The Langham, Shanghai, Xintiandi

Hotels
Langham Hotels International
9.8 (1601 reviews)
99 Madang Road , Shanghai , cn

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Attentive service
Clean rooms
Cons:
Somewhat dated interiors
High breakfast prices

Categories

Cleanliness
9.95
Clean and well-maintained, though some rooms may feel dated.
Service
9.99
Consistently praised for attentive and courteous service.
Location
10
Fantastic location, very central and convenient.
Room Quality
9.41
Rooms are comfortable, but some may seem a bit dated.
Amenities
9.64
Amenities generally good, though some areas could use updates.
Value for Money
9.43
Higher prices for some services compared to offerings.
Food and Beverage
10
Breakfast and dining options receive good reviews.
Overall Experience
10
Overall, a very good experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 11:24

Property Description

Luxurious Location in Xintiandi
Located in the heart of Shanghai's vibrant Xintiandi district, The Langham, Shanghai, Xintiandi offers unparalleled access to the city's top entertainment, dining, and shopping destinations.

Premium Amenities for Relaxation and Recreation
Indulge in ultimate relaxation at the Chuan Spa, take a dip in the indoor pool, or savor gourmet cuisine at the hotel's stylish restaurants. With a 24-hour fitness center, hot tub, and concierge services, every guest's needs are catered to with utmost care.

Exquisite Dining Experience
From authentic local dishes to Cantonese delicacies, the hotel's signature restaurant Tang Court and all-day dining at Cachet restaurant offer a culinary journey not to be missed. Unwind with afternoon tea or cocktails at the elegant lobby lounge and bar.

Book your stay at The Langham, Shanghai, Xintiandi for a luxurious and unforgettable experience.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that the hotel is:
-a 2-minute walk from Exit 2 of South Huangpi Road Station (line 1)
-a 10-minute walk from Exit 6 of Xintiandi Station (line 10 and line 13)

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

The Langham Club offers elegant and intimate club benefits throughout your stay for booked club and suite guests (up to 2 registered check-in guests) on the 27th floor which includes daily breakfast, afternoon tea, happy hour and evening canapés.Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVG

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.8
Based on 1601 reviews
Cleanliness: 9.95
Service: 9.99
Location: 10
Room Quality: 9.41
Amenities: 9.64
Value for Money: 9.43
Food and Beverage: 10
Overall Experience: 10
T
Thomas solo_traveller us
9
Pros:

Very nice hotel; expensive but worth it in my view. Exercise room was good, staff friendly and accommodating, breakfast was excellent.

Cons:

Wifi was pretty good for China, but not great overall. Restrictions on wifi usage is still one of the downsides of traveling to China

2026-04-04 via Nuitee
G
Geoffrey family_with_children id
9
2026-04-02 via Nuitee
R
Renee couple hk
6
2026-04-01 via Nuitee
B
Bonnae solo_traveller hk
7
Pros:

Loved its location

Cons:

They can do better with their food at the Lounge Bar and simple wines and spirits needs replenishing. Use better quality Vodkas, Gin + Champagnes

2026-03-31 via Nuitee
D
Dmitry couple ru
9
Excellent value for money
Pros:

Perfect location, convenient rooms.

Cons:

Could make Chinese breakfast richer, sport center rather small, no outside window

2026-03-31 via Nuitee
Q
Queenie Prabakanti family_with_children id
10
Langham made our stay in Shanghai so memorable and enjoyable!
Pros:

**Exceptional Stay at The Langham Shanghai – Truly Best-in-Class Service**

Our stay at The Langham Shanghai was absolutely amazing—truly one of the best hotel experiences we’ve ever had.

A special thank you to the concierge team, especially Johnny and Francis, who went above and beyond for us. They didn’t just help with restaurant reservations—they assisted us all the way down to pre-ordering menus and securing the best arrangements. Despite our many requests, they handled everything with so much patience, care, and professionalism.

