Residence Inn by Marriott Helena

Hotels
•
Residence Inn
9.2 (207 reviews)
2500 East Custer Avenue , Helena , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Family rooms
Pets allowed
Grocery deliveries
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Sanitized tableware & silverware
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great breakfast
Good location
Cons:
Pool closed
Hot water issue
Inadequate kitchen staff

Categories

Cleanliness
9.3
Room was very clean and well maintained.
Service
9.8
Staff was friendly, accommodating, and attentive.
Location
9.3
Convenient location with shopping nearby.
Room Quality
9.3
Spacious and well-decorated rooms.
Amenities
8.3
Pool and hot tub were closed during stay.
Value for Money
9.3
Great offerings for the price with good quality.
Food and Beverage
8.8
Breakfast had variety but also reported as bad by some.
Overall Experience
9.5
Overall experience was positive despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:48

Property Description

Luxurious Suites with Fully Equipped Kitchens
Indulge in the comfort of spacious suites with fully equipped kitchens at Residence Inn by Marriott Helena. Whether you're staying for business or leisure, our suites provide the convenience of home with a touch of luxury.

Relaxation and Recreation
Unwind and rejuvenate in our indoor swimming pool and jacuzzi, or keep up with your workout routine in the gym. Families can enjoy quality time together at the children's pool. At Residence Inn, we cater to all your relaxation and recreation needs.

Delightful Dining Experience
Start your day right with a hot breakfast served daily, and mingle with other guests at our evening social hour featuring snacks and drinks. Additionally, take advantage of our free grocery delivery service for a hassle-free stay.

Experience comfort, relaxation, and convenience at Residence Inn by Marriott Helena. Book your stay now for a memorable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HLN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.2
Based on 207 reviews
Cleanliness: 9.3
Service: 9.8
Location: 9.3
Room Quality: 9.3
Amenities: 8.3
Value for Money: 9.3
Food and Beverage: 8.8
Overall Experience: 9.5
T
Theresa • family_with_children • us
1
Have stayed at Marriotts over 100 times in my life and never was treated or had a facility in this condition the entire
Pros:

It was close to the nursing facility

Cons:

False marketing. Pictures of pool etc on page 1 of listing. Doesn’t say pool is not operating or being renovated. Drove 6 hours promising 3 small children a pool to play in to find out at the reception desk that is wasn’t in operation. Asked to cancel booking. Desk agent said no. Would charge me full price no matter what.
Went to room to put tired children to bed at 8pm ish just to find that the linens on both the pull out couch/bed (covered in popcorn and other stuff) and king bed ( dirt on sheets and pillows case) were not cleaned prior to us arriving. Went to desk to get help. Lees than helpful desk agent said we would have to wait until your van driver returned from wherever he was to change the sheets.
Asked for a discount again your desk agent said no

2026-04-30 • via Nuitee
A
Alison • solo_traveller • us
8
2026-04-07 • via Nuitee
J
Joy • family_with_children • us
9
2026-03-24 • via Nuitee
L
Linda • couple • us
5
Room was fine EXCEPT lack of hot water and staff did not care we were incovenienced - will affect !
Pros:

Did not partake

Cons:

NO HOT WATER IN ROOM - Staff knew of the problem with boiler and did not advise on check in. When complaint lodged at check out, NO offer to accommodate / discount / comp room ! Unable to shower before leaving !!!

2026-01-20 • via Nuitee
J
JAMES • couple • us
8
Pros:

average

Cons:

not the style room i expected

2026-01-19 • via Nuitee
N
Nancy • couple • us
9
we felt at home and staff was exceptional!!!!
Cons:

Choices of milk and yogurts at breakfast. Skim, 2%, flavored yogurts. Were limited. I appreciate better dairy.

2026-01-19 • via Nuitee
H
HOWARD • couple • us
10
2026-01-19 • via Nuitee
C
Chris • family_with_children • us
10
Pros:

Property and room

Cons:

Pool and hot tub was closed
And breakfast was disgusting and kitchen staff were cussing and looked like meth addicts

2026-01-04 • via Nuitee
K
Kristen • family_with_children • us
10
2025-12-26 • via Nuitee
S
Samantha • solo_traveller • us
10
2025-12-25 • via Nuitee
G
Grote • family_with_children • us
8
2025-10-20 • via Nuitee
L
Lisa • family
10
Pros:

Everything was awesome, grandson's really liked the pool

2025-10-12 • via Nuitee
K
Kerry
10
Pros:

Room was spacious, well decorated and very clean. Bed was comfortable, breakfast extensive for an all-included meal, and staff was friendly and helpful. Expecially appreciated the fireplace in my suite, and the fireplace in the lobby!

2025-10-10 • via Nuitee
R
Radomír • extended_group • cz
9
2025-10-07 • via Nuitee
Y
Yosef
10
Pros:

Amazing breafast, friendly staff, very good room, well maintained hotel, comfort beds.

2025-10-05 • via Nuitee
J
Jan • family
10
Pros:

The staff was so friendly and accommodating. The room was quiet and comfortable. The breakfast was great with lots of options and with lots of places to sit and eat from cozy corners to a big family friendly table. Loved it. Enjoyed sitting by the fireplace and visiting too.

2025-09-30 • via Nuitee
C
Christopher
10
Pros:

Ccg

2025-09-28 • via Nuitee
T
Tamara • couple • us
9
2025-09-18 • via Nuitee
L
Lesi • partner
10
Pros:

Friendly staff and easy check-in. Nice room with everything we need.

2025-09-15 • via Nuitee
N
noel • couple • be
9
Super hotel,top personeel
Pros:

Ligging,zeer proper,super vriendelijk personeel,top ontbijt

2025-09-12 • via Nuitee