DoubleTree by Hilton Phoenix-Gilbert

Hotels
•
Doubletree by Hilton
7.8 (375 reviews)
1800 South SanTan Village Parkway , Gilbert , us
+1 480-809-4100

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
High prices for amenities

Categories

Cleanliness
6.3
Several reviews mentioned cleanliness issues, with rooms described as dirty.
Service
9.3
Staff received praise for being friendly and helpful.
Location
9.8
Several positive mentions of the location being great.
Room Quality
8.3
Rooms were reported as spacious but with issues such as damaged floors.
Amenities
7.8
Mixed reviews on amenities, with mentions of overpriced breakfast and lack of basic items.
Value for Money
6.3
Many guests felt the hotel was overpriced for what was offered.
Food and Beverage
5.8
Negative feedback regarding breakfast and coffee pricing.
Overall Experience
8.8
Mixed feelings overall with some enjoyable aspects but far too many disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:06

Property Description

Luxurious Spa and Entertainment
Indulge in relaxation at the full-service spa or enjoy a movie night with the in-room flat-screen TV.

Culinary Delights
Savor International cuisine and tapas at Brock’s Restaurant and Bar, offering patio seating and a fine wine list.

Convenient Amenities
Benefit from free Wi-Fi, a microwave, and refrigerator in every room, along with a work desk for your convenience. Plus, enjoy the ease of a free airport shuttle service.

Ready to experience luxury and convenience at Doubletree by Hilton Phoenix? Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AZA

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 375 reviews
Cleanliness: 6.3
Service: 9.3
Location: 9.8
Room Quality: 8.3
Amenities: 7.8
Value for Money: 6.3
Food and Beverage: 5.8
Overall Experience: 8.8
C
Christy • couple • us
10
2026-08-09 • via Nuitee
T
Tiffany • solo_traveller • us
10
2026-08-06 • via Nuitee
S
Sean • solo_traveller • gb
6
2026-08-04 • via Nuitee
T
Tara • extended_group • us
10
Loved it :) would definitely book again :)
Pros:

The pool was excellent and the room was spacious and nice and the oatmeal cookies were a hit!

Cons:

there was long dark hairs all over the bathroom.

2026-07-20 • via Nuitee
M
Morgan • solo_traveller • us
1
2026-07-15 • via Nuitee
T
Tammy • couple • us
7
It was an ok stay.
Pros:

The beds were very comfortable.

Cons:

Our check in process was halted due to the room not cleaned. Waited an extra 30-45 minutes to finally check in. My family and I were a bit tired from our 4 hour drive.

Our room had poor lighting.

2026-07-06 • via Nuitee
K
Kaleigh • family_with_children • us
3
2026-06-22 • via Nuitee
L
Latrice • solo_traveller • us
5
Pros:

Food amd pool

Cons:

No where to do laundry

2026-05-26 • via Nuitee
C
Candice • solo_traveller • us
8
2026-05-26 • via Nuitee
G
Gershwin12 • Couples • Forest Hills, Queens, New York
8
Recently Renovated: Doubletree by Hilton Gilbert, Arizona
Pros:

We were a bit hesitant about booking this hotel based on the reviews however, trusting the Doubletree brand we took a chance due to its convenient location. Upon arrival, we were warmly greeted by David at reception. He was courteous and professional, going out of his way to make us, Diamond members feel welcomed.

The renovation was complete and looks inviting. Ambiance was simple, clean modern. Decor was more upscale than anticipated with comfortable bedding and furnishings. Having everything we needed for a comfortable weekend including two pools a hot-tub and an outdoor resort like atmosphere without the fees.

Food: Having only breakfast, except for the scrumptious, welcome cookies, and refreshing fruit flavored water, I can say that breakfast was reasonably priced and satisfying. There was a 24 hour sundry and snack area that offered light meals, snacks, beverages, and even wine/beer.

So why not a five star review? Well, it was noisy. Not so much the hotels shortfall, more the fault of other guests; talking loudly in the hall and consistently slamming their door. Would I return? Yes, prepared with earplugs.

2026-05-23 • via Tripadvisor
V
Villarreal • solo_traveller • us
9
2026-05-22 • via Nuitee
C
Camille • solo_traveller • us
10
Pros:

The room was perfect and very comfortable.

Cons:

Only negative was the slow-draining shower.

2026-05-13 • via Nuitee
M
Michael • solo_traveller • us
10
2026-05-10 • via Nuitee
R
Rosie • couple • us
10
Great location, Clean, Excellent Staff, close to everything!!!
Pros:

Great location! The property is very clean, organized, and well kept. It was nicely located near restaurants, shopping, coffee shops, CVS, gas stations, and the Phoenix Sky Harbor International Airport was 30 minutes away.

Cons:

Nothing to complain about.

2026-04-30 • via Nuitee
T
TropicalTraveler78 • Solo travel • Miami Beach, Florida
6
Adquate, friendly staff.
Pros:

Adquate hotel, kind of updated but you can tell they didn't spend lots doing it. Restaurant is kind of sad and small and the pool is pretty small too. I was here for a wedding in the area. The staff was friendly and the price was good. it's a pretty basic place but was good for my needs. If I needed to stay in Gilbert again, I would return. Good upgrade to Jr. Suite as a diamond member too. Cannot complain. Better than the reviews here say it is.

2026-04-27 • via Tripadvisor
E
Eric • solo_traveller • us
10
Excellent
Pros:

It was very close to where I was going.

Cons:

There are actually 2 buildings on the property and I got confused the first time. Google map fault.

2026-04-25 • via Nuitee
R
Robyn • couple • us
10
2026-04-11 • via Nuitee
E
Egan • couple • us
9
2026-04-11 • via Nuitee
V
Vicki • couple • us
10
2026-04-08 • via Nuitee
L
Luebke • solo_traveller • us
10
2026-04-02 • via Nuitee