Doubletree by Hilton Istanbul Moda

Had probably one of the worst experiences I have ever had at a hotel. Firstly my belongings got stolen and the way the hotel tried to manage the situation was to brush it off, secondly the service I received from the substandard room service and restaurant was appalling every time I ordered something there was something missing or forgotten and then the final straw was this morning during my checkout where the gentleman at the desk didn’t know what he was doing and couldn’t return back my deposit so I left having paid almost double for my room in the end still waiting for the deposit that was meant to be returned. I highly suggest you consider another hotel if you are considering this one on your next trip.

We had a reservation between March 26-30. When we checked in relatively late on March 26, we were given room 306 which turned out to be a connecting room with 307.

The first night was good.
The second and third night (Friday March 27 and Saturday March 28) they apparently rented it out to one-night guests. Saturday at 11pm we went down to the reception and complained about the disturbing noise from the room next door. We were told that room 307 would continue to have one-night guests and they gave us a new room. Packing is not something you want in the middle of the night but when the choice is between listening to people making noise, packing was more appealing and we moved to room 604.

Sat in the new room (604) the night between Saturday and Sunday with a tension headache and interrupted sleep. One of us also has difficulty falling asleep normally.

One wonders about the hotel's way of handling the incident and renting out rooms in general. How can they rent out a room next to another room that has a longer reservation for that type of activity (because the reception was clear that they knew what was going on at the same time as it is marked that the hotel is popular with solo travelers on the hotels.com app)? They also write this on their website, which in my opinion goes against the way they rent out the rooms:

”Family Experience
We offer bespoke family experiences and amenities to ensure both parents and children have the most memorable and enjoyable stay possible. For any specific requirements do not hesitate to contact us and we will be more than happy to help customise your stay.”

If it is okay according to the hotel policy to have one night bookings, which in my opinion is not acceptable in a five star hotel, then they should have it in a part of the hotel that is not rented out to long stay guests.

No compensation or apology from their side either, only changing rooms in the middle of the night was the solution to the problem.

We often come and stay at this hotel both individually and as a family and this is not something we want to experience again so in the future we will not book this hotel in our future stays in Istanbul.

I like hotel and staff and location is perfect this hotel is located the heart of istanbul food is amazing everything is great love it
thank you. for your assistan receptionist Kerem Muhammad Alina Mahmud thanks for excellantce

After booking a room with a Jacuzzi that we wasn’t able to use as to a fault we decided to change rooms and even downgrade however the staff atreception were extremely accommodating and upgraded us to a beautiful sweet room. We are very happy with the service. the food is very nice. The staff extremely friendly and accommodating. I would definitely come back here. The rooms are extremely clean. They smell amazing and the toiletries are very nice.

Just spent a first class three night stay at Doubletree . I can highly recommend this hotel , as Gold member I got an automatic room upgrade to sea view . Although room was small it was very clean , quiet and with a view to die for overlooking Bosporus Straits.
Breakfast buffet as others said was very nice with something for everyone. I asked for menemem and chefs made it specifically for me . Service was excellent with smiles all around .
Front desk also very friendly always welcoming and asking if there was anything they could do to make our stay more comfortable.
I would suggest ignoring negative reviews and staying at Doubletree Moda.

As a solo female traveler, I experienced inappropriate questions from male staff, including intrusive personal questions, and dismissive, laughing behavior from bar staff, including a phallic-shaped coffee being served. I also encountered rude behavior from female front desk staff and poor-quality room service food.

When I raised these concerns, the team dismissed my feedback and denied any problems. A better approach would have been to take guest concerns seriously, acknowledge discomfort, and improve internal training. Their consistently low review scores suggest these issues may be systemic.
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My husband and I stayed here for one week for the holidays. The hotel is located on the Asian side of Istanbul. It is centrally located, close to a huge Bazaar, restaurants and stores.

The hotel is modern, with 12 floors. We stayed on the 8th floor with a seaside view. Our room was sizable but the bathroom was small; just a bath, no shower.

The staff were helpful and professional. Many could communicate in English. The hotel is quite a distance from the Istanbul airport but close to SAW airport.

Breakfast was good with a wide spread of options. There are a couple of malls close to the hotel; the Akasya mall and the Emaar Square mall.

This is in no way a 5 star hotel, and is not in keeping with the Hilton Brands pedigree at all, more like a 3.5 star if I'm being generous. The Air Conditioning is terrible and ineffective, with no way to adjust from the room, towels were not provided in the room on arrival, there is filming taking place in the lobby of the hotel which takes priority over guests and worst of all, there is a rooftop bar that plays booming bass music nightclub style that drones on until midnight, reception staff found this issue funny when I raised it with them. I cannot think of another 5 star property that hosts a nightclub within it's grounds? Moreover, the rooftop bar is genuinely pretty nice (when there isn't a squad of 6 handymen conducting woodwork and fabrication 2 metres from your table), why on earth is it playing bass music anyways??
The location of this hotel is perfect, and the views over the Bosphorous are second to none, but this is not enough to ever make me stay here again. Improvement required on a serious level.

