The Westin Sendai

Hotels
•
Westin
9.1 (408 reviews)
Ichiban-cho 1-9-1 , Sendai , JP
+81 22-722-1234

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Cleanliness
Comfort
Service
Spacious Rooms
Great Views
Cons:
High Breakfast Cost
Some Service Confusions
Limited Gym

Categories

Cleanliness
9.25
Multiple reviews highlighted cleanliness as a strong point.
Service
9.75
The staff's attentiveness and helpfulness were frequently praised.
Location
9.25
Location was generally viewed positively, but some found it a bit far from the station.
Room Quality
9.25
Rooms were noted as spacious and comfortable.
Amenities
9.05
Amenities were good and mentioned positively, though some issues were raised.
Value for Money
8.25
Some complaints about high breakfast prices impacted score.
Food and Beverage
8.75
Food quality received mixed reviews, with some stating it could improve.
Overall Experience
9.25
Overall, guests had a very positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 09:52

Property Description

Luxurious Accommodation on Sendai's Tallest Building

Chic Furnishings and Floor-to-Ceiling Windows
Experience modern luxury in rooms with satellite LCD TV, a fridge, and a spacious en suite bathroom with free toiletries.

Dining Options and Relaxation Amenities
Indulge in sophisticated Western cuisine at Restaurant Symphony, savor traditional Japanese dishes at Ichimuan, and unwind at Horizon Lounge & Bar. Enjoy a free-use gym, rejuvenating massages, and treatments at Flow Spa.

To book your stay at The Westin Sendai for a blend of luxury and convenience, visit our website now.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SDJ

Location

Guest Reviews

9.1
Based on 408 reviews
Cleanliness: 9.25
Service: 9.75
Location: 9.25
Room Quality: 9.25
Amenities: 9.05
Value for Money: 8.25
Food and Beverage: 8.75
Overall Experience: 9.25
Y
YIFAN • couple • tw
9
Pros:

服務人員友善親切，積極幫助旅客

Cons:

隔音問題

2026-10-23 • via Nuitee
A
ASAMI • solo_traveller • jp
10
2026-10-21 • via Nuitee
K
Kin man raymond • couple • hk
9
Wonderful. The birthday cake was very delicious.
Pros:

Modern and clean. Convenient carpark location

Cons:

More outlets needed for device charging.

2026-10-20 • via Nuitee
A
Avi • family_with_children • il
10
Pros:

מלון מעולה במרכז סנדאי. חדר נקי מרווח ונוח מאד. מיקום טוב, מיקום טוב, מרחק הליכה לתחנת הרכבת ולארקדיה. הרבה מסעדות באיזור. חניה תת קרקעית נוחה אך בתשלום נוסף.

Cons:

שלוש מעליות מהחדר לחניה. חוץ מזה הכל טוב.

2026-10-18 • via Nuitee
紀子 • solo_traveller • jp
10
奥州豪華宿泊
Pros:

スタッフ対応素晴らしい👏
韓国人スタッフさん、
私の韓国語を聞いてくださり、褒めてくれた。

Cons:

なし

2026-10-12 • via Nuitee
M
MONAMI • family_with_children • jp
9
2026-10-08 • via Nuitee
K
koyuki • solo_traveller • jp
8
2026-09-17 • via Nuitee
T
Taeko • solo_traveller • jp
8
非日常の質感に浸れる特別な時間
Pros:

グレード感、音の反響、他のホテルには無い質感がある

Cons:

ロビー前に少し空間的ゆとりがあってもいい

2026-09-15 • via Nuitee
W
Wai Lam Antonio • couple • mo
9
2026-09-15 • via Nuitee
J
Jason • couple • us
3
Too expensive for what it is. I will stay somewhere else next time.
Pros:

Location was fine

Cons:

Not good value. Tried to charge me for extra bed for our daughter. Had to pull bed out of room because I wouldn’t pay. See messages for details. Also, breakfast was so-so with a lot of items unavailable. Seems kitchen can’t keep up. Carpets in hallways torn. Not a 5-star experience, but definitely a 5-star price. Will not return.

2026-09-07 • via Nuitee
M
Maki • solo_traveller • jp
9
2026-09-07 • via Nuitee
M
Max • couple • tw
8
2026-08-27 • via Nuitee
W
wei • extended_group • cn
10
2026-08-25 • via Nuitee
M
MATUYAMA • couple • jp
8
2026-08-25 • via Nuitee
D
Deborah • couple • ch
7
2026-08-24 • via Nuitee
A
Amichay • solo_traveller • de
9
2026-08-22 • via Nuitee
D
Danit • couple • il
9
מלון מפנק במיקום טוב
2026-08-22 • via Nuitee
J
Jamie • couple • us
10
Pros:

Great location, not far from the train station. Comfortable beds. Great pillows. Fantastic views.

2026-08-21 • via Nuitee
S
seungryong • couple • kr
5
2026-08-21 • via Nuitee
N
NAMIE • solo_traveller • jp
10
Pros:

ロケーションがよく、清潔だった

2026-08-21 • via Nuitee