The Miners Rest, formerly The Radstock Hotel, near Bath

N/a

A bit of traffic noise.
Restaurant wasn't open on a Monday.

the rooms were smelly - an odor that was musty and not nice
No food on a Monday and Tuesday in the evening

Rooms are a little dated.

Nothing it was perfect

Our rooms were given away to 3 other clients who had the same name to us! We were offered 1 double, 1 twin and 1 single when we booked 3 doubles. We said no. They moved the clients out of our rooms and cleaned our rooms. We were given rooms 1, 6 and 11. Room 1 is absolutely filthy. A health and safely hazard to people with allergies. There is all mould in the bathroom that has had sealant put in top of mould. Mould all round the windows. The cealing has had a leak and is all flaky and mouldy. The yellow sofa has black arms. The pink lampshades are supposed to be pink but are fury grey with thick dust. The 4 poster bed cover is thick with dust in the top. Behind the door by the radiator is a think line of dust at the edge the carpet. Room 6 the walls have been painted over the wallpaper. Poor effort to re decorate. The corridor has had new wooden panels and all saw dust has been left on the carpet.
Room 11 smells fusty and my daughter’s asthma was wheezy during the night due to the smell. The wardrobe had been punched In the door. It had a big hole and when opened it falls off. When the room door was opened In the morning, all you can smell is cigarettes. The stairs you have to climb in the pitch black as the light does not come on until you get to the top of the stairs. The ladies toilet In the restaurant has all mould round the base. We complained and I have been told twice this is a cheap hotel. So that clearly means it’s on to be filthy. I have also been told how I have described the dirt is un true. I have been denied a refund as I stated there. Due to our rooms being given away we do not see our rooms until 10pm, the bar had shut and no one was there for us to get a refund that night. Plus our party had a drink whilst we waited, meaning we could no longer drive as would be over the limit. Also room 6 claims to Be a double, it has a queen size bed and a single wardrobe. We think our room that we’re give away as they did not check the previous party in properly.

The room was very hot, we couldn’t turn them down and asked if they could do it for us but they stayed very hot. We slept with the windows open which was ok but we were on the road so we could hear the traffic all night and the bell ringing every hour. Extra lighting to show the way to the smoking area would have been helpful.

Excellent staff and manager

Not something that the hotel can do anything about, but less mobile guests need to be aware of steep stairs to first & second floor.

We didn’t have any problems, really exceeded expectations.

Wasn’t clean in the room false nails under bed and very noisy at night doors slamming cracked mirror and broken window glass

There are staffing issues and although told the night before that was ok for breakfast, in the morning the chef refused to serve me breakfast as hadn't pre-booked. The room smelt of smoke.