Senol was very friendly and cleaned the room nicely. Even folded the clothes. Overall very nice Service.
Breakfast had a good variety and you can eat until 10:30, perfect for people who Like to sleep Long.

Aziza very good to rhe room402 amazing clean my room and clean my bathroom clean very well تنضف حلو جداً شكراً ع استقبالكم والتنضيف

Superb.
Rooftop.
Ahmet Bey
A True Gentleman and professional
Thanks for “dondurmali pismaniye”
A great place to stay in Istanbul

Why only two stars? Let me start with the positives. Recep was incredibly friendly, and the breakfast was outstanding—fresh warm bread every morning and an unbelievable selection. The location is excellent too. We spent a day exploring the area, walked to Fenerbahçe Stadium, and enjoyed the beautiful waterfront. Plus, prices here are far better than on the European side.

The issues, however, overshadowed the good. The front desk staff offered little help, even when it was truly needed. Our room was just okay. The AC only began working on the final day, the refrigerator never worked at all, and several light switches seemed to do nothing.

We did have a sea view, but not the view of Hagia Sophia we were hoping for. The rooftop restaurant has a nice view, but the food was mediocre and overpriced. You’re much better off dining in the neighborhood.

2nd time staying at Double Tree by Hilton - Moda, İstanbul ♥️.
Both times I had an amazing experience from ALL staff I encountered, everyone is professional, kind & go out of their way to make sure that I was comfortable & assisting everytime I needed it.
Concierge was extremely helpful when ever needed, finding my way around venues, transport, local restaurants & cafes etc. Housekeeping was incredible especially thanks to Lovely Manzura 🙏🏻🫶 she’s a trooper.😊
Room service was delicious ever time. Buffet breakfast food & service was fantastic Thanks to all staff, floor managers & special thanks to kind Recep Chef 🙏🏻.
Location is the best, close to ferry boats, Dolmuş, busses, nostalgic Tram right at the door, shopping , cafes, restaurants etc., all walking distance 😍.
I would definitely be back and would recommend it to anyone looking into Double Tree by Hilton Moda, Istanbul 🙌😍.

I chose this property for its excellent location near Sabiha Gökçen Airport, which is definitely a strong advantage. However, my check-in experience was unfortunately not up to Hilton standards. I waited about 10 minutes for the front desk agent, Murat, who appeared to be occupied on his mobil phone. At 2 PM, my room was still not ready, and I was asked to wait even longer.
As a Hilton Honors Gold Team member, I was disappointed by the level of service and lack of attention. I truly value the Hilton brand for its consistency and hospitality, and I hope the management team will take steps to ensure a more welcoming and efficient check-in process for future guests.

The Doubletree in Moda is still an excellent place to stay, especially the rooms facing the sea. Small quibbles: the customary warm cookie was not offered upon check-in or any time afterward and our laundry was not returned the same day as promised, despite our having sent it quite early. Outstanding: breakfast in the Doubles Restaurant. Great variety and high quality of fruits, salad greens and vegetables as well as typical Turkish bakery items and warm dishes, including soup. If you like a good breakfast, the Doubles restaurant is a fine place to have it.

Not really clean

Good choice for the area, but the hotel needs an update

As a VIP Expedia guest, I was given a nice upgrade to the 9th floor with a great view. The room was spacious, which I appreciated — but it’s clear that the hotel has seen better days. The interior feels dated and is in need of renovation.

You can tell this place used to be top-notch, but it’s aging and could really benefit from a refresh. That said, given the area, I doubt you’ll find anything significantly better nearby. So overall, it’s still a solid choice — just manage your expectations.

I had a surgery in Turkey and was staying in the hotel to recover.

The hotel staff were amazing in helping out and giving me the things I needed in a timely manner. An amazing staff member was Manzura.

The food was also good and reasonably priced for what it was. I would recommend staying here.

The best hotel to stay in Kadikoy, Istanbul. Great view, great food and best staff and service. A lovely lady called Mansura was really helpful and friendly.

Thank you very much and I will be back

We stayed on the Asian side for the 5 nights we were in Istanbul because we were flying out of the airport on that side (airport code SAW) to Cappadocia for our next stay. We also watched a lot of YouTube videos that made us think that this was the best side and we concur. It may seem counterintuitive as all the famous tourist destinations are on the European side but don’t fret. The ferry system which crisscrosses the Bosphorus Strait has a stop 5 minutes from the hotel and there is a metro stop even closer that runs directly to SAW airport. Both means of transport have minimal cost and you just tap your credit card to enter (we read that the metro costs about 25 US cents! but chickened out and took a private transfer because we had some large luggage). The ferry takes about 20 minutes to get to the pier closest to the Haggia Sophia and all the other major sites (hop on the tram going to the left as you exit the pier or, follow the train tracks for a 15-20 minute walk (or, go straight ahead, like us the first time, and take 45 minutes). Anyway, the Asian side provides a more authentic experience . The hotel itself was very much like the ones you would encounter in the US with typical Turkish flair (it’s lit up with blue lights at night, can’t miss it which came in handy once or twice). Staff members were great and will take care of anything you need.