Eira do Serrado - Hotel & Spa

Hotels
8.5 (1527 reviews)
Eira do Serrado - Curral das Freiras , Curral das Freiras , pt

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Stunning views
Good location
Cons:
Poor cleanliness
Subpar food quality

Categories

Cleanliness
7
Multiple complaints regarding filth, sticky floors, and poor maintenance.
Service
9.5
Generally friendly, but some reviews indicate a lack of attention from the staff.
Location
10
Fantastic mountain top location with incredible views.
Room Quality
8.5
Mixed reviews; some rooms reported as old and in need of refurbishing.
Amenities
9
Spa facilities available, but with limitations on hours and temperature issues.
Value for Money
8
Overpriced for the perceived quality; food and services do not meet expectations.
Food and Beverage
7
Food quality received multiple complaints; breakfast and dinner reported to be subpar.
Overall Experience
9
General dissatisfaction leading to recommendation to avoid the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 06:45

Property Description

Secluded Retreat with Breathtaking Views
Escape to Eira do Serrado, a hidden gem nestled in pristine forests overlooking the Valley of the Nuns and Curral das Freiras.

Wellness Center and Outdoor Activities
Indulge in relaxation at our wellness center featuring an indoor pool, hot tub, sauna, and more. Explore outdoor adventures right at your doorstep.

Local Cuisine and Scenic Dining
Savor authentic Madeiran dishes at our restaurant while taking in panoramic views. Unwind with drinks at one of the island's top viewpoints.

Experience tranquility and adventure at Estalagem Eira do Serrado. Book now to secure your slice of paradise.

Important information:

Please note that the half board plan does not include beverages.

Please note that the use of swin cap is compulsory in the swimming pool and hot tub.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FNC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 11 years old stay for € 17.50 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for € 22.50 per person per night when using an existing bed.
    Children up to and including 2 years old stay for free when using an available extra bed.
    Children from 3 years old to 11 years old stay for 50% of the adult rate per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 1527 reviews
Cleanliness: 7
Service: 9.5
Location: 10
Room Quality: 8.5
Amenities: 9
Value for Money: 8
Food and Beverage: 7
Overall Experience: 9
H
Hassan AL Ajmi • solo_traveller • sa
8
2026-06-26 • via Nuitee
F
Fonny • couple • be
8
Pros:

Prachtige locatie, vriendelijk personeel, ruime parking, lekker gegeten

Cons:

Spijtig dat het zicht op de vallei Curral das Freiras voor de helft weggenomen werd door het dak van het zwembad.

2026-06-23 • via Nuitee
R
Rob • couple • nl
5
Mooi uitzicht, maar niet iets voor een meerdaags verblijf
Pros:

Prachtige ligging!

Cons:

Weinig faciliteiten; geen bediening bij de lunch (en toen gingen we maar weg). Sfeerloos restaurant. Bijna geen keuze ivm dieet dat van te voren was doorgegeven. We zijn eerder weggegaan.

2026-06-21 • via Nuitee
J
Jörg • couple • de
9
Entspannung pur
Pros:

Super ruhig

2026-06-16 • via Nuitee
C
Catherine • solo_traveller • fr
9
Pros:

La gentillesse et la serviabilité du personnel surtout à l'accueil
le paysage
La piscine et le spa tres reposant
Chambre confortable

Cons:

Réservoir à savon vide.

2026-06-14 • via Nuitee
E
Emilio • solo_traveller • es
7
Pros:

las vistas desde la habitacion

Cons:

el personal

2026-06-13 • via Nuitee
G
Gabi • solo_traveller • hu
9
2026-06-11 • via Nuitee
A
Alexandr • family_with_children • de
9
Pros:

The location is great! The view from the terrace was amazing. Clean room and very friendly staff.

Cons:

The breakfast might be better (no pancakes and not always vegetables).

2026-06-11 • via Nuitee
M
Michel • couple • be
8
Une belle découverte!
Pros:

Accueil très sympathique et serviabilité du personnel.
La vue (sans nuage ou brouillard) est exceptionnelle.
La chambre est super confortable et les repas sont de qualité.

