Hampton Inn & Suites New Castle, PA

Hotels
•
Hampton Inn
7.9 (139 reviews)
2608 West State Street , New Castle , US
+1 724-656-0000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Clean, modern rooms and comfortable beds
Excellent complimentary breakfast
Brand-new property features (Peloton, updated gym, many TV subscriptions)
Convenient location near highway and shopping
Cons:
Reported ants in a room / serious housekeeping lapse
ADA shower in some rooms is handheld only
Check-in error where guest found someone in their bed
Weak dark roast coffee and limited fresh-cut fruit at breakfast
Guests smoking weed near entrances and pool supervision issues
Property can be hard to find; lacking clear signage

Categories

Cleanliness
6.5
Many reviewers noted rooms were spotlessly clean and modern, but at least one report of ants and an occupied room at check-in indicates a serious lapse in cleanliness/housekeeping for some stays.
Service
8.5
Multiple mentions of friendly, professional and helpful staff and a polite front-desk manager (signed guest up for rewards); isolated service failures (check-in error, slow response to ant report) lowered the score slightly.
Location
8
Generally convenient (near interstate, shopping, walkable to amenities); one note about difficulty finding the property/GPS and a needed sign.
Room Quality
8.2
Rooms described as clean, modern and comfortable with good beds; one accessibility-related issue (ADA room shower handheld only) detracted somewhat.
Amenities
7.8
Strong positives: excellent complimentary breakfast, Peloton in gym, many TV subscriptions; negatives include pool overcrowding by unsupervised kids and the failed shuttle experience mentioned once.
Value for Money
7.7
Guests felt the property was a good value (new, clean, comfortable, breakfast included) though some service/cleanliness incidents reduced perceived value for affected stays.
Food and Beverage
8.2
Breakfast repeatedly praised (some calling it the best), but a few complaints about weak dark roast coffee and limited fresh-cut fruit lowered the score slightly.
Overall Experience
8.3
Majority of reviews are very positive (fabulous, love this hotel, will stay again) though isolated but significant negative incidents (occupied room at check-in, ants, on-site smoking) tempered the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Indulge in Comfort and Convenience

Modern Amenities: Each room at the Hampton Inn & Suites New Castle, PA is equipped with top-notch facilities, including a flat-screen TV, microwave, and refrigerator, ensuring a comfortable stay.

Relaxation and Recreation: Take a dip in the indoor heated pool or unwind in the hot tub. Stay active at the fitness centre or explore nearby attractions like Living Treasures Animal Park and Cascade Park.

Exceptional Services: Enjoy a complimentary hot breakfast each morning and make use of the business centre and 24-hour front desk. With its convenient location off Interstate 376, this hotel is the perfect choice for your stay in New Castle.

Book your stay at the Hampton Inn & Suites New Castle, PA now for a memorable and enjoyable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PIT

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 139 reviews
Cleanliness: 6.5
Service: 8.5
Location: 8
Room Quality: 8.2
Amenities: 7.8
Value for Money: 7.7
Food and Beverage: 8.2
Overall Experience: 8.3
B
Brown • extended_group • us
10
Fabulous!!
Pros:

The hotel was close to the interstate, rooms were clean, breakfast was delicious, staff was friendly and very helpful. Overall a great stay!!

Cons:

None

2026-10-15 • via Nuitee
T
Tania Ristagno • couple • us
7
Pros:

Handicap Room Shower was a hand held shower only! Very hard to shower.

Cons:

Bathroom shower in ADA room - hand held only.

2026-09-14 • via Nuitee
W
WILLIS • solo_traveller • us
10
Best breakfast I’ve ever had in hotel. Staff super friendly.
Pros:

Property clean and well manicured

Cons:

Everything great

2026-09-10 • via Nuitee
E
Eric • solo_traveller • us
10
2026-09-08 • via Nuitee
D
Doreen • solo_traveller • us
10
Excellent
Pros:

The front desk mgr. Polite, friendly and signed me up for rewards.

Cons:

Some of the breakfadts.

2026-08-29 • via Nuitee
T
Taylor • couple • us
10
Love this hotel
Pros:

Love this hotel

Cons:

Love this hotel

2026-08-25 • via Nuitee
L
lynne • solo_traveller • us
9
2026-08-20 • via Nuitee
C
Claude • solo_traveller • us
10
Pros:

Great room

2026-08-14 • via Nuitee
M
M.E. • couple • us
9
Great!
Pros:

Staff professional and super friendly. Treated like family. Breakfast always good..very clean.

Cons:

Dark roast coffee could be stronger.

2026-08-12 • via Nuitee
A
Althea • solo_traveller • us
9
2026-08-04 • via Nuitee
9
948krissyv • Family • Flushing, Ohio
4
Could of been better
Pros:

We drove an hour and a half here for a family wedding because they had a shuttle and we wouldn't have to drive. When we checked in they gave us our room keys and when we opened the door to our room there was somebody already laying in the bed. We went back downstairs to get a new room and by the time they got us a new room we missed our shuttle so we had to drive to the wedding anyways. We stayed here 1 night and when we woke up there were tiny ants EVERYWHERE. We told the house keeper and the front desk, but they didn't seem to care. Won't be staying here again.

2026-07-26 • via Tripadvisor
V
Vannessa • family_with_children • us
10
It was a peaceful and pleasant stay!
Pros:

The staff was friendly and the rooms were extra clean.

Cons:

I loved everything about it!

2026-07-17 • via Nuitee
D
Donna • solo_traveller • us
10
2026-07-13 • via Nuitee
M
Molly • couple • us
10
Stop Looking & Book This One!!!!!
Pros:

Everything, I mean everything is BRAND NEW! Spotlessly clean. Bed was super comfortable. ALDI & gas station next door. Excellent hot breakfast. If you are looking for a place to stay in New Castle, stop & book this one! I honestly don’t know how it could be any better. Even a brand new Peloton bike in the gym w/ a huge screen & complementary earbuds!

Cons:

A little hard to see the road to turn onto to get to the property, it needs a sign. We kept missing it. Our GPS could not find it either. It’s a quick left after the gas station.

2026-07-12 • via Nuitee
T
Tom • solo_traveller • ca
10
Pros:

Everything

2026-07-07 • via Nuitee
S
Shellie • couple • us
9
2026-06-14 • via Nuitee
T
Theresa • family_with_children • us
9
Pros:

Smelled clean and looked clean. Great breakfast

Cons:

People smoking weed by the doors

2026-06-08 • via Nuitee
A
Addison • solo_traveller • us
10
2026-06-04 • via Nuitee
T
Toni • solo_traveller • us
9
Pros:

Everything was great. The staff was so helpful. The next trip I'll book directly with the hotel. 😇 The location was perfect , could walk to every thing I needed.

2026-05-28 • via Nuitee
K
Keyi • extended_group • cn
10
Pros:

there are many TV subscription, e.g., HBO, netflix, for free.

2026-05-25 • via Nuitee