Eira do Serrado - Hotel & Spa

Hotels
8.5 (1535 reviews)
Eira do Serrado - Curral das Freiras , Curral das Freiras , pt
+351 291 710 060

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Stunning views
Good location
Cons:
Poor cleanliness
Subpar food quality

Categories

Cleanliness
7
Multiple complaints regarding filth, sticky floors, and poor maintenance.
Service
9.5
Generally friendly, but some reviews indicate a lack of attention from the staff.
Location
10
Fantastic mountain top location with incredible views.
Room Quality
8.5
Mixed reviews; some rooms reported as old and in need of refurbishing.
Amenities
9
Spa facilities available, but with limitations on hours and temperature issues.
Value for Money
8
Overpriced for the perceived quality; food and services do not meet expectations.
Food and Beverage
7
Food quality received multiple complaints; breakfast and dinner reported to be subpar.
Overall Experience
9
General dissatisfaction leading to recommendation to avoid the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 06:45

Property Description

Secluded Retreat with Breathtaking Views
Escape to Eira do Serrado, a hidden gem nestled in pristine forests overlooking the Valley of the Nuns and Curral das Freiras.

Wellness Center and Outdoor Activities
Indulge in relaxation at our wellness center featuring an indoor pool, hot tub, sauna, and more. Explore outdoor adventures right at your doorstep.

Local Cuisine and Scenic Dining
Savor authentic Madeiran dishes at our restaurant while taking in panoramic views. Unwind with drinks at one of the island's top viewpoints.

Experience tranquility and adventure at Estalagem Eira do Serrado. Book now to secure your slice of paradise.

Important information:

Please note that the half board plan does not include beverages.

Please note that the use of swin cap is compulsory in the swimming pool and hot tub.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FNC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 11 years old stay for € 17.50 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for € 22.50 per person per night when using an existing bed.
    Children up to and including 2 years old stay for free when using an available extra bed.
    Children from 3 years old to 11 years old stay for 50% of the adult rate per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1535 reviews
Cleanliness: 7
Service: 9.5
Location: 10
Room Quality: 8.5
Amenities: 9
Value for Money: 8
Food and Beverage: 7
Overall Experience: 9
J
Jey021181 • family_with_children • be
6
Avis mitigé
Pros:

L'emplacement est stratégique et la vue est exceptionnelle.
Large parking devant l'hôtel, pratique et facile.
La piscine, quoi qu’originale avec sa couleur rouge est agréable.
Le restaurant le soir est en revanche assez agréable et me semble sous côté.

Cons:

L’hôtel est vieillissant et ne mérite à mon sens pas/plus ses 4 étoiles, pour plusieurs raisons ;
L’absence de climatisation dans les chambres tout d’abord, rend un passage ici l’été vraiment inconfortable la nuit.
Le petit-déjeuner affiche un niveau affligeant tellement il est lamentable ; nourriture industrielle, de piètre qualité qui n’est pas digne d’un tel établissement.
Les TV sont « verrouillées » empêchant le client d’utiliser son Netflix, Amazon ou autre.
Dans l’angle du rapport qualité prix, je ne m’y suis pas retrouvé comparativement à d’autres établissements de Madère. J’en reviens donc déçu.

2026-08-08 • via Nuitee
C
Charlotte • couple • de
9
Wenn das Frühstück gut gewesen wäre, wären es 10 von 10 Punkten gewesen.
Pros:

Die Lage der Unterkunft ist toll, das Zimmer (wir haben ein Upgrade bekommen) super schön und sauber.

Cons:

Das Frühstück war wirklich gar nicht gut, der Kaffee an der Grenze zu nicht genießbar.

2026-08-07 • via Nuitee
C
Catherine • solo_traveller • ie
8
Location
Pros:

Location is what you pay for. It is exceptional. Views are amazing.

Cons:

Hotel is a bit dated. It was spotlessly clean. Food was okay. The pool area could have some plants and greenery to make it more welcoming. The view from the pool is amazing.

2026-08-07 • via Nuitee
O
Olivier • couple • fr
9
2026-08-06 • via Nuitee
A
Anthony • solo_traveller • fr
10
Pros:

Une vue à couper le souffle.
Le petit plus c'est la véranda pour pouvoir observer les pics et le décor.

Cons:

N/A

2026-08-04 • via Nuitee
N
Nathalie • solo_traveller • fr
9
Pros:

Le personnel est très agréable
Le lit est très confortable
La vue est magnifique
La piscine est sympa
Les petits déjeuners sont très bien

Cons:

Nous n'avons pas pu faire de massage car la personne était absente
Le restaurant de l hôtel est très cher pour une qualité pas super pour le dîner.

2026-08-03 • via Nuitee
B
bernard • solo_traveller • fr
10
2026-07-25 • via Nuitee
R
Rita Elin • family_with_children • no
8
Pros:

Koselig plass på toppen av verden. Hotellet trenger en oppussing da alt er gammelt, men koselig og god mat

Cons:

Frokosten kunne vart bedre. Og vi fikk en ødelagt toalettring. .

2026-07-23 • via Nuitee
K
Kristo • solo_traveller • ee
8
Pros:

Big bed.
Views.
Balcony

Cons:

No a/c on room.
Breakfast should be more different.

2026-07-21 • via Nuitee
L
Lidia Skorecka • solo_traveller • ie
8
Pros:

Amazing view from the balcony.

2026-07-20 • via Nuitee
B
Bartosz • couple • pl
10
Pros:

Widok
Siłownia
Bardzo miły personel

Cons:

Za ciepło na basenie
Obrusy mogłyby być czystsze na śniadaniu
Jajka sadzone nie były na miękko

2026-07-16 • via Nuitee
J
Joy • solo_traveller • es
10
Pros:

An amazing view and wonderful and helpful staff. The pool area was lovely and the setting just incredible.

Cons:

The jacuzzi didn't get very hot, I think perhaps something was broken. A shame because otherwise perfect.

2026-07-15 • via Nuitee
H
Hubert • solo_traveller • fr
7
Pros:

L'emplacement, le personnel

Cons:

Le petit déjeuner.
Chambre à moderniser

2026-07-15 • via Nuitee
V
Vera • solo_traveller • be
9
2026-07-13 • via Nuitee
M
Mantas • couple • lt
6
Decent
Pros:

The view.

Cons:

Breakfast, dirty windows, quite old hotel and needs ar least reconstruction.

2026-07-10 • via Nuitee
A
Alexander • extended_group • bg
10
A hotel with really amazing views!
Pros:

Really nice hotel with excellent views over the valley. Cozy pool and spa area too. Rooms were very spacious and clean. Would definately come back.

2026-07-08 • via Nuitee
L
Lauren • solo_traveller • gb
6
Hotel was amazing views.. Major downfall door handle fell off unable to exit during fire alarm
Pros:

Views and facilities

Cons:

Food and safety
Unfortunately, the fire alarm went off during the night, and at the same time our door handle broke, leaving us unable to open the door and exit the room, which was a very concerning experience.

2026-07-06 • via Nuitee
S
S. • solo_traveller • pl
10
2026-07-02 • via Nuitee
S
Solène • couple • fr
8
Bâton de pluie
Pros:

Le spa et les bâtons de pluies

Cons:

Pas assez de bâton de pluies

2026-06-29 • via Nuitee
H
Hassan AL Ajmi • solo_traveller • sa
8
2026-06-26 • via Nuitee