Ember Locke Kensington

Hotels
8.8 (1803 reviews)
202 Cromwell Road , London , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Poor cleanliness
Inadequate amenities

Categories

Cleanliness
8.38
Issues with dirtiness and poor maintenance highlighted in multiple reviews.
Service
9.35
Friendly staff mentioned positively, though some service issues noted.
Location
9.89
Great location with direct access to transport links and city center.
Room Quality
8.34
Complaints about room condition and small size, but some rooms cozy.
Amenities
8.37
Lack of toiletries and inadequate room service mentioned.
Value for Money
8.83
Expected higher quality for the price paid.
Food and Beverage
7.88
Breakfast services were found lacking by some guests.
Overall Experience
9.35
Positive aspects regarding location and service, but significant drawbacks noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:22

Property Description

Convenient Location: Located just 4.3 km from the heart of London, Ember Locke offers a tranquil escape with easy access to the city's bustling center.

Modern Amenities: Enjoy a comfortable stay with air-conditioned units, a fully equipped kitchen in selected rooms, and free WiFi throughout the property.

Nearby Attractions: Explore iconic landmarks like the Natural History Museum and Victoria and Albert Museum, just a stone's throw away from the aparthotel.

Experience the perfect blend of convenience and comfort at Ember Locke. Book your stay now to make unforgettable memories in London.

Important information:

When booking 10 rooms or more, different policies and additional supplements may apply.

Dog Stays
We have dog friendly properties where 1 dog of up to 30 kilos is welcome. Registered service animals will be permitted in all locations where notice has been given prior to arrival. Additional charges apply for dogs (excluding registered service dogs) and a completed pet waiver upon check-in is mandatory. It is your responsibility before arrival to check that dogs are permitted at the Property. Storage of luggage after 23:59 on the day of arrival and/or departure (storage is free until 23.59 pm on the day of arrival and/or departure).

Gym Disclaimer
Guests are now all required to sign a gym disclaimer in order to be able to use the gym.

Gym
The use of gym facilities is subject to guests signing a mandatory disclaimer, acknowledging and agreeing to the terms of use of the gym. This policy applies to all properties equipped with gym facilities and the form of disclaimer will be made available to guests at those properties. We provide a weekly cleaning service for stays of 7 nights or more with an additional fee. Smoking Charge and Hardkey replacement with an additional fee.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for £40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1803 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.89
Room Quality: 8.34
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 7.88
Overall Experience: 9.35
J
Jo • couple • be
7
Goed maar ik had er meer van verwacht
Pros:

De locatie en de mooie inrichting van het hotel.

Cons:

De kille badkamer stond in schril contrast met de fijne slaapkamer.

2026-04-03 • via Nuitee
A
Alexander • couple • hk
5
Ok
Pros:

Nice spacious room with kitchen.

Cons:

Toilet was not cleaned properly and the room was not cleaned only after every 7 days which is not acceptable for an expensive hotel room.

2026-04-03 • via Nuitee
K
Karen • couple • dk
9
Pros:

I loved our stay at the ember Locke. And Will absolutely recommend.. Howerver... I think the prices in London for in season stays Are way beyond reasonable, also when it Comes to this beut of a hotel. Price for off season is ok.

Cons:

The bathroom could be more inviting. Fex body soap in the shower. More beauty couter space.. More lux All in all.
Nescoffee in the kitch.... For get capsules. We'd like a more silent boiler. I couldn't make a coffe without waking up the entré floor at hotel.

2026-04-03 • via Nuitee
T
Tamika • couple • gb
3
Horrible don’t go, too expensive, deffo don’t get the breakfast it’s not a buffet and Iwaited over an hour to get the fo
Pros:

Room decoration was nice, but it was really small for a studio

Cons:

Size, and I paid extra for a garden view that you can barely see and it was shit

2026-04-03 • via Nuitee
C
Charlotte • couple • gb
7
Pros:

Location

Cons:

No view, even though I booked a room with a view of the garden

2026-04-03 • via Nuitee
A
Alastair • couple • gb
8
Good comfortable stay
Cons:

Light over table did not work

2026-04-03 • via Nuitee
L
Louise • extended_group • fr
9
Pros:

C’était parfait: emplacement au top, hôtel magnifique, chambre confortable

Cons:

Juste le fait de ne pas pourvoir réduire le chauffage !!

2026-04-02 • via Nuitee
D
Dimitri • couple • fr
9
Très agréable
Pros:

Bien situé, facile, lit confortable, chambre spacieuse

Cons:

RAS

2026-04-01 • via Nuitee
D
David • couple • gb
9
2026-03-31 • via Nuitee
K
Karin • family_with_children • nl
9
fijne plek, voelde me echt welkom
Pros:

de kamer was ruim met een apart slaapgedeelte boven. Het personeel was heel erg aardig. De bedden waren goed. Het was enorm stil in de kamer, dat was heerlijk! Het is dichtbij de metro en vandaaruit was alles goed te bereiken

Cons:

De kamer was erg warm. Er was geen handleiding op de kamer. De tweede dag heb ik advies gevraagd aan de receptie en toen hoorde ik dat ik de termostaat uit kon zetten. Dat scheelde een graad of 2.

2026-03-31 • via Nuitee
S
Stephen • solo_traveller • gb
8
Friendly staff, great food and lovely design
Pros:

Decor, staff and breakfast

Cons:

Heating doesn’t go under 21 - was in a studio at upstairs was reading 25 degrees. Woke up multiple times in the night and at one point went down to reception to ask them to turn it off. It’s centrally controlled and doesn’t go under 21 - got told to open the window instead, wouldn’t stay open so had use a silicon spoon to wedges it open for a slight draft, noisy main road outside

2026-03-30 • via Nuitee
L
Lauren • couple • us
4
2026-03-30 • via Nuitee
B
brune • couple • fr
10
Pros:

La déco est très sympa et le petit déj très copieux

Cons:

Le ménage n'est pas réalisé dans la chambre le temps de votre séjour + salle de bain pas très propre

2026-03-30 • via Nuitee
A
Anne • couple • fi
9
2026-03-27 • via Nuitee
A
Atheer • couple • sa
10
2026-03-26 • via Nuitee
A
Anne Katrin • family_with_children • de
10
Hervorragend!
Pros:

Sehr einladendes Hotel mit wunderbarem Ambiente. Die Zimmer sind mit kleinen Küchenzeilen ausgestattet, die theoretisch eine Selbstversorgung (Kaffeepads + Tee usw. werden gestellt) ermöglichen. Wer das nicht möchte, kann im hoteleigenem Restaurant sehr gut essen oder abends einen Drink nehmen. Wir haben uns ausgesprochen willkommen und wohl gefühlt. Die Betten waren sensationell und die Zimmer größer, als man sie sonst in London in dieser Preisklasse bekommt. Alles in allem, wir kommen gerne wieder.

2026-03-26 • via Nuitee
E
Emma • solo_traveller • gb
3
Very poor and do not book.
Cons:

The property was dirty, smelled and the photos are not representative. Felt completely mis-sold.

2026-03-25 • via Nuitee
D
Danai • couple • gr
9
Cons:

Δεν ειχε εξαερισμό στο μπάνιο . Ολα τα άλλα τέλεια .

2026-03-25 • via Nuitee
P
Pipitone • couple • it
8
2026-03-24 • via Nuitee
A
Anna • couple • fr
10
2026-03-24 • via Nuitee