The Corner House Hotel

The pool is small always packed.

Disappointing Experience. Parking Agreement NOT honoured.
I booked a stay at The Corner House Hotel through Booking.com and contacted the hotel in advance specifically about parking for two cars for the duration of our trip.

I received written confirmation from the hotel stating:

“We can offer discounted parking for both cars if you park until 2nd September 2026 at £7.00 per night.”

I relied on this written agreement when making my arrangements. However, when we arrived, I was told that the parking would cost approximately £300 for both cars. The owner admitted that he had not properly read the email when agreeing to the £7 nightly rate.

What was particularly disappointing was the way the matter was handled. Rather than acknowledging that the hotel had made an error and trying to find a reasonable solution, the owner was adamant that he would not honour what had been confirmed in writing. He stated that there was “no way” he would allow two cars to park for £7 per night and said he was not going to argue about it. The only concession offered was a reduction of £1 per night, which did not meaningfully address the problem.

I had travelled a considerable distance of 5 hours, and arrived expecting the arrangements that had been agreed with the hotel to be honoured; and they were not.

Mistakes can happen, but when a hotel gives a customer a clear price in writing, I believe it should either honour that agreement or make a genuine effort to resolve the situation fairly.

The most disappointing aspect was therefore not simply the parking charge, but the refusal to take responsibility for the hotel’s own written confirmation and the manner in which the matter was dealt with on arrival. I arrived with the following after a very long drive, a partially blind passenger, an adult with autism, two seniors and a four-year-old in tow! To hear the owner say to me that he, “Didn't want an argument!”

Not a major factor but is a little dated.

none

Room 9 in the attic was rather warm and no lift so nightmare with a weeks holiday luggage

A few more mini milk cartons would be great.

Maybe needs a little repaint

Bed and pillows uncomfortable. Seem to have a digital security issue as before stay I received scam messages through booking.com and via email, had to call to confirm these weren't legit.

Small basic room. Bathroom tiny and shower poor. Car parking convenient but very tiny if you have a big car

Although room quite nice, water pressure low for shower and HB.

A bit outdated and shower pressure was really weak.

Some carpet mending on the bathroom-bedroom threshold is a trip risk. Especially missed the van that picked up and returned guests to and from Gatwick. It was a good service, allowing authentic transition between places with a knowledgeable hotel rep.