2026-06-11 • via Nuitee
R
Ross • solo_traveller • gb
10
Pros:

Everything, it was amazing

Cons:

I had to leave

2026-06-10 • via Nuitee
M
Marion • couple • de
6
2026-06-06 • via Nuitee
R
Rachel • couple • gb
6
Fine for one night
Pros:

Staff were incredibly friendly and the views were amazing

Cons:

The hot breakfast was dreadful and the cold options limited. No one was eating the hot food as it was cold and slimey. They should just get rid of the hot food and invest in better cold options.

The beds were hard and the swimming pool was too shallow to comfortably swim in. Hotel has such great potential

2026-06-06 • via Nuitee
Y
Yolanda • couple • es
8
Vistas al paraíso
Pros:

La ubicación es increíble. Las vistas hacia Curral da Feira, Pico Grande y resto del paisaje desde el hotel son inigualables

Cons:

Hubo un problema con el jabón de la ducha y nos duchamos dos días sin jabón. No funcionaba la sauna ni el baño turco, pero sí el spa.

2026-06-01 • via Nuitee
F
FILIP • solo_traveller • be
2
Vergane glorie
Pros:

Het landschap. Het personeel.

Cons:

Het ontbijt was koud. Het spek kleefd aan elkaar. De bedden stonden niet goed vast. Het avondmaal was duur en de vis oneetbaar. De planken in de saunavloer zitten los. De jacuzzi stonk. Het zwembad was een plonsbad en het stoombad werkte niet.

2026-05-28 • via Nuitee
D
daniel • couple • fr
8
2026-05-27 • via Nuitee
S
Stephanie • extended_group • us
9
2026-05-27 • via Nuitee
S
Sabine • couple • de
8
Fantastische Lage, Zimmer gut und sauber, Essen nicht zu empfehlen7
Pros:

Die Aussicht war wunderbar. Wir hatten ein Upgrade bekommen und ein großes Zimmer mit einem zweiten Raum und Balkon mit Blick ins Nonnental. Die Betten waren sehr bequem, wir haben gut geschlafen. Die Unterkunft verdient eine 10, wäre da nicht das Restaurant... Der Obstsalat war gut, alles andere s.u.

Cons:

Das Frühstück war qualitativ billig
B und jeden Tag gleich bei geringer Auswahl. Der Kaffee war grauenhaft. Die Warmhaltebehälter hatten Deckel und keine Beschriftung, so dass man alles anschauen musste. Da in den Bewertungen das Abendessen lobend erwähnt wurde, haben wir es probiert. Ich habe noch nie so schlechtes, geschmackloses Gemüse bekommen. Ich habe davon nur einen Bissen probiert. Totgekocht, absolut ungewürzt ging es zurück und wurde auch nicht berechnet, was positiv erwähnt werden soll.

2026-05-26 • via Nuitee
H
H&M • solo_traveller • de
8
Empfehlenswert
Pros:

Es war sehr sauber, sehr nettes Personal. Wundervolle Aussicht vom Balkon ins Tal.
Alles unkompliziert.

Cons:

Es war hellhörig. Die Fensterläden vom Balkon sind sehr starr, schwer zu bedienen und sehr laut.
Das Frühstück war sehr eintönig. Wir waren 10 Tage dort, es gab die ganze Zeit immer das selbe. 1 Sorte Wurst, 1 Sorte Käse u.a.
Es fehlen Vorabinfos zum Mittags- und Abendmenü, um vorher entscheiden zu können, ob man im Hotelrestaurant essen möchte.

2026-05-26 • via Nuitee
S
Stuart • solo_traveller • gb
8
Astounding location
Pros:

The location - with the views - is astounding.
The room was spacious.
The pool area was very clean and well presented.

Cons:

There was no lounge or bar for guests to use - only the outdoor cafe (which closed early evening) and some sofas in corridors. The games room had no games.

Our room (superior double) had an unusual arrangement, with the bedroom separated from the balcony/view by another room, and the balcony having no furniture to sit out on. Also the shutters were broken and could not be left open in the wind.

2026-05-26 • via Nuitee
G
Gaëtan Mathias • couple • fr
9
2026-05-25 • via Nuitee