Best Western Plus Huntersville Inn & Suites Near Lake Norman

Hotels
•
Best Western Plus
6.7 (161 reviews)
13830 Statesville Rd, I-77 At Lake Norman, Exit #23, Huntersville, North Carolina, 28078 , Huntersville , US
+1 704-875-7880

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Pets allowed

Facilities

Elevator
Fitness facilities
Golfing nearby
Snorkeling nearby
Hiking/biking trails nearby
Kayaking nearby
Water skiing nearby
Television in common areas
Scooter/moped rentals nearby
Rafting nearby
See all facilities

Review Highlights

Pros:
Clean rooms reported by many guests
Friendly, helpful and quick staff/check-in
Comfortable beds
Consistently good hot breakfast with variety
Generally good value for price
Available parking
Cons:
At least one report of an extremely dirty room and lobby
Parking area poorly lit and safety/entry concerns at night
Maintenance issues: noisy fridge, non-working outlets, latch/sink problems, jumpy elevators
Missing toiletries/limited towels and toilet paper ran out for some
Administrative/payment issues (deposit refund and Expedia booking/payment problems)

Categories

Cleanliness
7.2
Mostly reported as clean across many reviews (clean rooms, plush towels), but there is at least one strong negative report of an extremely dirty lobby/room and occasional issues (wet/stained floor).
Service
7.4
Staff repeatedly described as friendly, helpful and quick at check-in; desk clerk upgraded a guest after a room issue — good service overall with some administrative issues (deposit/Expedia handling).
Location
5.8
Mixed: some guests felt the area/parking was fairly secluded and safe, but multiple comments cite poor/zero lighting in parking and an unsecured entry at night, creating safety concerns.
Room Quality
6.6
Rooms generally clean and comfortable (comfortable beds, citrus toiletries), but some rooms are 'tired' with furniture needing upgrades, noisy fridge, non-working outlets, latch/sink issues and occasional occupancy/misrooming problems.
Amenities
6.2
Breakfast amenity is a clear positive (hot breakfast, varied items) and a jacuzzi upgrade was offered in one case, but there are shortcomings: no washrags, limited towels/tissues, noisy fridge and some maintenance issues.
Value for Money
7
Several guests called it excellent value for the price and would stay again; however refundable deposit handling and a reported Expedia payment complication reduce perceived value for some.
Food and Beverage
6.8
Breakfast is consistently praised (hot, varied: eggs, waffles, biscuits & gravy, meats, fruit, coffee), providing solid satisfaction though no mention of other F&B options.
Overall Experience
6.6
Overall stays are generally positive with friendly staff, clean rooms and good breakfast, but isolated serious cleanliness and safety/administrative issues pull down the overall experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Luxurious Accommodations
Make yourself at home in one of the 64 guestrooms featuring refrigerators and microwaves. Your pillowtop bed comes with down comforters and Egyptian cotton sheets.

Top-Notch Amenities
Enjoy a complimentary full breakfast served daily from 6 AM to 9 AM. Featured amenities include a 24-hour business center, express check-in, and express check-out.

Convenient Location
With a stay at Best Western Plus Huntersville Inn & Suites Near Lake Norman, you'll be within a 10-minute drive of Lake Norman and Northlake Mall.

Book now to experience a perfect blend of comfort and convenience during your stay!

Important information:

  • The seasonal pool will be open from May to October.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Up to 3 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions. Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Noise policy

    Noise-free rooms not guaranteed

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.7
Based on 161 reviews
Cleanliness: 7.2
Service: 7.4
Location: 5.8
Room Quality: 6.6
Amenities: 6.2
Value for Money: 7
Food and Beverage: 6.8
Overall Experience: 6.6
D
daisy
8
Pros:

It was dark around hotel and we passed it and had to come back. Parking was good. Staff friendly and helpful.

2025-10-13 • via Nuitee
K
Krysta
2
Absolutely not
Pros:

Extremely dirty lobby and room. Rooms floor was wet and stained, I couldn't even leave my bags on the floor or go without shoes. I also never received my deposit back.

