ModernHaus SoHo

Hotels
8.8 (1432 reviews)
27 Grand Street , New York , us

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Cons:
Limited light in rooms
Noise from rooftop bar
Small room size

Categories

Cleanliness
8.7
Rooms were clean; however, some comments on noise suggest slight issues.
Service
9.2
Exceptional service mentioned multiple times, notably from staff like Claude and Tiffany.
Location
9.2
Fantastic location with easy access to major spots in NYC.
Room Quality
8.2
Rooms are described as small with some light issues, but generally adequate.
Amenities
8.7
Facilities include a great bar and nice views, but some concerns about room readiness.
Value for Money
8.7
Overall good value considering the location and cleanliness.
Food and Beverage
8.7
Drinks and bar service received positive remarks.
Overall Experience
9
Overall experience exceeded expectations with positive mentions of staff and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 17:58

Property Description

Luxurious Accommodations
Experience the epitome of modern luxury at ModernHaus SoHo, where rooms feature floor-to-ceiling glass walls, wood floors, and upscale amenities like Nespresso coffee and Le Labo bath products.

Dining and Entertainment
Indulge in culinary delights at Jumpin Jacks and savor craft coffee by day and signature cocktails by night, all while enjoying panoramic views of the Urban Garden and Avenue of the Americas.

Rooftop Oasis
Unwind at the rooftop lounge, Jimmy, with breathtaking views of the Hudson River and a seasonal outdoor pool, offering a perfect retreat from the bustling city below.

Ready to elevate your stay in SoHo? Book now at ModernHaus SoHo and immerse yourself in luxury and sophistication.

Important information:

Guests must be 18 years of age or older to check-in.

Please note that the amount for the first night and taxes will be pre-authorised on the credit card.

Please note that the outdoor pool is seasonal, open from Memorial Day to Labour Day.

Hotel guests have exclusive access to the pool from 08:00 to 16:00, Monday to Friday, and from 08:00 to 14:00 on Saturday and Sunday.

Rooftop wellness programming is offered to all guest on select days.

Our facilities fee is USD 45 plus tax per room, per night, and provides the following amenities:

- In-room Nespresso coffee
- Triple-filtered water, refreshed daily
- High-speed WiFi throughout the hotel
- 24/7 concierge service
- 24/7 access to gym featuring state-of-the-art Peloton and Technogym equipment
- Unlimited use of Press Reader for domestic and international newspapers and magazines
- Unlimited local and long-distance calls
- Overnight shoeshine services
- Use of modern bikes
- Seasonal hotel programming
- Seasonal access to rooftop pool
- Priority reservations at the veranda

Please note that the pre-authorisation charge of unused funds will be returned to the guest following check-out. It may take some time for it to appear in the guest's account.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Wed, Mar 4, 2026 until Thu, May 21, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 50 per day.

Location

Property Accessibility

Total Disability Score: 62.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular
  • Entrance Door Width: 185
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 9
  • Room Max Guests Number: 4
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 1432 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.2
Amenities: 8.7
Value for Money: 8.7
Food and Beverage: 8.7
Overall Experience: 9
S
Saskia • couple • au
10
Best location, bed and service.
Pros:

We LOVEDDDD this hotel. It was our honeymoon and they went above and beyond to treat us so well. We loved the room and view and La Labo soap and shampoo. We also loved the location.

Cons:

Nothing.

2026-03-29 • via Nuitee
C
Cody • couple • us
10
2026-03-27 • via Nuitee
S
Steven • family_with_children • au
10
2026-03-24 • via Nuitee
E
Efthimis • couple • gr
8
Cons:

The fact they advertised that the room was 29 sa.m but in teality was smaller

2026-03-22 • via Nuitee
B
BRUNO • family_with_children • fr
8
2026-03-21 • via Nuitee
W
Wilcox • family_with_children • gb
5
Pros:

Bed was comfortable.
Location was great.

Cons:

Rooftop bar was tacky.
Gym was poor.
Price for what it is is high.

