DoubleTree by Hilton Phoenix-Gilbert

Hotels
•
Doubletree by Hilton
7.8 (349 reviews)
1800 South SanTan Village Parkway , Gilbert , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Poor cleanliness
High prices for amenities

Categories

Cleanliness
6.3
Several reviews mentioned cleanliness issues, with rooms described as dirty.
Service
9.3
Staff received praise for being friendly and helpful.
Location
9.8
Several positive mentions of the location being great.
Room Quality
8.3
Rooms were reported as spacious but with issues such as damaged floors.
Amenities
7.8
Mixed reviews on amenities, with mentions of overpriced breakfast and lack of basic items.
Value for Money
6.3
Many guests felt the hotel was overpriced for what was offered.
Food and Beverage
5.8
Negative feedback regarding breakfast and coffee pricing.
Overall Experience
8.8
Mixed feelings overall with some enjoyable aspects but far too many disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:06

Property Description

Luxurious Spa and Entertainment
Indulge in relaxation at the full-service spa or enjoy a movie night with the in-room flat-screen TV.

Culinary Delights
Savor International cuisine and tapas at Brock’s Restaurant and Bar, offering patio seating and a fine wine list.

Convenient Amenities
Benefit from free Wi-Fi, a microwave, and refrigerator in every room, along with a work desk for your convenience. Plus, enjoy the ease of a free airport shuttle service.

Ready to experience luxury and convenience at Doubletree by Hilton Phoenix? Book your stay now!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AZA

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    Wired internet is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 349 reviews
Cleanliness: 6.3
Service: 9.3
Location: 9.8
Room Quality: 8.3
Amenities: 7.8
Value for Money: 6.3
Food and Beverage: 5.8
Overall Experience: 8.8
R
Robyn • couple • us
10
2026-04-11 • via Nuitee
E
Egan • couple • us
9
2026-04-11 • via Nuitee
V
Vicki • couple • us
10
2026-04-08 • via Nuitee
L
Luebke • solo_traveller • us
10
2026-04-02 • via Nuitee
C
Catherine • couple • us
8
Adequate
Pros:

Clean spacious room

Cons:

Screaming kids in the hall. Loud traffic noises.

2026-03-18 • via Nuitee
P
Patrick • couple • us
10
2026-03-18 • via Nuitee
E
Ellie • couple • us
6
Fine for work
Pros:

It was fine! Good for work

Cons:

Hotel itself was a bit seedy and outside the rooms smelled

2026-03-13 • via Nuitee
L
LaWanda • couple • us
10
All of the staff was so nice and it’s nice and clean.
Pros:

It’s easy to get to and not far from the airport.

2026-03-13 • via Nuitee
B
Brian • couple • us
8
Pros:

Great staff

Cons:

Elevators functioned slowly.

2026-03-06 • via Nuitee
S
Schäder • family_with_children • se
10
2026-02-22 • via Nuitee
L
Linda • couple • us
7
Cons:

Hotel was under construction. It should be told to you when booking!

2026-01-29 • via Nuitee
K
Kathleen • couple • us
5
Pros:

Breakfast was not free.

Cons:

There was not a shower curtain in the bathroom. There was an ironing board but no iron.

2026-01-20 • via Nuitee
J
Janelle • solo_traveller • us
8
2026-01-19 • via Nuitee
R
Randy • couple • us
3
2026-01-19 • via Nuitee
A
Ashley • solo_traveller • us
5
2026-01-15 • via Nuitee
B
Benjamin • solo_traveller • us
9
2025-12-30 • via Nuitee
S
Steve • couple • us
9
2025-12-25 • via Nuitee
A
Aleksandra • family_with_children • us
1
I have to asked if the bed att all from previous guests was changed,. And turns out no … so from here I have questions
Pros:

Nothing

Cons:

Dirty very dirty please

2025-12-09 • via Nuitee
B
Bryan • couple • us
10
2025-11-25 • via Nuitee
J
Joanne • family_with_children • au
8
2025-11-21 • via Nuitee