Waldorf Astoria Shanghai on the Bund

Hotels
•
Waldorf Astoria Hotels & Resorts
9.8 (582 reviews)
No. 2 Zhong Shan Dong Yi Road , Shanghai , cn

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Spacious rooms
Great location
Excellent service
Cons:
Language barrier
Pillow quality
Breakfast service

Categories

Cleanliness
9.64
Mixed sentiments regarding cleanliness; some mentioned good housekeeping.
Service
10
Excellent service mentioned, although some complaints about staff communication.
Location
10
The location received praise for its convenience and views.
Room Quality
10
Rooms are generally large and well-furnished, though pillow quality criticized.
Amenities
10
Amenities generally positively noted, though breakfast complaints were mentioned.
Value for Money
9.61
Concerns about charges and perceived value related to service.
Food and Beverage
9.15
Mixed reviews on food quality and breakfast service.
Overall Experience
10
Overall positive experience overshadowed by some negative service aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:50

Property Description

Luxurious Accommodations
Experience elegance and glamour at Waldorf Astoria Shanghai, where luxurious rooms equipped with modern amenities await. From flat-screen cable TVs to Nespresso machines, indulge in comfort during your stay.

Fine Dining Experience
Satisfy your culinary cravings at Pelham's for modern French cuisine or Wei Jing Ge for authentic regional Chinese dishes. The iconic Long Bar offers breathtaking river views and an extensive drinks menu for a memorable dining experience.

Ultimate Relaxation
Unwind at the heated indoor pool or pamper yourself with rejuvenating treatments at the Waldorf Astoria Spa. Enjoy complimentary coffee, tea, and snacks at the tranquil Library Lounge, ensuring a peaceful retreat during your stay.

Book now to elevate your stay at Waldorf Astoria Shanghai and create unforgettable memories in the heart of the Bund.

Important information:

Guests are required to show a valid government-issued ID card or passport upon check-in.

Please note that smoking is strictly prohibited throughout the entire hotel starting from 1 March, 2017.

The use of drones is strictly prohibited within The Bund area. Violators will be subject to legal action and penalties.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PVG

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 3 years old and over stay for CNY 583 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CNY 20 per hour.

Location

Guest Reviews

9.8
Based on 582 reviews
Cleanliness: 9.64
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 9.61
Food and Beverage: 9.15
Overall Experience: 10
A
Asif • solo_traveller • pk
10
Pros:

Excellent property . Great service . Very central

2026-02-28 • via Nuitee
M
mila2604 • couple • ru
8
Плохое отношение к клиентам
Pros:

Расположение отеля отличное Персонал на очень дружелюбный.

Cons:

На завтрак было слишком многолюдно, хотелось бы для номеров king отдельный лонж для завтраков, чтобы не искать свободное место и не сидеть рядом с одетыми людьми с улицы.
Очень неприятно было увидеть, что нам отдельно посчитали завтрак. В мою бронь был включён бесплатный завтрак, но мы попросили номер высокой категории heritage club river view suite и завтрак нам стали считать дополнительно. Об этом я узнала только из итогового счета после выезда из отеля, присланного мне на почту. Заранее никто не предупредил об этом. Вместо того, чтобы взять только разницу за повышение рейта номера, мне посчитали полностью новую бронь и анулировали прошлую, исключив бесплатный завтрак. Это было очень неприятно узнать только сегодня, после отъезда. Для такого отеля и такого уровня номера люкс это недопустимо, как обман.
В Waldorf Astoria NYC нам всегда сами предлагали номер более высокой категории. Даже давали сьют Элизабет Тейлор бонусом. В других отелях сети Waldorf astotia и Hilton не было проблем.
В Waldorf astoria Shanghai возвращаться не хочется.

