NH Collection Madrid Paseo del Prado

Hotels
•
NH Collection
8.8 (2206 reviews)
Plaza Cánovas del Castillo, 4 , Madrid , es

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast options
Cons:
Poor room size
Lack of amenities
Average service in some areas

Categories

Cleanliness
8.3
Negative sentiment regarding room space and cleanliness in certain reviews.
Service
9.8
Positive remarks about friendly and helpful staff.
Location
9.8
Many reviews praise the excellent location near attractions.
Room Quality
7.8
Disappointing comments regarding room size and amenities.
Amenities
8.3
Criticism for lack of amenities reflecting the hotel's 5-star rating.
Value for Money
8.3
Several comments expressing disappointment for the price paid.
Food and Beverage
8.8
Frequent praise for breakfast variety and quality.
Overall Experience
9.3
Mixed experiences with bright spots in location and service, though some guests were disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:22

Property Description

Luxurious Accommodations

Experience luxury at its finest in our spacious, air-conditioned rooms with flat-screen TVs, Nespresso coffee machines, and elegant Indian marble bathrooms with rain-effect showers.

Historic Elegance

Immerse yourself in the charm of a 19th-century Neo-Baroque palace, where modern comforts blend seamlessly with the hotel's original architectural features.

Prime Location

Located on the iconic Paseo del Prado Boulevard, with stunning views of the Neptune Fountains, and within walking distance of Madrid's renowned museums and attractions.

Book now to indulge in a blend of history, luxury, and convenience at NH Collection Madrid Paseo del Prado.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 65.29
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type: Regular, revolving_door
  • Entrance Door Width: 84
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 8
  • Room Max Guests Number: 2
  • Pet Friendly: Yes_impaired
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 2206 reviews
Cleanliness: 8.3
Service: 9.8
Location: 9.8
Room Quality: 7.8
Amenities: 8.3
Value for Money: 8.3
Food and Beverage: 8.8
Overall Experience: 9.3
A
Alexandru • family_with_children • ro
8
Locatie perfecta pt a vizita Madridul
Pros:

Locatia in primul rand, camera foarte buna!

Cons:

Micul dejun foarte slab

2026-07-11 • via Nuitee
A
Alfredo • couple • ec
9
2026-07-10 • via Nuitee
M
Michael • solo_traveller • de
9
Pros:

Sehr Zentral gelegen. Das Personal war sehr hilfsbereit und freundlich. Das Frühstück war völlig in Ordnung und auch hier extrem freundliche Bedienung

2026-07-06 • via Nuitee
O
Omar • solo_traveller • sa
8
2026-07-04 • via Nuitee
G
Gerard P • couple • us
8
Good breakfast, friendly staff.
Pros:

The staff

Cons:

The green marble bathroom

2026-07-01 • via Nuitee
G
GELSOMINA • solo_traveller • gr
10
2026-06-27 • via Nuitee
A
Alvaro • couple • mx
10
2026-06-26 • via Nuitee
D
De Simone • couple • br
8
Achei muito caro pelo que oferece
Pros:

Silêncio e limpeza

Cons:

Quarto apertado

2026-06-24 • via Nuitee
R
Rafael • couple • us
7
Great location. Not a 5-star hotel
Pros:

Location is great, next to public transportation, historical sites, shopping, dining and museums.

Cons:

This is a good hotel but definitely not a 5-star hotel. It is a solid 4-star.
While the price is lower than the real 5-star hotels next to it, it does not compare to them.
The hotel is starting to show its age, but it is clean and well-maintained.

2026-06-22 • via Nuitee
H
HERNAN • couple • cl
10
Pros:

Hotel muy bien ubicado, personal muy amable. Las piezas están remodeladas y nos tocó una muy buena

2026-06-21 • via Nuitee
J
Juan • couple • py
9
Muy Bueno
Pros:

Muy cómoda la pieza ordenada y limpia
Muy Bien ubicado

2026-06-21 • via Nuitee
G
Gonzalo • solo_traveller • cl
7
Pros:

Bien ubicado buenas instalaciones

Cons:

Habitación pequeña poco espacio

2026-06-21 • via Nuitee
O
ORIOL • couple • es
10
2026-06-20 • via Nuitee
S
Sergio • couple • us
9
Buena calidad precio
Pros:

Ubicación

Cons:

Todo ok

2026-06-20 • via Nuitee
G
Gasser • couple • eg
10
2026-06-18 • via Nuitee
S
Sergi • couple • es
5
El hotel está muy bien situado pero no está a la altura de un 5 estrellas.
Pros:

El hotel está muy bien situado, plaza Neptuno, pero no está a la altura de un 5 estrellas.

Cons:

Hotel pequeño a rabiar, prácticamente no hay hall o recepción. Habitaciones antiguas y demasiado sencillas para un 5 estrellas.

2026-06-18 • via Nuitee
E
enzo • solo_traveller • it
6
2026-06-17 • via Nuitee
I
Izabella • solo_traveller • be
9
2026-06-14 • via Nuitee
P
Pierluigi Vidorno • couple • it
9
Pros:

Ottimo albergo in una posizione eccellente. La stanza molto spaziosa e confortevole. Letto grande e molto comodo.

2026-06-13 • via Nuitee
A
Alfonso • couple • co
9
2026-06-12 • via Nuitee