Pullman Zhangjiajie Hotel

Hotels
•
Pullman Hotels and Resorts
No.188, Gaoyun Road, Wulingyuan , Zhangjiajie , cn

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent service by Mr. Zhu
Great location near attractions
Cons:
Cleanliness issues in the rooms
Language barrier for non-Chinese guests

Categories

Cleanliness
8.13
Several complaints about cleanliness, with specific mentions of hairs and stains in the room.
Service
9.6
Positive mentions of Mr. Zhu's exceptional service and helpfulness.
Location
9.64
Great location near the east gate of Zhangjiajie National Forest Park.
Room Quality
7.59
Rooms feel outdated and dark, with mentions of cleanliness issues.
Amenities
9.12
General amenities but no specific positives or negatives noted.
Value for Money
9.08
Perceived value is acceptable but impacted by cleanliness and room quality.
Food and Beverage
8.13
Breakfast described as chaotic and repetitive; food quality varied.
Overall Experience
9.1
Overall experience was good, supported by excellent service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:18

Property Description

Luxurious Accommodation
Nestled in the renowned Wulingyuan Scenic Area, Pullman Zhangjiejie Hotel offers upscale rooms with complimentary wired internet, minibar, and safety box. Pamper yourself in the lavish bathrooms equipped with bathtubs, showers, and deluxe toiletries.

Recreational Activities
Indulge in a myriad of leisure options at our hotel, from a refreshing dip in the seasonal outdoor pool to invigorating workout sessions at the fitness center. Unwind with a soothing massage, showcase your singing skills at the karaoke facilities, or challenge friends to a game of pool.

Culinary Delights
Savor a diverse culinary experience at our dining venues. V - Café tantalizes taste buds with Southeast Asian cuisine, while FENG Chinese Restaurant serves Hunan and Cantonese specialties. Explore more flavors at V Noodles Restaurant, Tea Pavillon, and Lobby Bar for a delightful dining journey.

Book your stay at Pullman Zhangjiajie Hotel for an unforgettable retreat amidst scenic wonders and top-notch hospitality.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.
The hotel is upgrading some functions of the executive lounge, so the executive lounge is temporarily closed. For more details, please call the hotel front desk: 0744 8888 888.Swimming pool: Closed from Sun, Nov 1, 2026 until Fri, Apr 30, 2027
Swimming pool: Closed from Mon, Nov 1, 2027 until Sun, Apr 30, 2028
Swimming pool: Closed from Wed, Nov 1, 2028 until Mon, Apr 30, 2029
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DYG

Location

Guest Reviews

Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 7.59
Amenities: 9.12
Value for Money: 9.08
Food and Beverage: 8.13
Overall Experience: 9.1
P
Pierre-Yves • solo_traveller • fr
10
Pros:

La situation de idéale de l'hôtel à coté de l'entrée du parc et dans la ville de Wulingyuan, le service etvla taille de la chambre !

Cons:

Rien à redire

2026-08-09 • via Nuitee
T
Tiago • family_with_children • pt
10
Amazing staff, very helpful
Pros:

Very comfortable and wonderful rooms

2026-08-06 • via Nuitee
K
Kristian • family_with_children • dk
8
2026-08-05 • via Nuitee
K
Kyra • couple • nl
8
2026-08-05 • via Nuitee
S
Soe Thu Ya • extended_group • gb
9
2026-08-02 • via Nuitee
G
geserjav • couple • mn
8
2026-08-02 • via Nuitee
A
Anabel • solo_traveller • mx
10
2026-07-22 • via Nuitee
H
HOUSSEIN • family_with_children • be
8
2026-07-20 • via Nuitee
V
Vicente • extended_group • es
10
2026-07-18 • via Nuitee
B
Beata • couple • pl
10
Great location
Pros:

Location

Cons:

Location

2026-07-13 • via Nuitee
C
Charlotte • couple • au
10
2026-07-10 • via Nuitee
M
Marie Laure • couple • fr
8
Super séjour à Zhangjiaje
Pros:

J’ai aimé le lieu car très pratique pour les visites . Beaucoup de restaurants autour . À proximité du parc est de Zhangjiaje. J’ai aimé l’agence qui conseille parfaitement pour les visites et organisent pour vous sans prendre de frais exorbitants . J’ai aimé la piscine la salle de sport . Le personnel est très sympa . Bon rapport qualité prix .

Cons:

Ce que j’ai moins apprécié c’est la qualité du petit déjeuner . Peut mieux faire pour un Pullman . Il est varié mais qualitativement ce n’est pas génial. Il faut acheter un bonnet de bain pour la piscine et ce n’était pas mentionné .

2026-07-07 • via Nuitee
M
Marcelle • family_with_children • ca
8
2026-07-06 • via Nuitee
M
Martin • couple • ar
9
2026-07-02 • via Nuitee
R
Ray • solo_traveller • gb
8
Location perfect staff great
Pros:

Great position right in the centre of everything

Cons:

Very crowded at breakfast,coffee was poor and tables not cleared quick enough.

2026-06-27 • via Nuitee
M
Mohammed • couple • ae
7
2026-06-27 • via Nuitee
M
Mithunn • couple • sg
10
Got back in touch with Nature, with comfort
Pros:

The location was grand, transport was very feasible, the vibe was just spectacular

The staff also went the extra mile to assist with all our requests (honeymoon arrangements) as well as the tour office, he was very knowledgeable in his advice on touring zhangjiajie

2026-06-24 • via Nuitee
C
Claudia • solo_traveller • cl
10
2026-06-24 • via Nuitee
S
Sholpan • extended_group • kz
9
Отель ескіргенімен қызмет сапасы жоғары
Pros:

Пуллман отелі ескірген, бірақ қызмет көрсету деңгейі ойдағыдай. Отель Ұлттық парктің шығыс қақпасына жақын орналасқан. Жаяу баруға болады. Отель маңында кішігіріи сауда нүктелері кешке жұмыс жасайды. Фреш, жеміс-жидек, сувенирлер, шай түрлері сатылады. Отельде қонақтармен жұмыс жасау сервисі жақсы жолға қойылған. Қажетті турларды отель қызметкерлерінен алуға болады. Бассейн суы жылы. Таңғы асы жақсы. Отель қызметкерлері әрдайым көмекке дайын.

Cons:

Бәрі жақсы

2026-06-24 • via Nuitee
E
Evgeniia • couple • ru
8
Pros:

Расположение отличное, и жизнь вокруг есть, и вход в парк с горами рядом (10 минут пешком или 2 на машине), прямо на выходе вечерами рыночек, в целом в отеле чисто и светло. В лобби каждый вечер живая музыка. Спокойная на втором этаже терраса. Завтрак в целом для Китая Ок, поесть вполне можно. В бассейне чисто, правда, придется купить на месте смешную шапочку :)

Cons:

Темный санузел, не хватает света. С ресторане на ужине к нам никто так и не подошел, мы ушли. Но в целом по всем параметрам лучше есть где-то на улице, вокруг полно мест. Есть даже BBQ с водопадом под оперу :)

2026-06-19 • via Nuitee