Maison Tulum

Hotels
8.9 (323 reviews)
Calle Alfa Norte Esquina con Sagitario Poniente S/N Colonia Centro , Tulum , mx

listing image 1
Show all photos
Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Comfortable rooms
Tranquil atmosphere
Cons:
Cleanliness issues
Limited breakfast options

Categories

Cleanliness
7.98
Several reviews mentioned cleanliness issues, including dirty showers and hair in the bed.
Service
9.95
Guests noted the friendliness and helpfulness of the staff, especially with resolving issues quickly.
Location
9.49
The location is close to attractions, shops, and the beach, with a vibrant atmosphere.
Room Quality
8.94
Rooms were generally described as clean and cozy, with comfortable beds.
Amenities
8.47
Breakfast offerings were noted as limited, though there were good options nearby.
Value for Money
8.93
Guests felt they received good value for the money considering the location and comfort.
Food and Beverage
7.98
Breakfast options were described as inadequate for expectations.
Overall Experience
9.45
Overall, guests expressed satisfaction and would recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:10

Property Description

Charming Guest House in Tulum

Convenient Location: Situated just a short drive from the beach and a stone's throw away from downtown Tulum, Maison Tulum offers the perfect blend of relaxation and city life.

Delightful Amenities: Enjoy comfortable rooms equipped with minibars, cable TV, and free Wi-Fi. Indulge in the convenience of an on-site restaurant, café serving delicious breakfast, and a lovely terrace and garden to unwind.

Explore Nearby Attractions: Immerse yourself in the rich history of Tulum with the Tulum Ruins nearby or opt for a fun-filled day at Hidden Worlds Cenotes Park and Xel-Ha Water Park, all within easy reach.

Ready to experience the charm of Maison Tulum? Book your stay now and create unforgettable memories.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in is from 15:00 h to 23:00 h. Out of time guests must contact the hotel to advise.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for US$20 per person per night when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 323 reviews
Cleanliness: 7.98
Service: 9.95
Location: 9.49
Room Quality: 8.94
Amenities: 8.47
Value for Money: 8.93
Food and Beverage: 7.98
Overall Experience: 9.45
M
Mariam • couple • fr
9
Pros:

Très bon emplacement
Cadre de l’hôtel très agréable et atypique

Cons:

Le petit-déjeuner est très limité (pommes, petit bout de pain, beurre et confiture)

2026-03-14 • via Nuitee
L
Lucas • couple • fr
10
2026-03-12 • via Nuitee
O
Ophelie • couple • fr
8
2026-03-08 • via Nuitee
V
valérie • extended_group • fr
8
Un bel hôtel typique au cœur de Tulum
Pros:

L’hôtel est très joliment décoré, tout en couleur, des petites fontaines qui coulent très apaisante, le rooftop pour prendre le petit déjeuner est un plus, avec vue sur la ville. Nous avions l’appartement au rez de chaussée, le grand lit hyper confortable . Guillermo était très sympathique et serviable. Je recommande vraiment cet hôtel calme au cœur de la ville de Tulum et très typique !

Cons:

Le petit bémol est une odeur d’humidité dans l’appartement que nous avions.

2026-03-04 • via Nuitee
J
Julianna • couple • de
5
Kleines Paradies mitten in der Stadt
Pros:

Es ist ein sehr gut gelegenes kleines Hotel, mit einer schönen Dachterrasse. Ist wie ein kleines Paradies mitten in der Stadt mit sehr viel liebe zum Detail. Sehr Bunt, hat etwas verwunschenes. Uns hat es sehr gefallen . Der Besitzer ist sehr nett und hilfsbereit.

Cons:

Das Frühstück besteht aus Kaffe ( keine Milch da, nur Kaffe weißer), Brot, Butter, Marmelade und Apfel. Wer es herzhaft mag, muss sich selber etwas mitbringen. Uns hat es nicht wirklich gestört, aber es ist nicht jedermann Sache. Das Hotel ist alt, dem entsprechenden sind die Bäder. Es ist sauber, aber der Wasserhahn ist locker, die Dusche spritzt wie sie will. Aber man wird sauber!

2026-03-01 • via Nuitee
B
Barbara • couple • ie
10
Pros:

very quirky place, great spacious room, very comfy bed.

2026-02-26 • via Nuitee
C
CAMILLE • couple • fr
7
2026-02-26 • via Nuitee
M
María del Rosario • couple • gt
10
Hotel muy pintoresco y tranquilo
Pros:

Excelente servicio. Un hotel muy pintoresco y tranquilo.

Cons:

El desayuno es un poco pequeño.

