Hotel Las Pergolas

Hotels
8.4 (683 reviews)
Av. Morelos, 2244 Colonia Ladron de Guevara , Guadalajara , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and attentive staff (reception, bellboys)
Excellent location, convenient for transport and nearby points
Good restaurant/food reported as tasty
Heated pool and usable amenities (bar, TV)
Comfortable beds mentioned by some guests
Good value for price-location by several guests
Cons:
Persistent sewage/drain smell in rooms and water quality complaints
Rooms described as old, stained walls and sometimes uncomfortable
Housekeeping issues: missing towels, inconsistent cleaning
Noise from constant machine affecting sleep for some guests
Insufficient parking on site
Occasional rude reception behavior / customer service lapses

Categories

Cleanliness
5.8
Multiple reviews report rooms smelling like sewage/drain, visible dirt and stained walls; several guests explicitly complained about dirty rooms and poor water quality.
Service
10
Consistently praised staff: reception, bellboys and general personnel described as very attentive and friendly; a few isolated issues (towels, one rude receptionist) but overall service is a strong positive.
Location
10
Repeatedly noted as a major positive: 'perfect' location, convenient for transport and proximity to points of interest; many guests highlight location as a key reason to stay.
Room Quality
6.6
Mixed to negative: reports of old rooms, stained walls, uncomfortable beds and pillows in some reviews, though a few guests mentioned comfortable beds.
Amenities
8
Amenities like a heated pool, bar and restaurant are appreciated; some functional issues reported (no extractor in bathroom, limited parking, older facilities).
Value for Money
8
Several guests cited good position and price; complaints about water smell and room condition reduce perceived value but price/location yield acceptable value for many.
Food and Beverage
9.1
Restaurant food is positively mentioned as 'very tasty'; limited negative notes relate to water quality rather than food itself.
Overall Experience
9.7
Overall impressions are mixed but skew positive due to excellent staff and location; however significant cleanliness/water issues impacted some stays—net experience remains favorable for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:39

Property Description

Luxurious Accommodations
Indulge in comfort with cable TV, air conditioning, and a private bathroom stocked with complimentary toiletries at Hotel Las Pergolas.

Dining Excellence
Savor authentic Mexican cuisine at the on-site restaurant or explore nearby culinary delights like La Bodeguita del Medio, just a stone's throw away.

Convenience and Hospitality
Experience 24-hour service at the front desk, lush garden and terrace areas, along with meeting facilities, tour desk, and luggage storage for a seamless stay.

Secure your spot at Hotel Las Pergolas now for a memorable and convenient Guadalajara getaway!

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GDL

Location

Guest Reviews

8.4
Based on 683 reviews
Cleanliness: 5.8
Service: 10
Location: 10
Room Quality: 6.6
Amenities: 8
Value for Money: 8
Food and Beverage: 9.1
Overall Experience: 9.7
I
Ilia • solo_traveller • mx
6
Got stuck in the elevator
Cons:

Got stuck in the elevator

2026-08-29 • via Nuitee
V
Valdes • solo_traveller • mx
10
Pros:

El lugar estuvo excelente

Cons:

Todo estuvo genial, disfrute la alberca qué estaba limpia y climatizada

2026-08-29 • via Nuitee
M
Miguel Angel • couple • us
5
Fair
Cons:

There was no extra table for sitting or eating, no refrigerator and bothering sound at nigh like a motor.
Parking lot very limited.

2026-08-29 • via Nuitee
R
Robert • solo_traveller • mx
10
2026-08-28 • via Nuitee
J
JUAN LEONARDO • family_with_children • mx
10
excelente lugar
Pros:

excelente ubicación, estancia muy agradable, buena limpieza, buena atencion, lo recomiendo ampliamente

Cons:

que a veces no alcanzas estacionamiento dentro del hotel

2026-08-25 • via Nuitee
S
Sandra • couple • mx
10
2026-08-25 • via Nuitee
L
Luis • family_with_children • mx
9
2026-08-22 • via Nuitee
M
Manuel • family_with_children • mx
8
2026-08-22 • via Nuitee
C
CRUZ CASILLAS • solo_traveller • mx
10
2026-08-21 • via Nuitee
M
martinez • solo_traveller • mx
8
Pros:

La ubicación

Cons:

La tv no tenía canales

2026-08-21 • via Nuitee
L
Luis • solo_traveller • mx
10
2026-08-18 • via Nuitee
F
Fernando • solo_traveller • mx
9
Pros:

La ubicación

Cons:

Nada

2026-08-18 • via Nuitee
H
Hahne Fernández • solo_traveller • mx
10
Pros:

La atención del personal es excelente!

Cons:

El check out a las 11:00am debería ser a la misma hora del check in para disfrutar más el tiempo dentro de las instalaciones.

2026-08-18 • via Nuitee
A
Arturo Gamboa • solo_traveller • mx
9
Agradable Lugar!!!
Pros:

Agradable lugar y comodo tanto para trabajo o descansar

2026-08-18 • via Nuitee
R
Robert • family_with_children • mx
7
Pros:

It is in a good location

Cons:

The WiFi is terrible in the room

2026-08-16 • via Nuitee
O
Orozco • solo_traveller • mx
10
Pros:

Un excelente servicio

2026-08-16 • via Nuitee
M
Marcos • family_with_children • mx
1
Bad experience with towels stained. Bathroom dirty and damaged. Bad experience in this hotel
Pros:

The pool was good

Cons:

but I cannot say the same for the rooms. The bathroom was dirty and old. Unsafe and bad smell

2026-08-12 • via Nuitee
J
Juan Pablo • solo_traveller • mx
8
2026-08-11 • via Nuitee
A
AXEL MIGUEL • extended_group • mx
8
2026-08-10 • via Nuitee
M
Muñoz Martinez • solo_traveller • mx
10
Pros:

Muy buen servicio desde la llegada al hotel
El restaurante muy rico la comida, el hotel muy limpio y la atencion del personal de 10

Cons:

Pues solo que el chequin es a las 3:00:de la tarde

2026-08-07 • via Nuitee