The level of service throughout the hotel was consistently outstanding. The staff were always attentive, responsive, and genuinely helpful. We had multiple packages delivered during our stay, and everything was handled smoothly and safely all the way to our room. Even when we left an item behind at a restaurant, the team helped coordinate and ensured it was picked up and returned to the hotel—completely hassle-free.

From the greeters at the entrance, the staff assisting with luggage, to those helping us arrange transportation—everyone was incredibly warm, friendly, and proactive. The room itself was also excellent—comfortable, well-maintained, and truly top-notch.

It’s rare to find a concierge and service team as dedicated and helpful as this. The Langham Shanghai truly sets the standard for hospitality.

We will definitely be coming back on our next trip to Shanghai. Thank you, Langham, for making our stay so memorable and enjoyable!

Cons:

none, everything was perfect!

2026-03-31 via Nuitee
L
Latifa extended_group ae
4
Place is good but over-priced & the reception staff were not helpful.
Pros:

Cleanliness and location

Cons:

👎🏻Absolutely unacceptable experience — I strongly advise anyone visiting Shanghai to avoid this hotel.

We booked 4 twin rooms through Booking.com with a clearly confirmed total price of around CNY 55,000. The hotel accepted and confirmed these bookings.

However, at check-in/payment, we were charged RMB 71,219, which is over RMB 16,000 more than the confirmed price. This is already a major and unacceptable discrepancy.

On top of that, we were also asked to pay an additional RMB 8,000 as a deposit for the rooms, which was never mentioned anywhere on Booking.com during the reservation process. If this had been clearly stated in advance, we would have come prepared. However, after discussing with the staff, it was reduced to 4000 RMB. Still, we should’ve been informed beforehand.

We are travelers on a planned budget, and suddenly being asked to pay such a large unexpected amount completely disrupted our trip. This money was intended for our expenses during the stay (food, shopping, etc.), not for hidden or undisclosed charges.

There was no proper explanation, no transparency, and no effort to resolve the situation at the time.

A confirmed booking price should be honored, and all charges — especially large deposits — must be clearly communicated in advance. What happened here is misleading and unprofessional.

⚠️ Warning to future guests:
Do not rely on the confirmed price shown online, and be prepared for unexpected additional charges that are not disclosed during booking.

We are escalating this with Booking.com and expect a full investigation and refund.

Very disappointing and stressful experience.

2026-03-31 via Nuitee
R
Ryan solo_traveller hk
10
2026-03-30 via Nuitee
C
Cheyanne couple us
10
2026-03-26 via Nuitee
D
David extended_group gb
10
Excellent stay at The Langham, I will be back!
Pros:

Excellent location for the Xintiandi area

Cons:

Very comfortable with excellent staff

2026-03-25 via Nuitee
K
Kok Weng solo_traveller my
10
2026-03-22 via Nuitee
Y
Yingchieh couple tw
10
2026-03-21 via Nuitee
solo_traveller cn
10
2026-03-18 via Nuitee
B
Beverly family_with_children ph
10
Pros:

Love the exceptional service! From the concierge, front desk to housekeeping.

Everyone is just very helpful.

We wanted to buy things but did not have the Mei Tuan app.

Teams even offered to help us get anything we need.

2026-03-17 via Nuitee
A
Alasdair couple au
10
Beautiful hotel for a short or long stay
Pros:

Location & super comfortable night

Cons:

Nothing. The property is fantastic.

2026-03-17 via Nuitee
K
Krongthip solo_traveller th
10
2026-03-16 via Nuitee
J
Jean francois solo_traveller fr
8
2026-03-15 via Nuitee
P
Prema couple sg
9
Pros:

Excellent service staff

2026-03-15 via Nuitee
F
fabrizio extended_group it
9
Soggiorno a Xintiandi. Bellissimo
Pros:

Hotel posizionato benissimo

Cons:

Nulla

2026-03-14 via Nuitee
H
Helen family_with_children au
10
Pros:

This is a fantastic hotel. Great staff, great location. Really recommend it.

2026-03-13 via Nuitee