Czarny Potok Wellness & Spa Zakopane Centrum

Hotels
Independent
8.6 (53 reviews)
ul. Tetmajera 20, Zakopane, Lesser Poland, 34-500 , Zakopane , PL

Pets allowed

Facilities

Free breakfast
Full-service spa
Free WiFi
24-hour front desk
Garden
Sauna
Steam room
Elevator
Hiking/biking trails nearby
Free breakfast
See all facilities

Review Highlights

Pros:
Excellent breakfast buffet
Loved the pool, hot tub and sauna
Friendly staff
Great location
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-04 23:59

Property Description

Spa Services for Relaxation: Indulge in massages, body treatments, and facials at our luxurious spa. Convenient Amenities: Enjoy complimentary Wi-Fi, room service, and a bar/lounge for your relaxation. Event Spaces and Transportation: Benefit from 4 meeting rooms, a 24-hour front desk, and an airport shuttle at your service. Ready to experience comfort and luxury? Book your stay at Hotel Czarny Potok for a memorable getaway in Zakopane.

Important information:

  • One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

Check-in and check-out hours:
Airport code: KRK

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Gloves are available to guests

  • General

    Guests are provided with free hand sanitizer

See all policies

Location

Guest Reviews

8.6
Based on 53 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
V
Violet family
10
Pros:

Excellent breakfast buffet. Loved the pool, hot tub and sauna.

2025-06-15 via Nuitee
B
Björn
8
Pros:

Bra hotell med trevlig personal

2025-06-12 via Nuitee
P
paul
8
Pros:

Great breakfast. Rooms are basic. Beds are very uncomfortable and decor and condition of rooms are in need of repair and updating.
No plugs in walls for charging phones etc. TV was vey outdated. Overall … needs work.

2025-05-28 via Nuitee
M
maciej friends
10
Pros:

Very good service

2025-03-10 via Nuitee
K
Kenza family
8
Pros:

BRUNCH

2025-01-08 via Nuitee
V
Verified traveler
8
Great People, Meh Stay
Pros:

The hotel staff is awesome - everyone I encountered was so friendly and willing to help lil non polish speaking me. Lots of choices and great things to try at the breakfast! Helpful staff there too.

My hotel room door didn’t lock which left me uneasy as night, I even put a chair in front hahaha. My sheets came off one night and there was lots of old hairs on the mattress which gave me the jeebies. The pool is good enough, saunas are hot but kinda small. The jacuzzi is definitely a jacuzzi but it isn’t a hot tub so be prepared for colder than bath water.

The service and the people are amazing.
Some tightening up would bring this place back to life.

2024-12-31 via Nuitee
P
Peter
8
Pros:

Very good location

2024-09-18 via Nuitee
M
Michael
10
Super hotel til prisen
Pros:

Meget fint hotel. Renligt, flot, og god morgenmad.

2024-07-28 via Nuitee
A
Adriana
6
Custo beneficio bom
Pros:

Quarto muito claro pela manha, falta cortina black-out, elevador nao atende as necessidades, vc precisa subir e descer escadas mesmo tendo o elevador, cafe da manha fraco.

2024-07-24 via Nuitee
M
Miroslaw partner
8
Pros:

Close to tourist attractions in Zakopane. Close to couple of convenience stores. No elevator for guest and many steps up and bit of walking at the hotel. Buffet breakfast good but better selections on weekend. Free ice available at reception. Reception personnel very helpfull Taxi drivers do NOT follow or use meter in Zakopane so definitely ask the driver if he charges by meter or just make up a price based on your destination which is always arbitrarily higher then would be by meter. The drivers are friendly but will rip you off for the ride if they do not use meter.Uber avaiblity scarce or not existent. So use taxi but insist on taxi using meter. If you need new towels in the room get the reception to instruct maid service to do so because it may not happen. The same applies to sheet changes otherwise they may change the sheets every 3 days only.
To me the room price a bit overpriced since you need to keep an eye on the room service yourself because things will not happen automatically. I have stayed for 3 days there.

2024-06-29 via Nuitee
K
Katarzyna
10
Pros:

Amazing locations, very friendly staff, rooms very clean, breakfast delicious, swimming pool tiny but perfect. Excellent quality and atmosphere 👌

2024-01-15 via Nuitee
A
Amina
8
Nem ingyenes az ingyenes parkolás!
Pros:

A szálloda parkolás nem! ingyenes, holott az volt megjelölve…fizettünk, rájöttünk hogy hétvégén ingyen lehet parkolni, ez visszás volt, az ár, amit az “ingyenes” saját parkolásért kértek, nem volt olcsó, 20 zloty…nem esett jól. Egyebekben kiváló hely volt.

2023-12-22 via Nuitee
Z
Zbigniew partner
8
Pros:

Everything ok, heater in the washroom didn't work

2023-03-27 via Nuitee
J
Jacek
8
Good place for a short stay
Pros:

Location of this hotel was great- close to all main attractions. We had a small misunderstanding during check in, but later on the stuff was incredible helpful and nice! The room was clean and tidy, but it definitely needs some renovation. The worst part was the heating in the room- was so hot and the air was stuffy in the room.
Pool, sauna and jacuzzi were nice as well. Funny thing was also that when I asked if we are going to have a view on the mountains receptionist told us rather not, but we did had a view on the wonderful winter mountains. Best thing in this hotel was breakfast! Amazing!

2023-03-22 via Nuitee
M
Marc
6
Un plus (vitrage accoustique) et ce serait parfait
Pros:

Hotel fréquenté par des couples polonais 50-60 ans. Les chambres paires sont situées côté rue ( circulation) et les impaires côté jardin ( calme). Les chambres spacieuses sont classées selon des catégories : normal, luxe et extra. Les double vitrages ne sont pas acoustiques donc bruit côté rue, les salles de bain sont modernes ( cabine de douche et WC suspendu).La direction est affable et la réceptionniste serviable. La piscine ( elle est surveillée par instructeur)le sauna, le hammam et le jaccouzi sont très appréciables. Le petit dej est copieux et très diversifié.

2023-03-05 via Nuitee
E
Elzbieta
10
ALLT PERFEKT
Pros:

Bra läge, nära till allt.
Fantastisk god frukost.

2022-12-22 via Nuitee
O
Olha family
10
Pros:

Lovely hotel, very friendly staff, great breakfast

2022-11-10 via Nuitee
M
Monika
8
Udany pobyt
Pros:

Kolejny raz udany pobyt, hotel nienajnowszy ale jest wszystko co trzeba, super sauny, miła obsługa, pyszne śniadanie

2022-09-05 via Nuitee
D
Daniel family
8
Pros:

Utmärkt läge, centralt ändå med vacker natur.

2022-08-26 via Nuitee
J
Jan family
8
Pros:

An easy walk to the city park, shops and restaurants but not in the middle of all the noise and crowds. Comfortable accommodations and nice breakfast buffet. We would stay again.

2022-07-31 via Nuitee