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Facilities
Property facilities
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Offsite parking discounted rates available
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Parking
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Non-smoking rooms
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Air conditioning
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Room service
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Terrace
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Family rooms
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Tour desk
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Soundproof rooms
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Ironing service
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Car hire
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Chapel/shrine
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Outdoor furniture
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Spa/wellness center services
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Beach umbrellas
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Pool sun loungers
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Private picnics
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Reception hall
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Exercise/lap pool
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Japanese garden
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Secured parking
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Horse riding nearby
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Swimming nearby
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Villas and Suites
Indulge in exclusive accommodation at L'ermitage - Franschhoek Chateau & Villas, set in the prestigious Franschhoek Estate. The elegant villas and suites offer air conditioning, satellite TV, and private balconies to enhance your stay.
Fine Dining and Relaxation
Savor a culinary journey at L'ermitage restaurant, where South African and European cuisine blend seamlessly. Unwind with room service options and refreshing drinks at the bar. After a day of exploration, rejuvenate with a swim in the outdoor pool and entrust your children to dedicated babysitters for a truly stress-free experience.
Activities and Services
Embark on horseback village tours, perfect your golf swing at the nearby course, or let the attentive staff arrange a rental car for your convenience. Whether seeking adventure or relaxation, L'ermitage caters to every guest's desires.
Experience luxury and tranquility at L'ermitage - Franschhoek Chateau & Villas. Book now for an unforgettable getaway.
Please note that construction work is going on nearby from the two-bedroom villa and it may be affected by noise.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Clean and central
Paying a deposit in case of breakages
Die Unterkunft war sehr schön und sauber.
Wir waren zwei Paare und jeder hat ein Schlafzimmer mit Bad. Küche. Betten waren gut. Es war alles sehr schön eingerichtet. Haben nicht selbst gekocht.
Ein- und auschecken problemlos
Es war gegenüber eine Baustelle. Da war der Ausblick vom einen Schlafzimmer halt nicht so schön. Waren aber sowieso tagsüber unterwegs. Die Baustelle ist ja auch nicht ewig.
Amazing view, quality furnishing, well equiped, good staff.
The lounge suite can be more comfortable, also location is not walking distance from town (for nights).
The villa itself is really nice and the kitchen is well equipped. Even though simple things like kitchen towels to dry hands is ommitted. We had a seemingly impressive garage allocated to the villa, which was a nice touch. Even though we never received the remote for it. The location is amazing — it's walking distance to Franschhoek, so you can take a stroll into town, which is a definite plus. Being able to wander into this beautiful town is something we really appreciated.
The dinner restaurant food is really good, and I had one of the best sirloin steaks I've had in a while. The service is not great for an empty restaurant but the dinner food served make up for this. There is also an à la carte breakfast menu, and the waiter was quick to correct an order that wasn't right, which was appreciated.
The staff are really nice and friendly. They try to do the correct things and are eager to help throughout the stay. Despite some shortcomings and definite training issues, there is a genuine warmth about the place and the people in it.
We really enjoyed ourselves overall and had a good time, and others will too. This is a seemingly negative review in places, but it's really a case of missed opportunities. L'Ermitage Franschhoek Château and Villas doesn't intend to give off a "low-end holiday resort" vibe that it does, and with just a few obvious details attended to it could be truly great.
The checkout process is very lengthy and reminiscent of a cheap seaside holiday resort , you must call reception so someone can come and count every item in the villa. This gives the impression they're more worried about their spoons and bowls than the actual experience. Allow at least 20 minutes before heading to check-out. You're also charged a deposit and this process is necessary to get that back. The villa, while nice, misses the mark on the full luxury experience. The lounge literally has a clothes dryer, ironing board and iron on the floor, apparently a feature, as staff mention it immediately on arrival. The kitchen has no towels, which you're reminded of every time you have to go upstairs to dry your hands. Simple details like kitchen counters are not usable as there's no chairs for them. The garage door remote was never provided despite multiple requests and notes left with management. There is no reception parking either, making arrival and departure awkward.
Staff training throughout is a clear issue throughout. At dinner, we received a Sauvignon Blanc when ordering Cabernet Sauvignon, and banana milkshakes instead of vanilla. Some staff were not in uniform, making it difficult to identify who works there, and there is no visible management. A definite level of professionalism missing here when compared to other hotels and restaurants in the area. The breakfast buffet was mostly crumbs and the items "at the back" are not on display to make an actual informed buffer choice., The eggs Benedict were overcooked, though the waiter did correct this. Both dinner and breakfast meals were only "ok", we only went once for each, and you can definitely get a better experience in town. Perhaps the answer to "why the restaurant is so empty."
Presented as luxury, the experience feels more like a low-end holiday resort. A few obvious details attended to and it could be great.
The villas are spacious and well equipped with very good views. Facilities are modern and clean aside from a few details that needed to be checked. The staff really were great and made a huge effort across the board.
Unfortunately the rooms for me were a bit of disappointment. I had booked a 2 bedroom for my sister and me. One room was huge with a king bed and pyjama lounge, while the other was tiny with twin beds. Not great for 2 adults travelling alone and different to the pictures. I was expecting 2 equal rooms and booked very far in advance. The lounge carpet was also wet when we arrived, which had created a smell. The staff did remove the carpet immediately on request. The restaurant needs some love. The food was a 5 for us sadly, and I would not eat there again. When we requested olive oil for our salad as we didn’t like the dressing, there was none in the whole restaurant which was strange.
view and room
Thank you for accommodating me being disabled. I have Multiple Sclerosis so use a 3-wheeled walker and cannot climb more than 1 or 2 stairs . I forgot to tell you this in advance. Your manager was wonderful when i told him of my trouble and he switched my villa 71 to villa 1 immediately . THANK YOU !!
ALL perfect
Friendly staff, they really went out of their way to make our stay as comfortable as possible.
The villa was neat as a pin.
Will definately reccomend them.
Lovely views, very tastefully decorated, well equipped
Parking for 2nd car difficult
4 flights of stairs and no lift problematic for one of our party with walking difficulties.
The bath
Our "mountain view" was a view of the parking lot.
Thank you for the excellent service and hospitality. Friendly, helpful staff. Service with a smile.
Not applicable
Tive uma experiência excelente neste hotel! A localização é perfeita, muito conveniente e próxima dos principais pontos da região. O quarto era extremamente amplo, confortável, silencioso e impecavelmente limpo.
Toda a equipe foi muito cordial e prestativa desde o check-in, sempre com ótima comunicação e atenção aos detalhes. As áreas comuns também eram muito bem cuidadas e transmitiam uma sensação de conforto e sofisticação.
Sem dúvidas, uma hospedagem que tornou minha viagem ainda mais especial. Voltaria com certeza!
Não houve nada que não gostei na minha experiência.
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