2026-02-23 • via Nuitee
L
Lucas • couple • fr
5
100€/ nuit : très cher pour ce que c’est
Pros:

- Localisation très pratique : dans le centre-ville de Tulum, à 2 rues de la gare des bus
- Grille de l’hôtel fermée à clés
- Bon débit d’eau dans la douche

Cons:

- Comme dans la plupart des établissements où nous avons logé, interdiction de jeter du papier toilette dans les toilettes.
Mais ici, la chasse d’eau n’a aucune puissance, ce qui fait que même sans rien rajouter, il faut tirer la chasse 3-4 fois voire + après être allé au toilettes pour tout évacuer. Imaginez…
- Pas de brosse pour les toilettes
- En arrivant, j’ai posé une question au sujet des toilettes au propriétaire, il m’a coupé la parole pour me dire de ne rien jeter dans la cuvette et est ensuite parti sans me laisser finir ma phrase ?? Amabilité à revoir j’imagine
- Faible débit d’eau sur le robinet de la salle de bain
- Les draps du lit étaient tachés
- Le frigo était sale (et vide)
- Forte humidité dans la chambre (obligé d’allumer la clim pour compenser)
- Petit déjeuner inclus : Le propriétaire ne nous en a pas parlé en arrivant. Nous ne l’avons jamais vu.
- Isolation sonore à revoir

2026-02-23 • via Nuitee
M
Mats Larsson • couple • se
8
Mysigt Charmigt Färgglatt litet hotell.
Pros:

AC liksom WiFi fungerade utmärkt. Snabb och bra service vid behov. Välstädat. Fungerade toalett och dusch. Mysig och fin takterass. Kök.

Cons:

Frukosten väldigt enkel.

2026-02-22 • via Nuitee
B
Branislava • family_with_children • de
7
2026-02-22 • via Nuitee
A
Angela • couple • it
8
Tulum
Pros:

La struttura è caratteristica, molto colorata. Camera ampia e letto comodo. Posizione centrale per i ristoranti

Cons:

Colazione molto basica. Pane burro e marmellata, una mela, succo di frutta, caffè o thè. Posizione lontana dal mare

2026-02-14 • via Nuitee
H
Heather • couple • us
9
Artful and bohemian stay in Tulum!
Pros:

Maison Tulum is very charming and within a block of the main thoroughfare in Tulum near shops and restaurants. We loved the hammocks and seating areas on the upper terrace for guests and especially enjoyed breakfast at the attached cafe downstairs the two mornings we were there. We also enjoyed easy and safe parking on the street at the entrance to Maison Tulum.

Cons:

The noise from the street! Maison Tulum is very close to the bus station and traffic noise can't be helped.

2026-02-12 • via Nuitee
E
Emanuele • solo_traveller • it
10
Una piccola oasi a Tulum
Pros:

Struttura molto centrale a Tulum . Ottima la disponibilità e la professionalità del propietario .

2026-02-11 • via Nuitee
M
marie helene • couple • fr
8
2026-01-28 • via Nuitee
A
Antonio • couple • it
10
Pros:

Central location, private parking spot on the street, host availability (thanks Guillermo), cozy room

Cons:

nothing

2026-01-28 • via Nuitee
S
Stretz • extended_group • us
9
Beautiful!
Pros:

The room and the hotel was so colorful and eclectic! Guillermo was very nice and helpful switching a room for us (to get 2 beds) and holding our bags after we checked out. We did think the Continental breakfast would have been more than the yogurt and toast in the room, however the restaurant onsite made us a very delicious breakfast (extra cost but competitive prices!). Definitely would stay here again. Loved the vibes! Thank you!

Cons:

Not an issue for us, but there is no elevator so be prepared to climb steps for some rooms.

2026-01-27 • via Nuitee
J
Jeanne • solo_traveller • us
10
Pros:

Everything!

Cons:

The breakfast provided was sub par, however the attached cafe had absolutely delicious food and the coffee was superb. The cafe's breakfast was not included in the price of the room.

2026-01-26 • via Nuitee
O
Olivier • family_with_children • pf
7
Logement adapté et original dans le centre de Tulum.
Pros:

Bien situé, chambres spacieuses.

Cons:

Le tout mérite un petit rafraîchissement. Le petit déjeuner mis au réfrigérateur alors que le service attenant propose de très bons petits déjeuners.

2026-01-26 • via Nuitee
T
Taylor • extended_group • us
10
Charming small hotel in central Tulum
Pros:

Maison Tulum is a charming, unique and convenient, small hotel in the heart of Tulum. Well managed by Guillermo and Flora, they helped us make our 2 1/2 days in Tulum very memorable. Loved having the breakfast and lunch Cafe within the hotel. Had some of the best dinners recommended by Flora, all within walking distance.

Cons:

Nothing...all good

2026-01-26 • via Nuitee