The Westin Sendai

Hotels
•
Westin
9.1 (323 reviews)
Ichiban-cho 1-9-1 , Sendai , jp

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Cleanliness
Comfort
Service
Spacious Rooms
Great Views
Cons:
High Breakfast Cost
Some Service Confusions
Limited Gym

Categories

Cleanliness
9.25
Multiple reviews highlighted cleanliness as a strong point.
Service
9.75
The staff's attentiveness and helpfulness were frequently praised.
Location
9.25
Location was generally viewed positively, but some found it a bit far from the station.
Room Quality
9.25
Rooms were noted as spacious and comfortable.
Amenities
9.05
Amenities were good and mentioned positively, though some issues were raised.
Value for Money
8.25
Some complaints about high breakfast prices impacted score.
Food and Beverage
8.75
Food quality received mixed reviews, with some stating it could improve.
Overall Experience
9.25
Overall, guests had a very positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:52

Property Description

Luxurious Accommodation on Sendai's Tallest Building

Chic Furnishings and Floor-to-Ceiling Windows
Experience modern luxury in rooms with satellite LCD TV, a fridge, and a spacious en suite bathroom with free toiletries.

Dining Options and Relaxation Amenities
Indulge in sophisticated Western cuisine at Restaurant Symphony, savor traditional Japanese dishes at Ichimuan, and unwind at Horizon Lounge & Bar. Enjoy a free-use gym, rejuvenating massages, and treatments at Flow Spa.

To book your stay at The Westin Sendai for a blend of luxury and convenience, visit our website now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDJ

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1500 per day.

Location

Guest Reviews

9.1
Based on 323 reviews
Cleanliness: 9.25
Service: 9.75
Location: 9.25
Room Quality: 9.25
Amenities: 9.05
Value for Money: 8.25
Food and Beverage: 8.75
Overall Experience: 9.25
U
Ursula • extended_group • at
9
Angenehme Atmosphäre, schöne Zimmer mit Aussicht und gutes Essen
Pros:

Essen und Lage sehr gut.

Cons:

Die Englischkenntnisse vom Lobby Personal könnte teilweise verbessert werden.

2026-03-14 • via Nuitee
C
Christophe • couple • fr
9
2026-03-12 • via Nuitee
A
Al • solo_traveller • sa
7
2026-03-08 • via Nuitee
D
Daniel • extended_group • au
8
2026-02-28 • via Nuitee
Y
Yuching • couple • tw
10
2026-02-27 • via Nuitee
G
Graham Masterton • couple • sg
7
Great location but ...
Pros:

The location is what makes us consider the property. This is in the middle of food and shopping and easy for sightseeing as it is also close to public transportation and accessible to taxis.

Cons:

The room was a little dim, slightly dusty, and the beds were not really comfortable. Hard for them to compete with newer establishments and hope they are able to figure out the little details that makes them fall short.

2026-02-25 • via Nuitee
C
Chun Ting Gorman • couple • hk
10
2026-02-25 • via Nuitee
J
Junji • couple • jp
9
2026-02-11 • via Nuitee
T
Tomoyuki • couple • jp
10
2026-01-30 • via Nuitee
G
Grace • extended_group • hk
8
Pleasant short stay
2026-01-30 • via Nuitee
A
ATSUKO • extended_group • jp
10
very good
Pros:

無駄な物が置いてなく、必要な物は充分に備えられているという感じでした
高いだけあって、部屋は広くゆっくりお風呂にも入れて満足でした
荷物の預かりをして貰えたことが助かりました

Cons:

あまり思い浮かびません

2026-01-25 • via Nuitee
M
Mizukami • solo_traveller • jp
10
2026-01-22 • via Nuitee
A
Aya • couple • jp
10
2026-01-20 • via Nuitee
I
IRITA • couple • jp
9
よかったです
2026-01-19 • via Nuitee
Y
Yuan Chi • family_with_children • tw
4
2026-01-19 • via Nuitee
H
HONGCHEN • solo_traveller • jp
8
2026-01-19 • via Nuitee
H
HIKARU • family_with_children • jp
9
癒し
Pros:

ラグジュアリーであたたかな雰囲気

2026-01-10 • via Nuitee
T
TONY SUN • family_with_children • tw
9
2026-01-01 • via Nuitee
S
Suto • couple • jp
8
2025-12-25 • via Nuitee
A
Angel • couple • my
10
2025-12-22 • via Nuitee