Hotel Torre di Bellosguardo

Pas de restaurant, ni room service possible - bar à faire ouvrir si besoin - odeur d'égout dans les chambres
Petit déjeuner : Pas de buffet - peu de flexibilité sur les horaires :l'horaire du petit dejeuner devait être renseigné la veille au soir - appel du personnel si en retard de 10mn...
Rapport qualité prix décevant

none

bathroom not 100% clean, no shower but shower head over bath water went everywhere. A bit of shame the hotel was nearly empty but out in a room without a proper window and more expensive than the other hotel I stayed in the night before.

We were put in a dark basement type room next to breakfast - very noisy from 7am. Upset due to the hotel not being at full capacity and booking two months in advance for our anniversary. Room had bugs in it and after we complained we were moved to a nicer room that still had loads of bugs. Breakfast was very average.

The hotel is really badly equipped. You cant even make a tea/ coffee in the room, no mini bar, no restaurant or hotel bar. You are completely in the middle of nowhere and it would be great to have these things accessible since you cant really easily get to anywhere. We came during low season but the hotel was empty and felt quite scary, empty hallways and rooms and very dimly lit… it wasnt cosy and inviting at all. Although our room was really nice with a lovely view, the whole place could be a little “modernised” with new shower heads and better lighting. The empty hotel spaces were giving “dracula” vibes with the old chairs and decoration choices… the building and gardens are so beautiful its a shame they dont have more “life” to it… the breakfast was very mediocre. Overall this property could use a little TLC to make guests feel more welcome. You should consider reading peoples reviews since many have suggested a tea/coffee bar for years and you have not listened to their recommendations which is a shame. It has potential but its lacking :( although the location is nice, keep in mind you are far away from any shops/ restaurants and if you want to sight see i would recommend being closer to town.

Nothing to dislike

Unfortunately, the hotel is far too expensive for what you actually get. While the villa itself is beautiful, the rooms are very old and worn out. They were full of mosquitoes, the carpet was dirty, and the bathtub was in poor condition. When we arrived, the air conditioning wasn’t working, and overall the room felt unfit for a comfortable stay. Because of that, we decided to leave after the first night.
To their credit, the staff did offer to move us to another room, but the other rooms were also in poor condition.

Some of the rooms are better than others-much better.After investigating the property I found some rooms that had better views than others.I conveyed this to the hotel management and I was assigned room 4.When we arrived at the property the concierge-a nice guy-took us to 2 rooms.One room had one window and the other looked over the outdoor breakfast area.They start setting up breakfast,which is very mediocre,at around 5am.The room had two floors and the bedroom was on the 2nd level up 4 steps.I hit my head 4 times on the very low arch at the top of the stairs.No warnings of the danger.I take blood thinners and it can be quite dangerous to get an internal bleed.The bathroom was horrible,no shower,only a wand and and old rusted fixtures and very pedestrian toiletries.Breakfast is a buffet.I have been to much better throughout Europe,much better when considering this hotels ranking and status.I mentioned several times that I was very disappointed in the hotel,particularly about my room.I have correspondence from them on Booking.com which indicates ‘don’t worry Edward we have booked you in room 4 with views of the pool and and Florence’.We ended up looking over the breakfast area.Very disappointed especially after the staff agreed that a mistake was made.It turns out I was bumped out of my room because they had a better customer who comes every year.Thats fine from their part,but not from mine.If I had known about my room change I could have simply cancelled and stayed in another one of the fine hotels around Florence that I have stayed in.Instead I was given the old bait and switch.The one and only reason I booked this hotel was for the view and the grounds.This was one of the worst hotel rooms I have ever stayed in.In a lovely spot that’s all that I can add.I don’t usually review a bad situation but this was horrible.Also beware of the bed which had steps on one side that required navigation immediately after getting up.Ridiculous.

Das Einzelzimmer, durfte dann aber wechseln

Tenía algunas cosas viejas que no funcionaban tan bien como las manillas