heating and extra towels not provided as requested

2025-07-12 • via Nuitee
H
Henrietta • friends
10
Pros:

Love this place

2025-05-12 • via Nuitee
H
Hasina
10
Pros:

Great stay.

2025-05-08 • via Nuitee
D
Dip Tour
8
Pros:

Highly secured and walkable distance to essentials things.

2025-03-17 • via Nuitee
C
Coral-Lee
8
Decent stay for 6 days
Pros:

Overall I enjoyed my stay. 7/10 However, the communication before the stay was terrible. I did not have any response up until the day I got there. The confirmation was not clear as I booked a 2 bedroom apartment but it stated 1 room, 2 queen beds. The reception staff were lovely, polite and helpful. As for the property itself. The beds are small. More like a standard double not sure why it says Queen. The property is unmaintained. Let me clarify it was mostly clean however, damaged shower holder, cracked furniture, rusty extractor fan in shower. There was a peace of kfc chicken in the sofa, balcony glass dirty. Given the amount of money I paid I expect the property to be better maintained than this. The second bedroom has no AC and a Velcro curtain. I mean for a luxury apartment unacceptable. I encourage the owner to do maintenance and get it up to a luxury standard. The bed was comfortable and for a short stay the apartment met our needs. Lastly there were no clear pictures on the website. This is misleading as it shows several apartments. It was not clear which one we were staying in.

2025-03-12 • via Nuitee
T
Taneisha • partner
10
Pros:

The property is centrally located and has everything for your convenience.

2025-02-16 • via Nuitee
J
Jarrod • partner
6
Pros:

Average accommodation in a good area. Apartment definitely needs some TLC. Wall cabinet was hanging off the wall. Dirty walls and front door looked like it had been through some tough times. Great shower though. Room size was great too. Bedding felt like it needed replacing. Cigarette butt on the floor outside the elevator. Not the fault of the management, but not nice to see something like this. The rate was low so that’s probably why it’s not a premium accommodation. It’s a pity as the location is excellent and it’s next to the Marriott hotel. We stayed one night before going to airport. Okay for something like that.

2025-02-07 • via Nuitee
M
maria • family
8
Pros:

We could walk to the mall that had great eating options and great shopping.

2025-01-13 • via Nuitee
S
Samuel
6
Last LEG Holiday disappointment
Pros:

We had to wait for half an hour before check in, with 2 other couples before us.
The couch was absolutely dirty, resulting in us not using it.
Bed and pillows very hard and uncomfortable.
The guesthouse in Stellenbosch was of far superior quality than this accommodation

2025-01-10 • via Nuitee
S
SEUNG WOOCK • partner
8
Pros:

Very safe, very clean, and very beautiful. All the staff are also very kind. I'd like to choose the residences at crystal tower again when I get back this area.

2024-12-10 • via Nuitee