2026-02-28 • via Nuitee
A
Anoop • family_with_children • in
10
2026-02-14 • via Nuitee
A
Abdulaziz • couple • sa
9
2026-02-13 • via Nuitee
D
David • couple • hu
9
2026-02-11 • via Nuitee
Ольга • family_with_children • ru
10
Великолепно
Pros:

Замечательный отель, все чисто , красиво. Хорошие завтраки вполне, единственное обслуживание на завтраках не очень. Кофе ждать долго, заказанные блюда тоже, приходится по 2-3 раза напоминать.

Cons:

В целом все отлично

2026-02-11 • via Nuitee
C
Chung Hua • family_with_children • tw
10
2026-02-10 • via Nuitee
Y
YUYUN • couple • tw
9
2026-02-08 • via Nuitee
S
STROILESCU • Couples • Bucharest
2
Absolutely disappointing!
Pros:

1. We arrived at 7pm, were accommodated in room 815 and got to bed at 11pm. Immediately after midnight we woke up because of a very loud noise similar to the one made by a big electrical/ventilating equipment which was just behind one of the walls. We called the reception, they sent a guy from the technical department who didn’t seem to be surprised. After another 20 minutes and several phone calls, another guy came with the keys of another room and proposed us to move there. We had to re-pack everything, move to the room 2001 and unpack our luggage again. We went back to bed at 1:20am, but our sleep was gone, we slept less than three hours that night as we had a full day tour starting in the morning. The room 2001 had a smaller bathroom, a smaller dressing room, no fruit platter (which remained in the previous room 815), the switch of the lamp next to our bed didn’t function, the shower drain was not working properly and the shower floor was flooding so that dirty water was pouring over our feet and the tap that adjusted the water temperature was almost blocked, my wife couldn't move it. I tried to talk with one of the managers in the morning, the receptionist told us that the manager was not available, but he would call me back. Nobody called me back and they fixed only the switch of the lamp. When I complained again about the shower they recommended to me to use the bathtub!!
2. For a 2 night stay deposit of 3087.8 CNY (445 USD) was unexpected as it was not mentioned on booking.com website. It was sent back when I left but got to my account only 3 days later. The additional cost related to this amount was 6% Alipay tax (3% when I payed and 3% when I got the money back), 2% the commission related to the exchange (1% each way) and 2.2% the difference between the exchange rates when buying CNY and selling CNY when I got the money back), so an additional 10.2% x 3087.8 = 315CNY, so about 45$ just because their system is not to block the amount on my card (pre-authorization), but to get the payment in full and send it back after leaving the hotel.

2026-02-07 • via Tripadvisor
M
Mona • family_with_children • gb
10
Pros:

Location staff

2026-01-30 • via Nuitee
A
Anton • solo_traveller • ru
10
2026-01-28 • via Nuitee
A
Anton • family_with_children • ru
10
Pros:

Все

Cons:

Нет таког

2026-01-28 • via Nuitee
عبدالعزيز • couple • qa
10
2026-01-28 • via Nuitee
A
Anton • solo_traveller • ru
10
2026-01-28 • via Nuitee
C
Christine Wan-Ju • couple • tw
10
性價比比高卻是一個高尚酒店， 可以從自助餐廳的咖啡不是自己到咖啡機上端， 是有一個咖啡吧台有服務人員幫你點你要的， 這的確很高級
Pros:

雖然不是在外灘最中間的位置，但還是有東方明珠的景觀， 華麗而乾淨，服務好

Cons:

入住櫃檯三個， 等的有些久， 沒有迎賓飲料， 中間是花臺端景，所以不知道站哪裡好或是坐

2026-01-26 • via Nuitee
C
Christian • extended_group • de
9
2026-01-23 • via Nuitee
P
Pau Peng Andrew • extended_group • sg
10
2026-01-20 • via Nuitee
Y
Yehuda • couple • il
10
2026-01-20 • via Nuitee
C
Chau Loon • couple • sg
9
Pros:

Room service was top notch

2026-01-20 • via Nuitee
E
Ekaterina • family_with_children • ru
10
Pros:

Идеально

Cons:

Все

2026-01-20 • via Nuitee