Crowne Plaza Madrid Airport by IHG

Hotels
•
IHG
9 (158 reviews)
Calle de Lola Flores, 1, Access By Avenida de Aragon, 402, Madrid, Madrid, 28022 , Madrid , ES
34-91-2063410

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Facilities

Electric car charging station
Long-term parking (surcharge)
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Conference space
Breakfast available (surcharge)
Television in common areas
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Spacious accommodations
Convenient airport access
Cons:
Limited dining options nearby
Issues with ants in the room
Location safety concerns

Categories

Cleanliness
9
Generally clean and well-maintained, but there was an issue with ants mentioned in reviews.
Service
10
Staff were consistently described as friendly, helpful, and accommodating.
Location
8
Location is convenient for airport access but not ideal with limited dining options nearby.
Room Quality
9
Spacious rooms noted, but some lacked sufficient furniture like additional seating.
Amenities
8.5
Amenities were limited, especially nearby options, but hotel facilities were adequate.
Value for Money
8.5
Price is reasonable for the quality offered, though breakfast was deemed overpriced.
Food and Beverage
9.5
Food quality was praised, but the price of breakfast was seen as excessive.
Overall Experience
9.5
Overall a positive stay with significant highlights on cleanliness, service, and room spaciousness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:38

Property Description

Luxurious Amenities

Indulge in the hotel's 24-hour fitness center and complimentary WiFi, with helpful concierge services available at your convenience.

Elegant Accommodations

Relax in one of the 125 guestrooms featuring minibars and enjoy room service or dine at the on-site restaurant.

Event Spaces

Host your event in the hotel's conference center with 3692 square feet of space and take advantage of the 24-hour business center.

Experience luxury and convenience at Crowne Plaza Madrid Airport, an IHG Hotel. Book now for a memorable stay in Madrid.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Parking height restrictions apply.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Parking

    Parking height restrictions apply

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 158 reviews
Cleanliness: 9
Service: 10
Location: 8
Room Quality: 9
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 9.5
Overall Experience: 9.5
A
Ana
10
Pros:

Sara in the dining room is wonderful, attentive, efficient, hard worker! The girl in the dining room on Sunday morning also, kept everything spotless, never stopped walking around! Made sure food stations were well supplied.

2025-10-13 • via Nuitee
K
kelvin • partner
6
Pros:

Parking was safe, well lit but little foot traffic noted

2025-10-02 • via Nuitee
E
Esteban • partner
10
Pros:

I didn’t use the parking lot

2025-10-02 • via Nuitee
V
Vinay K. • family
2
Pros:

We booked 2 club rooms for one night through Expedia. Upon arrival, the front desk initialllyvdenied that our price included paid parking. When I showed my booking details in Expedia app, the front desk acknowledged their mistake. What irked me most was upon leaving the hotel, I got intimation from credit card card that the hotel has charged e11 for bar item in room when we had not even touched the fridge/bar in the room. I called Expedia, who has adviced to call hotel directly. This is cheap way of making money from tourists. Avoid the hotel.

2025-09-22 • via Nuitee
J
Jose
10
Pros:

Convenient to airport. Nice hotel

2025-09-19 • via Nuitee
Z
ZANDRA • family
8
Pros:

We got Club 124 room, which was huge but lacked furniture, ie. only 1 lounge chair to sit on. This room can certainly use at least 1 other lounge chair, or a couch. TV was very small in comparison to the room size.

2025-09-16 • via Nuitee
E
Edissa • partner
10
Pros:

Location

2025-09-13 • via Nuitee
S
Solomon • family
8
Pros:

Very clean and great and friendly staff

2025-09-11 • via Nuitee
P
Penka
10
Nice stay
Pros:

The hotel was clean and spacious. We will definitely stay again. Nice bonus is that offers a ride to the airport- for only 5 euros per person (the taxi or Uber would have been at least 30 euros).

2025-09-06 • via Nuitee
A
Ana
10
Pros:

Everything was excellent. The staff very friendly and cooperative

2025-09-03 • via Nuitee
N
nicasio • partner
8
Pros:

Although it is close to the airport, it is far from the centro of Madrid. No restsurants or grocery stores around

2025-08-31 • via Nuitee
N
nicasio • partner
8
Pros:

Friendly front desk

2025-08-31 • via Nuitee
J
Jose • family
4
Pros:

Not nice neighborhood and really expensive

2025-08-24 • via Nuitee
A
Ana
8
Pros:

Good. Breakfast was not worth $20 for the buffet

2025-08-22 • via Nuitee
A
Abdul Aleem • family
8
Pros:

Good hotel in a not so good area but overall spacious rooms, good service.
Excellent breakfast.

2025-08-21 • via Nuitee
K
karla • family
10
Pros:

.

2025-08-21 • via Nuitee
R
Rafael Angel GARCIA • partner
10
Pros:

Great place to stay

2025-08-20 • via Nuitee
E
erez
10
Pros:

Was good

2025-08-20 • via Nuitee
N
nicasio and raul
8
Pros:

Breakfast was very good.

2025-08-19 • via Nuitee
R
Rodrigo
8
Pros:

Staff was awesome, and food delicious. Convenient location for a night stay or long layover with kids.

2025-08-17 • via Nuitee