2025-10-12 • via Nuitee
D
Daniel
10
Pros:

Clean accomodations with plush bathroom towels, air conditioning that works, and staff that was friendly and attentive. My sole complaint is that the elevators were a bit "jumpy" at times with no accessible display of inspection certificates.

2025-10-05 • via Nuitee
J
Johnathan
10
Pros:

The first room was dirty, the second one had someone in it already. The desk clerk was amazing and upgraded my room to one with a jacuzzi after this. Didn't get to use it but room was very clean and citrus body products were provided.

Breakfast was good and steadily replenished. I would definitely stay here again. There is also a $100 deposit for incidentals that you get back

2025-10-04 • via Nuitee
C
Carlos • partner
6
Pros:

Staff great

2025-10-04 • via Nuitee
E
Eric
10
Pros:

Clean room and excellent customer service.

2025-10-04 • via Nuitee
M
MERVIN • partner
8
Pros:

Room was clean

2025-10-03 • via Nuitee
D
Daneisha • family
8
Pros:

The rooms were very clean and hot breakfast every morning.

2025-10-03 • via Nuitee
J
Jerica • family_with_children
4
Pros:

No washrags, fridge made loud noise, several outlets in the room did not work and outlets on lamp crackled when lamp was turned on.

2025-09-28 • via Nuitee
D
Dennis
10
Pros:

👍

2025-09-20 • via Nuitee
T
Thomas • family
8
Pros:

Clean and comfortable. Tha room was just what we needed for a short stay. Plenty of places tobeat nearby.

2025-09-20 • via Nuitee
T
Toni • family
8
Pros:

Beds extremely comfortable, staff was pleasant, only issue was the bathroom door didn’t really latch but overall room was clean and comfy

2025-09-20 • via Nuitee
J
Jacob
8
Pros:

The room was nice and clean. The area of town seems fairly safe and the hotels parking lot seems secluded from the main road enough that I didnt see a risk to my vehicle. Overall i had a nice stay.

2025-09-16 • via Nuitee
L
Lavon • family
10
Pros:

Enjoyed the whole establishment

2025-09-08 • via Nuitee
T
Trinesha
6
Pros:

It was okay but the furniture needs an upgrade. Staff is polite

2025-09-06 • via Nuitee
O
Onrie
10
Pros:

Great hotel.

2025-09-06 • via Nuitee
M
Maria
10
Pros:

Good

2025-09-02 • via Nuitee
J
Jeremiah
10
Overall, Great! But....
Pros:

Overall great stay. My only knock is that the only available parking is around back with ZERO lighting. Serious safety concern here. Also, i ventured out around midnight and returned shortly after to find I didn't need my key to gain access to the building. Oh and my sink stopper was stuck in the closed position.

2025-08-21 • via Nuitee
R
Ronald • family
6
Pros:

The property was OK, but the toilet paper ran out while we were there and there was no extra. There was no tissues skimpy on towels. Expedia was our biggest problem because it never went through to the hotel but it went through my bank account and they couldn’t pull it up so we ended up paying for it again and I’m expected to get a return on my Expedia, which is not there of course

2025-08-19 • via Nuitee
R
Ross
8
Quick overnight stay
Pros:

We stopped on our way from driving to Florida. We arrived around 1:30am in the morning. We called to let them know. Check in was quick with no stress.

After booking the hotel we read some of the horror reviews and were worried. We were pleasantly surprised with our stay. Staff were friendly and checked us in quickly.

Room was a little tired but was clean, beds were comfortable and we had no issues.

Breakfast was good. Eggs, Belgium waffles, biscuits and gravy, sausage patties, bacon, yoghurts, juice, toast, bagels, English muffins, fruit and cereal and coffee. It was a solid reliable breakfast. No complaints.

Would stay again as a quick stop on longer journey. We stayed in room 125 on the left side of the property.

2025-08-09 • via Nuitee