2026-03-19 • via Nuitee
G
Gerlinde • couple • at
9
2026-03-17 • via Nuitee
R
Robert • couple • at
10
Perfekt
Pros:

Lage
Mitarbeiter sehr freundlich

Cons:

Hat alles gepasst

2026-03-17 • via Nuitee
S
Silvina • couple • ar
7
ModernHaus is a beautiful hotel with a great vibe and a very kind team. However, the technical issues with the gym and t
Pros:

• Excellent Location: The hotel is perfectly situated in the heart of SoHo, making it very easy to get around.
• Service: The staff was consistently friendly and professional throughout our stay.
• Cleanliness: Our room and the common areas were very clean and well-maintained.
• Comfort Tip: If you are traveling as a couple, I highly recommend booking a room with a King bed, as the standard rooms can feel quite small.

Cons:

• Facility Issues: We were disappointed to find that one of the two treadmills in the gym was out of order during our entire stay, and the yoga mats were in poor condition.
• Lack of Hot Water: We had no hot water for one full day. For a hotel in this category, having basic utilities like hot water is a must.
• Housekeeping Oversight: One night, we returned to our room to find the window had been left wide open by the cleaning staff. With an outside temperature of 3°C, the room was freezing when we arrived.

2026-03-17 • via Nuitee
C
Catherine • couple • us
8
Lovely view at roof, nice room, enjoyed the staff A LOT VERY HELPFUL THANK YOU
Pros:

I loved Christie at the front desk. The staff was wonderful. I liked the corner room too though there is some construction.

Cons:

Honestly the roof terrace needs a revamp to demand the prices and be truly high end. The pool needs to be re tiled and the cocktail bar needs a makeover. I think it was expensive for what you get.. the breakfast wasn't luxe

2026-03-16 • via Nuitee
E
Evgeny • solo_traveller • us
8
Pros:

Lovely location for Soho

2026-03-14 • via Nuitee
J
Jacob • couple • dk
8
Hotellet ligger perfekt og deres personale er venligt.
Pros:

Personalet var rigtige venlige og hjæpsom. Der var en gut fra Ungarn, ( kan desværre ikke huske navnet ) han var meget imødekommende.

Cons:

Ærgerligt at de ikke havde en resturant. Men den var under ombygning.

2026-03-14 • via Nuitee
Y
yusuf • solo_traveller • ae
10
2026-03-14 • via Nuitee
M
Megan Elizabeth • couple • gb
3
I would not stay here again and would strongly caution others before booking.
Pros:

Nothing

Cons:

ModernHaus Soho presents itself as a five-star hotel, but the service we experienced was anything but. From the moment of arrival, the welcome from the female reception staff was cold, dismissive and unnecessarily rude. My boss, for whom I had booked the stay, immediately commented on how unfriendly and unprofessional the atmosphere felt.
As his assistant, I had asked for my name to be noted on the reservation so I could easily access his room when running errands or managing his luggage. Despite this, I wasn't give a key card and had to wait for security to let me access his floor, an absurdly time-consuming process that often took several minutes just to get back up to it. For a hotel positioning itself at the luxury end of the market, this level of inflexibility and lack of basic hospitality was astonishing.
The situation deteriorated further on departure day. My boss had left his luggage in storage but, in the rush to catch his flight, forgot to pass me the ticket number. Having been in and out of the hotel for three days, I reasonably expected reception to show some initiative and assist. Instead, when I called ahead from a taxi to explain I was a minute away and about to miss my own flight, I was met with a blunt and unhelpful response insisting that my boss should somehow send the ticket number from the air because “planes have Wi-Fi.” On arrival, the same receptionist dismissively pointed me towards the bellboy and told me to deal with him. I was then required to retrieve the luggage personally from the storage room, adding unnecessary delay and making an already stressful situation worse.
To add insult to injury, the booking indicated that the room would be upgraded. In reality, my boss was given a very small, underwhelming room. Had this been communicated honestly at the time of booking, I would have happily paid more for a property that actually delivers on its promises.

2026-03-13 • via Nuitee
V
Valeria • solo_traveller • ar
9
2026-03-09 • via Nuitee
S
Samraaj • solo_traveller • gb
10
2026-03-09 • via Nuitee
M
Marcus • couple • de
7
2026-03-08 • via Nuitee
D
Dana • couple • us
10
Pros:

Great location and wonderful, helpful Staff! Comfortable bed in a spacious room for NYC.

Cons:

A little water damage in the bathroom.

2026-03-07 • via Nuitee
A
Amir • family_with_children • il
10
2026-03-07 • via Nuitee
B
Benedito • couple • br
10
2026-02-23 • via Nuitee